mirror of
https://github.com/mozilla/gecko-dev.git
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448 lines
23 KiB
HTML
448 lines
23 KiB
HTML
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<html>
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<!--This html file is XHTML complaint, as set forth in the
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w3c recommendations except for the following:
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Lists work as they do in older versions on HTML and not as
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directed in XHTML.
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The <a name=" "> tags have targets that use spaces. -->
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<head>
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<meta http-equiv="content-type" content="text/html; charset=ISO-8859-1" />
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<title> Guide to Customizing and Distributing Mozilla 1.4.1: Appendix AResources for ISPs</title>
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<!--The following is a javascript which determines whether the client
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is on a Windows machine, or is on another type of operating system. Once
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the operating system is determined, either a windows or other operating
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system cascading style sheet is used. -->
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<script type="text/JavaScript">
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<!-- Start hiding
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window.onerror=null;
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var client=navigator.userAgent.toLowerCase();
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var WinStyle = "<STYLE NAME=WINDOWS>\n" +
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"body,p {font-family: helvetica,arial,sans-serif; font-size:10pt; margin-bottom: 10; margin-top: 0; } \n" +
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"th,tr,td,br,li,dl,dd,ul,ol,li {font-family: helvetica,arial,sans-serif; font-size:10pt; } \n" +
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".bartext {font-family: helvetica,arial,sans-serif; font-weight: bold; color: #666666; margin-bottom: 0; margin-top: 0; font-size:14pt;} \n" +
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".callout {font-family: helvetica,arial,sans-serif; font-size: 8pt;} \n" +
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".copy {align: center; font-family: helvetica,arial,sans-serif; font-size:8pt; margin-bottom: 0; margin-top: 0;} \n" +
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".footnote {font-family: helvetica,arial,sans-serif; font-size:10pt; } \n" +
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".gloss {font-family: helvetica,arial,sans-serif; font-size:10pt; margin-bottom: 10; margin-top: 0; } \n" +
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".h1 {font-family: helvetica,arial,sans-serif; font-weight: normal; color: black; margin-bottom: 0; margin-top: 30pt; font-size: 18pt;} \n" +
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".h2 {font-family: helvetica,arial,sans-serif; font-weight: normal; color: black; margin-bottom: 10; margin-top: 30pt; font-size: 16pt;} \n" +
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".h4 {font-family: helvetica,arial,sans-serif; font-style: italic; font-color: black;margin-bottom: 0; margin-top: 16pt; font-size: 11pt;} \n" +
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".h5 {font-family: helvetica,arial,sans-serif; font-weight: normal; color: black; margin-bottom: 0; margin-top: 0; font-size: 8pt;} \n" +
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".navigation {font-family: helvetica,arial,sans-serif; font-weight: bold; color: #993300; margin-bottom: 0; margin-top: 0; font-size:10pt;} \n" +
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".note {font-family: helvetica,arial,sans-serif; font-size:10pt; font-weight: bold; margin-bottom: 0; margin-top: 0; } \n" +
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".list1 {font-family: helvetica,arial,sans-serif; font-size:10pt; margin-bottom: 10; margin-top: 0; margin-left: 12pt; list-style-position: outside; } \n" +
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".list2 {font-family: helvetica,arial,sans-serif; font-size:10pt; margin-bottom: 10; margin-top: 0; text-indent: 12pt; margin-left: 18pt; } \n" +
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".list3 {font-family: helvetica,arial,sans-serif; font-size:10pt; margin-bottom: 10; margin-top: 0; text-indent: 18pt; margin-left: 24pt; } \n" +
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".para1 {font-family: helvetica,arial,sans-serif; font-size:10pt; margin-bottom: 10; margin-top: 0; margin-left: 12pt; } \n" +
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".para2 {font-family: helvetica,arial,sans-serif; font-size:10pt; margin-bottom: 10; margin-top: 0; margin-left: 18pt; } \n" +
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".para3 {font-family: helvetica,arial,sans-serif; font-size:10pt; margin-bottom: 10; margin-top: 0; margin-left: 24pt; } \n" +
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"pre {font-family: courier,couriernew,monospaced; font-size: 10pt; margin-bottom: 0; } \n" +
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".refh1 {font-family: palatino,times,timesnewroman,serif; font-weight: normal; color: black;margin-bottom: 10; margin-top: 30pt; font-size: 18pt;} \n" +
