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updates to supported devices and software; r=oeschger, per bug 161765

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robinf%netscape.com 2003-04-02 23:33:57 +00:00
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mailnews/extensions/palmsync/palm.html
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@ -1,21 +1,11 @@
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta http-equiv="content-type"
content="text/html; charset=ISO-8859-1">
<title>Mozilla Address Book Sync for Palm Devices</title>
<meta name="author" content="Robin Clark">
</head>
<body>
<div align="left"><span style="font-family: helvetica,arial,sans-serif;"></span><big><span
style="font-family: helvetica,arial,sans-serif;"><br>
</span></big></div>
<div align="center">
<div align="left">
<h1><span style="font-family: helvetica,arial,sans-serif;"><span
style="font-weight: bold;">Mozilla Address Book Sync for Palm Devices</span></span></h1>
</div>
<div align="left"> <br>
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head>
<meta http-equiv="content-type" content="text/html; charset=ISO-8859-1"><title>Mozilla Address Book Sync for Palm Devices</title>
<meta name="author" content="Robin Clark"></head>
<body><div align="center"><div align="left">
<h2><span style="font-family: helvetica,arial,sans-serif;"><span style="font-weight: bold;">Mozilla Address Book Sync for Palm Devices</span></span></h2>
<br>
</div>
<span style="font-family: helvetica,arial,sans-serif;"></span></div>
<big><span style="font-family: helvetica,arial,sans-serif;"> <small>Mozilla
@ -23,84 +13,59 @@ Address Book Sync for Palm devices lets you transfer data between
Mozilla address books and your Palm-compatible device. <br>
<br>
<span style="font-weight: bold;">Note</span>: For information on
HotSync setup, consult your Palm device's documentation.<br>
HotSync setup, consult your Palm device's documentation.<br>
</small></span></big>
<hr style="width: 100%; height: 2px;"><a href="#Getting_Started"><span
style="font-family: helvetica,arial,sans-serif;"><span
style="font-weight: bold;">Getting Started</span></span></a><br>
<div style="margin-left: 40px;"><a href="#Requirements"><font
face="Helvetica, Arial, sans-serif">Requirements</font></a><br>
<a href="#Installing_"><font face="Helvetica, Arial, sans-serif">Using
Mozilla Address Book Palm Sync</font></a><br>
<hr style="width: 100%; height: 2px;"><a href="#Getting_Started"><span style="font-family: helvetica,arial,sans-serif;"><span style="font-weight: bold;">Getting Started</span></span></a><br>
<div style="margin-left: 40px;"><a href="#Requirements"><font face="Helvetica, Arial, sans-serif">Requirements</font></a><br>
<a href="#Installing_"><font face="Helvetica, Arial, sans-serif">Using Mozilla Address Book Palm Sync</font></a><br>
<a href="#Synchronizing_"><font face="Helvetica, Arial, sans-serif">Synchronizing
With Your Palm Device</font></a><br>
<a href="#Uninstalling_"><font face="Helvetica, Arial, sans-serif">Uninstalling
Mozilla Address Book Sync</font></a><br>
<a href="#Uninstalling_"><font face="Helvetica, Arial, sans-serif">Uninstalling Mozilla Address Book Sync</font></a><br>
</div>
<a href="#Uninstalling_"><font face="Helvetica, Arial, sans-serif"> </font></a> <br
style="font-family: helvetica,arial,sans-serif;">
<a href="#Troubleshooting"><span
style="font-family: helvetica,arial,sans-serif;"><span
style="font-weight: bold;">Troubleshooting</span></span></a><br>
<div style="margin-left: 40px;"><a href="#HotSync_"><font
face="Helvetica, Arial, sans-serif">HotSync Problems</font></a><br>
<a href="#Uninstalling_"><font face="Helvetica, Arial, sans-serif"> </font></a> <br style="font-family: helvetica,arial,sans-serif;">
<a href="#Troubleshooting"><span style="font-family: helvetica,arial,sans-serif;"><span style="font-weight: bold;">Troubleshooting</span></span></a><br>