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".refh2 {font-family: palatino,times,timesnewroman,serif; font-weight: normal; color: black; margin-bottom: 10; margin-top: 30pt; font-size: 16pt;} \n" +
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".refhead {font-family: helvetica,arial,sans-serif; font-weight: bold; color: black; margin-bottom: 4; margin-top: 15pt; font-size: 11pt;} \n" +
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".tabletext {font-family: helvetica,arial,sans-serif; font-size:10pt; margin-bottom: 10; margin-top: 0; } \n" +
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".tablehead {text-align: left;font-family: helvetica,arial,sans-serif; font-weight: bold; font-size:10pt; margin-bottom: 4; margin-top: 0; } \n" +
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".text {font-family: helvetica,arial,sans-serif; font-size:10pt; margin-bottom: 10; margin-top: 0; } \n" +
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".tip {font-family: helvetica,arial,sans-serif; font-size:10pt; font-weight: bold; margin-bottom: 0; margin-top: 0; } \n" +
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".title {font-family: helvetica,arial,sans-serif; font-weight: bold; color: black;margin-bottom: 30pt; margin-top: 16pt; font-size: 16pt;} \n" +
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".toc1 {font-family: helvetica,arial,sans-serif; font-size: 11pt; font-weight: bold; margin-bottom: 0; margin-top: 30; text-indent: 20;} \n" +
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".tocc {font-family: helvetica,arial,sans-serif; font-size: 11pt; font-weight: bold; margin-bottom: 0; margin-top: 7; text-indent: 20;} \n" +
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".tochead1 {font-family: helvetica,arial,sans-serif; font-size: 10pt; font-weight: normal; margin-bottom: 0; margin-top: 2; text-indent: 20;} \n" +
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".tochead2 {font-family: helvetica,arial,sans-serif; font-size: 10pt; font-weight: normal; margin-bottom: 0; margin-top: 2; text-indent: 40;} \n" +
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".tochead3 {font-family: helvetica,arial,sans-serif; font-size: 10pt; font-weight: normal; margin-bottom: 0; margin-top: 2; text-indent: 60;} \n" +
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".tocnontoc {font-family: helvetica,arial,sans-serif; font-size: 10pt; font-weight: normal; text-indent: 0;} \n" +
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".tocpart {font-family: helvetica,arial,sans-serif; font-size:13pt; font-weight: bold; margin-bottom: 0; margin-top: 20;} \n" +
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".update {text-align: right; font-family: helvetica,arial,sans-serif; font-size:8pt; margin-bottom: 0; margin-top: 0;} \n" +
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"</style>";
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var OtherStyle = "<style name=NOTWINDOWS>\n" +
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"body,p {font-family: helvetica,arial,sans-serif; font-size:12pt; margin-bottom: 10; margin-top: 0; } \n" +
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"th,tr,td,br,li,dl,dd,ul,ol,li {font-family: helvetica,arial,sans-serif; font-size:12pt; } \n" +
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".bartext {font-family: helvetica,arial,sans-serif; font-weight: bold; color: #666666; margin-bottom: 0; margin-top: 0; font-size:17pt;} \n" +
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".callout {font-family: helvetica,arial,sans-serif; font-size: 10pt;} \n" +
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".calloutlarge {font-family: helvetica,arial,sans-serif; font-size: 11pt;} \n" +
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".calloutlargebold {font-family: helvetica,arial,sans-serif; font-size: 11pt; font-weight: bold;} \n" +
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".calloutsmall {font-family: helvetica,arial,sans-serif; font-size: 8pt; font-weight: normal;} \n" +
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".caption {font-family: helvetica,arial,sans-serif; font-weight: bold; color: black; margin-bottom: 5; margin-top: 0; font-size: 13pt;} \n" +
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".caution {font-family: helvetica,arial,sans-serif; font-size:12pt; font-weight: bold; margin-bottom: 0; margin-top: 0; } \n" +
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"code {font-family: courier,couriernew,monospaced; font-size: 12pt; margin-bottom: 0; margin-bottom:0; margin-top: 0;} \n" +
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".copy {align: center; font-family: helvetica,arial,sans-serif; font-size:10pt; margin-bottom: 0; margin-top: 0;} \n" +
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".footnote {font-family: helvetica,arial,sans-serif; font-size:12pt; } \n" +
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".gloss {font-family: helvetica,arial,sans-serif; font-size:12pt; margin-bottom: 10; margin-top: 0; } \n" +
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".grouptitleix {font-family: helvetica,arial,sans-serif; font-weight: bold; color: black; margin-bottom: 10; margin-top: 20pt; font-size: 17pt;} \n" +
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".h1 {font-family: helvetica,arial,sans-serif; font-weight: normal; color: black; margin-bottom: 0; margin-top: 30pt; font-size: 22pt;} \n" +
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".h2 {font-family: helvetica,arial,sans-serif; font-weight: normal; color: black; margin-bottom: 10; margin-top: 30pt; font-size: 19pt;} \n" +
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".h3 {font-family: helvetica,arial,sans-serif; font-weight: bold; color: black; margin-bottom: 10; margin-top: 20pt; font-size: 17pt;} \n" +