<div style="margin-left: 40px;"><a href="#HotSync_"><font face="Helvetica, Arial, sans-serif">HotSync Problems</font></a><br>
<a href="#Record_"><font face="Helvetica, Arial, sans-serif">Record
Problems</font></a><br>
</div>
<a href="#Record_"><big> </big></a><small><big><br
style="font-family: helvetica,arial,sans-serif;">
</big> <span style="font-family: helvetica,arial,sans-serif;"><big><span
style="font-weight: bold;"><a href="#Field_Mapping">Field Mapping</a><br>
<a href="#Record_"><big> </big></a><small><big><br style="font-family: helvetica,arial,sans-serif;">
</big> <span style="font-family: helvetica,arial,sans-serif;"><big><span style="font-weight: bold;"><a href="#Field_Mapping">Field Mapping</a><br>
</span></big></span></small>
<div style="margin-left: 40px;"><small><span
style="font-family: helvetica,arial,sans-serif;"><big><a
href="#Categories">Categories and Address Books</a><span
style="font-weight: bold;"></span></big></span></small><br>
<small><span style="font-family: helvetica,arial,sans-serif;"><big><span
style="font-weight: bold;"></span></big></span></small></div>
<div style="margin-left: 40px;"><small><span style="font-family: helvetica,arial,sans-serif;"><big><a href="#Categories">Categories and Address Books</a><span style="font-weight: bold;"></span></big></span></small><br>
<small><span style="font-family: helvetica,arial,sans-serif;"><big><span style="font-weight: bold;"></span></big></span></small></div>
<small><span style="font-family: helvetica,arial,sans-serif;"><big> </big> <br>
</span></small>
<hr style="width: 100%; height: 2px;"><small><span
style="font-family: helvetica,arial,sans-serif;"><br>
<hr style="width: 100%; height: 2px;"><small><span style="font-family: helvetica,arial,sans-serif;"><br>
</span></small>
<h1><small><span style="font-family: helvetica,arial,sans-serif;"><a
name="Getting_Started"></a>Getting Started</span></small></h1>
<h1><small><span style="font-family: helvetica,arial,sans-serif;"><a name="Getting_Started"></a>Getting Started</span></small></h1>
<span style="font-family: helvetica,arial,sans-serif;">When you are
ready to begin transferring data between your Mozilla address book and
your Palm device, follow the instructions under <a href="#Installing_">Using
Mozilla Address Book Palm Sync</a>. </span><br
style="font-family: helvetica,arial,sans-serif;">
your Palm device, follow the instructions under <a href="#Installing_">Using Mozilla Address Book Palm Sync</a>. </span><br style="font-family: helvetica,arial,sans-serif;">
<br>
<h1><small><span style="font-family: helvetica,arial,sans-serif;"> </span></small></h1>
<h2><small><font face="Helvetica, Arial, sans-serif"><a
name="Requirements"></a>Requirements</font></small></h2>
<font face="Helvetica, Arial, sans-serif">(need more info about the
types of devices and version(s) of Palm Desktop software that are
supported)<br>
<h2><small><font face="Helvetica, Arial, sans-serif"><a name="Requirements"></a>Requirements</font></small></h2>
<font face="Helvetica, Arial, sans-serif">
</font>
<ul>
<li><font face="Helvetica, Arial, sans-serif">Mozilla 7.1</font></li>
<li><font face="Helvetica, Arial, sans-serif">Any Palm-compatible
device (e.g.,......)</font></li>
<li><font face="Helvetica, Arial, sans-serif">Palm Desktop software
version XX or greater. If you have an older version, you can download an
upgrade from the Palm web site (<a href="www.palm.com">www.palm.com</a>).</font><br>
</li>
</ul>
<h2><small><font face="Helvetica, Arial, sans-serif"><a
name="Installing_"></a>Using Mozilla Address Book Palm Sync</font></small></h2>
Platform device (e.g., Palm III and above, Palm m100 series, Palm m500 series and above, Handspring Visor)</font></li>
<li><font face="Helvetica, Arial, sans-serif">Palm Desktop 3.5.3 or greater and </font><span style="font-family: arial;">HotSync version 3.1.1 or greater</span><font face="Helvetica, Arial, sans-serif"><span style="font-family: arial;">.</span> If you have an older version, you can download
an upgrade from the Palm web site (<a href="www.palm.com">www.palm.com</a>).</font></li></ul>
<h2><small><font face="Helvetica, Arial, sans-serif"><a name="Installing_"></a>Using Mozilla Address Book Palm Sync</font></small></h2>
<font face="Helvetica, Arial, sans-serif">Before using Mozilla Address
Book Palm Sync, make sure your Palm device contains the latest address
book data. If </font><font face="Helvetica, Arial, sans-serif">you have
updated or entered new address book data in your Palm Desktop
book data. If </font><font face="Helvetica, Arial, sans-serif">you
have updated or entered new address book data in your Palm Desktop
software, you should first perform a HotSync to update your Palm
device's address books with the latest data. This will insure that your
latest Palm address book data will be synchronized with your Mozilla
address books.</font><br>
<font face="Helvetica, Arial, sans-serif"> <br>
The Mozilla Address Book Palm Sync installer utility lets your Palm
device synchronize directly with your Mozilla address books by replacing
the Palm Desktop Address Book Sync with Mozilla Address Book Sync. <br>
device synchronize directly with your Mozilla address books by
replacing the Palm Desktop Address Book Sync with Mozilla Address
Book Sync. <br>
<br>
To start using Mozilla Address Book Palm Sync:<br>
</font>
@ -113,16 +78,14 @@ Book Palm Sync:<br>
Start menu.</font></li>
<li><font face="Helvetica, Arial, sans-serif">Choose Programs.</font></li>
<li><font face="Helvetica, Arial, sans-serif">From the Programs
menu, choose Mozilla 7.1.</font></li>
<li><font face="Helvetica, Arial, sans-serif">From the Mozilla 7.1
menu, choose Mozilla.</font></li>
<li><font face="Helvetica, Arial, sans-serif">From the Mozilla
menu, choose Palm Tools.</font></li>
<li><font face="Helvetica, Arial, sans-serif">From the Palm Tools
menu, choose Address Book Palm Sync Install.</font></li>
</ol>
</ol>
<div style="margin-left: 40px;"><span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Note</span><span
style="font-family: helvetica,arial,sans-serif;">: If Mozilla is
<div style="margin-left: 40px;"><span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Note</span><span style="font-family: helvetica,arial,sans-serif;">: If Mozilla is
already running, it uses the address books in the current user profile
for synchronization. If Mozilla is not running, it starts and displays
the Profile Manager (if you have more than one profile) so that you can
@ -130,17 +93,19 @@ choose the profile to use for synchronization.</span><br>
</div>
<ol style="list-style-type: decimal;" start="2">
<li type="1"><font face="Helvetica, Arial, sans-serif">Press the
HotSync button on your Palm device to start synchronizing.</font><br>
</li>
</ol>
<h2><small><font face="Helvetica, Arial, sans-serif"><a
name="Synchronizing_"></a>Synchronizing With Your Palm Device</font></small></h2>
HotSync button on your Palm device to start synchronizing.</font></li>
</ol><span style="font-weight: bold; font-family: arial;">Note</span><span style="font-family: arial;">:
To install Mozilla Address Book Palm Sync from the command line,
change to the directory where you installed Mozilla and enter the
command <span style="font-style: italic;">PalmSyncInstall.exe</span>.</span><font face="Helvetica, Arial, sans-serif"><br>
</font><span style="font-family: arial;"></span>
<h2><small><font face="Helvetica, Arial, sans-serif"><a name="Synchronizing_"></a>Synchronizing With Your Palm Device</font></small></h2>
<font face="Helvetica, Arial, sans-serif">After you synchronize with
your Palm device, your Palm address book will contain all the records in
your Mozilla address books. Each Mozilla address book is listed as a
category in your Palm address book. Your Mozilla address book will
contain a new address book for each category in your Palm address book.