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".h4 {font-family: helvetica,arial,sans-serif; font-style: italic; font-color: black;margin-bottom: 0; margin-top: 16pt; font-size: 14pt;} \n" +
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".h5 {font-family: helvetica,arial,sans-serif; font-weight: normal; color: black; margin-bottom: 0; margin-top: 0; font-size: 10pt;} \n" +
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".navigation {font-family: helvetica,arial,sans-serif; font-weight: bold; color: #993300; margin-bottom: 0; margin-top: 0; font-size:12pt;} \n" +
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".note {font-family: helvetica,arial,sans-serif; font-size:12pt; font-weight: bold; margin-bottom: 0; margin-top: 0; } \n" +
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".list1 {font-family: helvetica,arial,sans-serif; font-size:12pt; margin-bottom: 10; margin-top: 0; margin-left: 12pt; list-style-position: outside; } \n" +
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".list2 {font-family: helvetica,arial,sans-serif; font-size:12pt; margin-bottom: 10; margin-top: 0; text-indent: 12pt; margin-left: 18pt; } \n" +
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".list3 {font-family: helvetica,arial,sans-serif; font-size:12pt; margin-bottom: 10; margin-top: 0; text-indent: 18pt; margin-left: 24pt; } \n" +
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".para1 {font-family: helvetica,arial,sans-serif; font-size:12pt; margin-bottom: 10; margin-top: 0; margin-left: 12pt; } \n" +
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".para2 {font-family: helvetica,arial,sans-serif; font-size:12pt; margin-bottom: 10; margin-top: 0; margin-left: 18pt; } \n" +
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".para3 {font-family: helvetica,arial,sans-serif; font-size:12pt; margin-bottom: 10; margin-top: 0; margin-left: 24pt; } \n" +
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"pre {font-family: courier,couriernew,monospaced; font-size: 12pt; margin-bottom: 0; } \n" +
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".refh1 {font-family: palatino,times,timesnewroman,serif; font-weight: normal; color: black;margin-bottom: 10; margin-top: 30pt; font-size: 22pt;} \n" +
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".refh2 {font-family: palatino,times,timesnewroman,serif; font-weight: normal; color: black; margin-bottom: 10; margin-top: 30pt; font-size: 19pt;} \n" +
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".refhead {font-family: helvetica,arial,sans-serif; font-weight: bold; color: black; margin-bottom: 4; margin-top: 15pt; font-size: 13pt;} \n" +
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".tabletext {font-family: helvetica,arial,sans-serif; font-size:12pt; margin-bottom: 10; margin-top: 0; } \n" +
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".tablehead {text-align: left;font-family: helvetica,arial,sans-serif; font-weight: bold; font-size:12pt; margin-bottom: 4; margin-top: 0; } \n" +
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".text {font-family: helvetica,arial,sans-serif; font-size:12pt; margin-bottom: 10; margin-top: 0; } \n" +
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".tip {font-family: helvetica,arial,sans-serif; font-size:12pt; font-weight: bold; margin-bottom: 0; margin-top: 0; } \n" +
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".title {font-family: helvetica,arial,sans-serif; font-weight: bold; color: black;margin-bottom: 30pt; margin-top: 16pt; font-size: 19pt;} \n" +
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".toc1 {font-family: helvetica,arial,sans-serif; font-size: 13pt; font-weight: bold; margin-bottom: 0; margin-top: 30; text-indent: 20;} \n" +
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".tocc {font-family: helvetica,arial,sans-serif; font-size: 13pt; font-weight: bold; margin-bottom: 0; margin-top: 7; text-indent: 20;} \n" +
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".tochead1 {font-family: helvetica,arial,sans-serif; font-size: 12pt; font-weight: normal; margin-bottom: 0; margin-top: 2; text-indent: 20;} \n" +
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".tochead2 {font-family: helvetica,arial,sans-serif; font-size: 12pt; font-weight: normal; margin-bottom: 0; margin-top: 2; text-indent: 40;} \n" +
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".tochead3 {font-family: helvetica,arial,sans-serif; font-size: 12pt; font-weight: normal; margin-bottom: 0; margin-top: 2; text-indent: 60;} \n" +
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".tocnontoc {font-family: helvetica,arial,sans-serif; font-size: 12pt; font-weight: normal; text-indent: 0;} \n" +
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".tocpart {font-family: helvetica,arial,sans-serif; font-size:15pt; font-weight: bold; margin-bottom: 0; margin-top: 20;} \n" +
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".update {text-align: right; font-family: helvetica,arial,sans-serif; font-size:10pt; margin-bottom: 0; margin-top: 0;} \n" +
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"</style>";
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if ( client.indexOf("win") != -1 ){
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document.write( WinStyle );
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}else{
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document.write( OtherStyle );
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}
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// End hiding -->
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</script>
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</head>