For more information, see <a href="#Field_">Field Mapping</a>.<br>
your Palm device, your Palm address book will contain all the records
in your Mozilla address books. Each Mozilla address book is listed
as a category in your Palm address book. Your Mozilla address book
will contain a new address book for each category in your Palm address
book. For more information, see <a href="#Field_">Field Mapping</a>.<br>
<br>
</font><b><font face="Helvetica, Arial, sans-serif">Synchronizing With
Another Mozilla User Profile</font></b><br>
@ -151,8 +116,7 @@ synchronize with.&nbsp; Press the HotSync button on your Palm device to
synchronize.<br>
<br>
<span style="font-weight: bold;">Synchronizing With Another Program</span><br>
If you want to synchronize with another program, you must first <a
href="#Uninstalling_">uninstall </a>Mozilla Address Book Palm Sync.<br>
If you want to synchronize with another program, you must first <a href="#Uninstalling_">uninstall </a>Mozilla Address Book Palm Sync.<br>
<br>
<span style="font-weight: bold;">Verifying that Netcape Address Book
Palm Sync Is Installed</span><br>
@ -168,18 +132,18 @@ address books</b></small><br>
address books can be synchronized.<br>
</font>
<ul>
<li><font face="Helvetica, Arial, sans-serif">Mozilla Address Book
Palm Sync can synchronize only the first 15 address books due to the
Palm device's limit of 15 categories. Before you synchronize, make sure
that the total number of categories plus the total number of Mozilla
address books does not exceed 15. Palm categories that have the same
name as a Mozilla address book will be merged when you synchronize, so
they should only be counted once.</font></li>
<li><font face="Helvetica, Arial, sans-serif">Mozilla Address
Book Palm Sync can synchronize only the first 15 address books due to
the Palm device's limit of 15 categories. Before you synchronize, make
sure that the total number of categories plus the total number of
Mozilla address books does not exceed 15. Palm categories that have the
same name as a Mozilla address book will be merged when you
synchronize, so they should only be counted once.</font></li>
<li><font face="Helvetica, Arial, sans-serif">If your Palm address
book already contains 15 categories, you can either remove some
categories before you synchronize or make sure that your Mozilla address
books are named the same as the Palm categories, so that they will get
merged when you synchronize.</font></li>
categories before you synchronize or make sure that your Mozilla
address books are named the same as the Palm categories, so that they
will get merged when you synchronize.</font></li>
</ul>
<font face="Helvetica, Arial, sans-serif"><small><b>Mozilla address
book fields</b></small><br>
@ -197,27 +161,24 @@ Mozilla, address records are stored in address books. Mozilla Address
Book Sync matches Palm categories and Mozilla address books. After a
successful synchronization, each Palm device category will have a
corresponding Mozilla address book. <br>
<br>
Palm category names are limited to 15 characters, so if you have a
<br> Palm category names are limited to 15 characters, so if you have a
Mozilla address book name that is longer than 15 characters, its
corresponding category name will be truncated on the Palm device.<br>
</font> <br>
<h3><small><font face="Helvetica, Arial, sans-serif"><a
name="Uninstalling_"></a>Uninstalling Mozilla Address Book Palm Sync</font></small></h3>
<h3><small><font face="Helvetica, Arial, sans-serif"><a name="Uninstalling_"></a>Uninstalling Mozilla Address Book Palm Sync</font></small></h3>
<span style="font-family: helvetica,arial,sans-serif;">You only need to
uninstall Mozilla Address Book Palm Sync if you want to synchronize your
Palm Device with a different program. If you only plan to synchronize
with Mozilla, you don't need to uninstall Address Book Palm Sync.</span><br>
uninstall Mozilla Address Book Palm Sync if you want to synchronize
your Palm Device with a different program. If you only plan to
synchronize with Mozilla, you don't need to uninstall Address Book
Palm Sync.</span><br>
<br>
<font face="Helvetica, Arial, sans-serif"><b>Note</b>: Before
uninstalling Mozilla Address Book Palm Sync, make sure your Palm device
contains the latest address book data. If </font><font
face="Helvetica, Arial, sans-serif">you have updated or entered new
uninstalling Mozilla Address Book Palm Sync, make sure your Palm
device contains the latest address book data. If </font><font face="Helvetica, Arial, sans-serif">you have updated or entered new
address book data in your Mozilla address book, you should perform
another HotSync to update your Palm device's address books with the
latest data. This will insure that your Palm address book contains the