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<body text="#000000" link="#666699" vlink="#666699" alink="#333366" bgcolor="#FFFFFF">
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<!--maincontent defines everything between the body tags -->
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<!--start maincontent-->
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<!--navigationcontent defines the top row of links and the banner -->
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<!--start navigationcontent-->
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<table border="0" cellspacing="0" cellpadding="0" width="100%">
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<tr>
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<td><table border="0" cellspacing="0" cellpadding="0">
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<tr>
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<td valign="bottom" width="67">
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<img src="netscape48.gif" height="48" width="48" border="0" alt="Netscape logo" />
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</td>
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<td valign="middle">
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<span class="bartext"> <br />Guide to Customizing and Distributing Mozilla 1.4.1
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</span>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td>
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<hr size="4" noshade="noshade" />
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<span class="navigation">
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<a style="text-decoration: none" href="distribute_cck.htm">
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Previous
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</a>
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</span>
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<span class="navigation">
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<a style="text-decoration: none" href="guide.html">
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Contents
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</a>
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</span>
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<span class="navigation">
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<a style="text-decoration: none" href="setup_appx_cck.htm">
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Next
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</a>
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</span>
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</td>
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</tr>
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</table>
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<!--end navigationcontent-->
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<!--bookcontent defines the actual content of the file, sans headers and footers -->
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<!--start bookcontent-->
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<blockquote>
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<br />
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<p class="title">
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<a name="15505"> </a>
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<a name=" "> </a>
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<font color="#666666">
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Appendix A
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</font>
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<a name="15507"> </a>
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<a name="Resources for ISPs"> </a>
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Resources for ISPs
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</p>
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<p class="text">
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<a name="15508"> </a>
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Setting up an ISP involves a range of business, financial, and technical issues. This appendix provides links to online sources for more detailed information.
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</p>
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<p class="text">
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<a name="14267"> </a>
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This appendix contains these sections:
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</p>
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<p class="text">
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<a name="14372"> </a>
|
||
|
|
<a href="isp_appx_cck.htm#14373" >Business Planning</a><br /><a href="isp_appx_cck.htm#14934" >Setting Up Your Servers and Internet Feed</a><br /><a href="isp_appx_cck.htm#14606" >Preparing Your Account Setup Solution</a><br /><a href="isp_appx_cck.htm#14168" >Troubleshooting and Customer Support</a>
|
||
|
|
</p>
|
||
|
|
<p class="h1">
|
||
|
|
<a name="14373"> </a>
|
||
|
|
<a name="Business Planning"> </a>
|
||
|
|
Business Planning
|
||
|
|
<hr size="2" noshade="noshade" />
|
||
|
|
</p>
|
||
|
|
|
||
|
|
<p class="text">
|
||
|
|
<a name="14396"> </a>
|
||
|
|
Before you begin planning the technical details of your ISP, you need to address a range of basic business issues, including market research, financing, and setting up your basic business infrastructure. At a minimum, this includes obtaining necessary state and local licenses, setting up office services such as phone systems and accounting software, domain registration, and so on.
|
||
|
|
</p>
|
||
|
|
<p class="text">
|
||
|
|
<a name="14580"> </a>
|
||
|
|
You should also have identified your potential customers, created a viable marketing and business plan, worked out a detailed budget, identified sources of technical assistance (your own employees or external services), and performed all the other tasks required to set up a successful business. The ISP industry is mature and highly competitive; you will not succeed unless you do your homework.
|
||
|
|
</p>
|
||
|
|
<!--
|
||
|
|
<p class="text">
|
||
|
|
<a name="15838"> </a>
|
||
|
|
If you decide you want to contract with external services for help with software preparation and distribution, see Mozilla To Go for information on assembling an appropriate software and distribution solution:
|
||
|
|
</p>
|
||
|
|
<dl><dl><p>
|
||
|
|
<code>
|
||
|
|
<a name="15915"></a>
|
||
|
|
<a href="http://www.netscapetogo.com/">http:www.netscapetogo.com</a>
|
||
|
|
|
||
|
|
</code>
|
||
|
|
</p></dl></dl>--><p class="text">
|
||
|
|
<a name="14407"> </a>
|
||
|
|
For background information on planning and setting up an ISP business, see the following:
|
||
|
|
</p>
|
||
|
|
<ul>
|
||
|
|
|
||
|
|
<li>
|
||
|
|
<a href="http://www.isp-planet.com/"><code>http://www.isp-planet.com/</code></a>
|
||
|
|
<a name="14954"> </a>
|
||
|
|
<img src="pixel.gif" align="top" height="22" alt="" />
|
||
|
|
</li><br>
|
||
|
|
|
||
|
|
<li>
|
||
|
|
Can I start an ISP with $15000?<br /><code><a href="http://www.isp-planet.com/business/2001/15k_bol.html">http://www.isp-planet.com/business/2001/15k_bol.html</code></a>
|
||
|
|
<a name="15083"> </a>
|
||
|
|
<img src="pixel.gif" align="top" height="22" alt="" />
|
||
|
|
</li><br>
|
||
|
|
|
||
|
|
<li>
|
||
|
|
Newbie's Guide to Starting an ISP<br /><code><a href="http://www.isp-planet.com/business/start_an_isp-a.html">http://www.isp-planet.com/business/start_an_isp-a.html</code></a>
|
||
|
|
<a name="14957"> </a>
|
||
|
|
<img src="pixel.gif" align="top" height="22" alt="" />
|
||
|
|
</li><br>
|
||
|
|
|
||
|
|
<li>
|
||
|
|
ISPPlanet Guide to Building an ISP<br /><code><a href="http://www.isp-planet.com/resources/isp_guide/index.html">http://www.isp-planet.com/resources/isp_guide/index.html</code></a>
|
||
|
|
<a name="14408"> </a>
|
||
|
|
<img src="pixel.gif" align="top" height="22" alt="" />
|
||
|
|
</li><br>
|
||
|
|
|
||
|
|
<li>
|
||
|
|
How We Started Our Own ISP<br /><code><a href="http://www.techtv.com/screensavers/showtell/story/0,23008,2196566,00.html">http://www.techtv.com/screensavers/showtell/story/0,23008,2196566,00.html</code><font face="fontsansserif" SIZE="+2" COLOR="red"></a></font>
|
||
|
|
<a name="14909"> </a>
|
||
|
|
<img src="pixel.gif" align="top" height="22" alt="" />
|
||
|
|
</li><br>
|
||
|
|
</ul>
|
||
|
|
<p class="h1">
|
||
|
|
<a name="14934"> </a>
|
||
|
|
<a name="Setting Up Your Servers and Internet Feed"> </a>
|
||
|
|
Setting Up Your Servers and Internet Feed
|
||
|
|
<hr size="2" noshade="noshade" />
|
||
|
|
</p>
|
||
|
|
|
||
|
|
<p class="text">
|
||
|
|
<a name="15018"> </a>
|
||
|
|
To provide Internet access, an ISP needs to sign up with a regional or national backbone provider and set up a local loop—that is, a physical connection between your location and the provider. In general, it's preferable to set up a 24 channel T1 or equivalent circuit for your first access switch.
|
||
|
|
</p>
|
||
|
|
<p class="text">
|
||
|
|
<a name="14935"> </a>
|
||
|
|
An ISP also needs servers to handle its primary functions, including DNS, mail, Web servers (both HTTP and HTTPS), authentication, and news. Theoretically, you can do all this on just one machine, but at least four separate dedicated PCs is usually considered the minimum requirement.
|
||
|
|
</p>
|
||
|
|
<p class="text">
|
||
|
|
<a name="14936"> </a>
|
||
|
|
One of the most basic decisions you must make is whether to own your own server facilities, rent them, or use a hybrid solution that permits users to connect to your service through other service providers as well as your own.
|
||
|
|
</p>
|
||
|
|
<p class="text">
|
||
|
|
<a name="14941"> </a>
|
||
|
|
For more information on these decisions and other aspects of setting up your servers and Internet feed, see the following:
|
||
|
|
</p>
|
||
|
|
<ul>
|
||
|
|
|
||
|
|
<li>
|
||
|
|
Make Your ISP Facilities-Based or Non? (<a href="http://www.isp-planet.com/business/052099facilities-pt1.html"><code>http://www.isp-planet.com/business/052099facilities-pt1.html</a></code>) in ISPPlanet Guide to Building an ISP.
|
||
|
|
<a name="14991"> </a>
|
||
|
|
<img src="pixel.gif" align="top" height="22" alt="" />
|
||
|
|
</li><br>
|
||
|
|
|
||
|
|
<li>
|
||
|
|
Newbie's Guide to Starting an ISP<br /><a href="http://www.isp-planet.com/business/start_an_isp-a.html"><code>http://www.isp-planet.com/business/start_an_isp-a.html</code></a>
|
||
|
|
<a name="15031"> </a>
|
||
|
|
<img src="pixel.gif" align="top" height="22" alt="" />
|
||
|
|
</li><br>
|
||
|
|
|
||
|
|
<li>
|
||
|
|
What Do I Need for My WebSite?<br /><code><a href="http://www.cultureandrecreation.gov.au/resources/guides/g8/s1.htm">http://www.cultureandrecreation.gov.au/resources/guides/g8/s1.htm</code></a>
|
||
|
|
<a name="15042"> </a>
|
||
|
|
<img src="pixel.gif" align="top" height="22" alt="" />
|
||
|
|
</li><br>
|
||
|
|
</ul>
|
||
|
|
<p class="h1">
|
||
|
|
<a name="14606"> </a>
|
||
|
|
<a name="Preparing Your Account Setup Solution"> </a>
|
||
|
|
Preparing Your Account Setup Solution
|
||
|
|
<hr size="2" noshade="noshade" />
|
||
|
|
</p>
|
||
|
|
|
||
|
|
<p class="text">
|
||
|
|
<a name="14804"> </a>
|
||
|
|
When a customer signs up with your ISP service, you need to provide an Account Setup solution as well as a customized version of Mozilla 1.4.1. An Account Setup solution helps users create ISP accounts and configures both system software and Mozilla 1.4.1 to enable Internet access. Configuration includes:
|
||
|
|
</p>
|
||
|
|
<ul>
|
||
|
|
|
||
|
|
<li>
|
||
|
|
System software (such as modem drivers, dialers, network protocol stack)
|
||
|
|
<a name="14805"> </a>
|
||
|
|
<img src="pixel.gif" align="top" height="22" alt="" />
|
||
|
|
</li><br>
|
||
|
|
|
||
|
|
<li>
|
||
|
|
Internet access information (such as dialup access numbers, network settings, server settings)
|
||
|
|
<a name="14806"> </a>
|
||
|
|
<img src="pixel.gif" align="top" height="22" alt="" />
|
||
|
|
</li><br>
|
||
|
|
|
||
|
|
<li>
|
||
|
|
End-user-specific settings (such as ISP account name, user email address) for Mozilla
|
||
|
|
<a name="14807"> </a>
|
||
|
|
<img src="pixel.gif" align="top" height="22" alt="" />
|
||
|
|
</li><br>
|
||
|
|
</ul>
|
||
|
|
<p class="text">
|
||
|
|
<a name="14809"> </a>
|
||
|
|
An Account Setup solution can take one of two forms:
|
||
|
|
</p>
|
||
|
|
<ul>
|
||
|
|
|
||
|
|
<li>
|
||
|
|
<b>Online Account Setup </b>prompts for customer information to create an ISP account (for example, contact information, preferred email account name, and payment plan). Account Setup then connects to an ISP account setup server and uploads the new account request. After processing the request, the server downloads the corresponding configuration to Account Setup, which uses it to automatically configure Internet access and other settings for the end user.
|
||
|
|
<a name="14811"> </a>
|
||
|
|
<img src="pixel.gif" align="top" height="22" alt="" />
|
||
|
|
</li><br>
|
||
|
|
|
||
|
|
<li>
|
||
|
|
<b>Manual Account Setup</b> requires the end user to enter the appropriate configuration information manually and initiate the connection process. Therefore, you need to provide step-by-step instructions for each platform that you support. For example, see the instructions outlined in <a href="setup_appx_cck.htm#15507" >Appendix B "Manual Account Setup</a>."
|
||
|
|
<a name="14812"> </a>
|
||
|
|
<img src="pixel.gif" align="top" height="22" alt="" />
|
||
|
|
</li><br>
|
||
|
|
</ul>
|
||
|
|
<p class="h1">
|
||
|
|
<a name="14168"> </a>
|
||
|
|
<a name="Troubleshooting and Customer Support"> </a>
|
||
|
|
Troubleshooting and Customer Support
|
||
|
|
<hr size="2" noshade="noshade" />
|
||
|
|
</p>
|
||
|
|
|
||
|
|
<!--
|
||
|
|
<p class="text">
|
||
|
|
<a name="15772"> </a>
|
||
|
|
After you've set up your ISP business and your customers have set up your accounts, you need to provide ongoing troubleshooting and customer support. For information on these and other topics related to browser distribution and support, see the links and other resources available from the Mozilla Browser Distribution Program:
|
||
|
|
</p>
|
||
|
|
<p>
|
||
|
|
<code>
|
||
|
|
<a name="15884"></a>
|
||
|
|
<a href="http://home.netscape.com/bisdev/distribution/index.html?cp=ncpc">http://home.netscape.com/bisdev/distribution/index.html?cp=ncpc</a>
|
||
|
|
|
||
|
|
</code>
|
||
|
|
</p>
|
||
|
|
-->
|
||
|
|
</blockquote>
|
||
|
|
<!--end bookcontent-->
|
||
|
|
<!--footercontent defines the bottom navigation and the copyright. It also includes
|
||
|
|
the revision date-->
|
||
|
|
<!--start footercontent-->
|
||
|
|
|
||
|
|
<blockquote>
|
||
|
|
<br />
|
||
|
|
<br />
|
||
|
|
<span class="navigation">
|
||
|
|
<a style="text-decoration: none" href="distribute_cck.htm">
|
||
|
|
Previous
|
||
|
|
</a>
|
||
|
|
</span>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<span class="navigation">
|
||
|
|
<a style="text-decoration: none" href="guide.html">
|
||
|
|
Contents
|
||
|
|
</a>
|
||
|
|
</span>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<span class="navigation">
|
||
|
|
<a style="text-decoration: none" href="setup_appx_cck.htm">
|
||
|
|
Next
|
||
|
|
</a>
|
||
|
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</span>
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
<hr noshade="noshade" size="1" />
|
||
|
|
<p class="copy">Copyright © 2001 Netscape Communications Corp. All rights reserved.</p>
|
||
|
|
<br />
|
||
|
|
<p class="update">Last Updated <b>October 05, 2001</b></p>
|
||
|
|
</blockquote>
|
||
|
|
|
||
|
|
<!--end footercontent-->
|
||
|
|
<!--end maincontent-->
|
||
|
|
</body>
|
||
|
|
</html>
|