latest data from your Mozilla address books before you uninstall Mozilla
Address Book Palm Sync.</font><br>
latest data from your Mozilla address books before you uninstall Mozilla Address Book Palm Sync.</font><br>
<br>
<font face="Helvetica, Arial, sans-serif">To uninstall Mozilla Address
Book Palm Sync:<br>
@ -231,35 +192,32 @@ Address Book Palm Sync uninstaller:<br>
Start menu.</font></li>
<li><font face="Helvetica, Arial, sans-serif">Choose Programs.</font></li>
<li><font face="Helvetica, Arial, sans-serif">From the Programs
menu, choose Mozilla 7.1.</font></li>
<li><font face="Helvetica, Arial, sans-serif">From the Mozilla 7.1
menu, choose Mozilla.</font></li>
<li><font face="Helvetica, Arial, sans-serif">From the Mozilla
menu, choose Palm Tools.</font></li>
<li><font face="Helvetica, Arial, sans-serif">From the Palm Tools
menu, choose Address Book Palm Sync Uninstall.</font></li>
</ol>
</ol>
<font face="Helvetica, Arial, sans-serif">You have successfully
uninstalled Mozilla Address Book Palm Sync. The </font><font
face="Helvetica, Arial, sans-serif">Palm Desktop Address Book Sync is
<span style="font-weight: bold; font-family: arial;">Note</span><span style="font-family: arial;">:
To uninstall Mozilla Address Book Palm Sync from the command line,
change to the directory where you installed Mozilla and enter the
command <span style="font-style: italic;">PalmSyncInstall.exe /u</span>.</span><br>
<font face="Helvetica, Arial, sans-serif"><br>
You have successfully
uninstalled Mozilla Address Book Palm Sync. The </font><font face="Helvetica, Arial, sans-serif">Palm Desktop Address Book Sync is
now enabled. You can synchronize your Palm device with your Mozilla
address book again at any time by following the instructions under </font><font
face="Helvetica, Arial, sans-serif"><a
href="http://jazz/users/robinf/private/Buffy_Help/palm.html#Installing_">Installing
Mozilla Address Book Palm Sync</a></font>. <br>
address book again at any time by following the instructions under </font><font face="Helvetica, Arial, sans-serif"><a href="http://jazz/users/robinf/private/Buffy_Help/palm.html#Installing_">Installing Mozilla Address Book Palm Sync</a></font>. <br>
<br>
<h2><small><font face="Helvetica, Arial, sans-serif"> </font></small></h2>
<hr width="100%" size="2">
<h1><small><span style="font-family: helvetica,arial,sans-serif;"><a
name="Troubleshooting"></a>Troubleshooting</span></small></h1>
<h1><small><span style="font-family: helvetica,arial,sans-serif;"><a name="Troubleshooting"></a>Troubleshooting</span></small></h1>
<h1><small><span style="font-family: helvetica,arial,sans-serif;"> </span></small></h1>
<h2><small><font face="Helvetica, Arial, sans-serif"><a name="HotSync_"></a>HotSync
Problems</font></small></h2>
<span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span
style="font-family: helvetica,arial,sans-serif;">I cannot get my Palm
<span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span style="font-family: helvetica,arial,sans-serif;">I cannot get my Palm
organizer to HotSync with my Mozilla address book.<br>
</span><span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;"><br>
</span><span style="font-weight: bold; font-family: helvetica,arial,sans-serif;"><br>
Possible Solutions:<br style="font-family: helvetica,arial,sans-serif;">
</span>
<ul style="font-family: helvetica,arial,sans-serif;">
@ -275,32 +233,22 @@ HotSync Manager icon in the system tray and choose Setup.</li>
<li>Close the HotSync Manager and then open it again.<br>
</li>
</ul>
<span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span
style="font-family: helvetica,arial,sans-serif;"> The HotSync Manager
keeps timing out.</span><br
style="font-family: helvetica,arial,sans-serif;">
<span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span style="font-family: helvetica,arial,sans-serif;"> The HotSync Manager
keeps timing out.</span><br style="font-family: helvetica,arial,sans-serif;">
<br style="font-family: helvetica,arial,sans-serif;">
<span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Possible
<span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Possible
Solution:</span><br style="font-family: helvetica,arial,sans-serif;">
<ul style="font-family: helvetica,arial,sans-serif;">
<li>The time out interval for HotSync Manager is one minute. If
HotSync times out while waiting for Mozilla 7.1 to launch, make sure
that you start Mozilla 7.1 before starting synchronization.</li>
HotSync times out while waiting for Mozilla to launch, make sure
that you start Mozilla before starting synchronization.</li>
</ul>
<span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span
style="font-family: helvetica,arial,sans-serif;"> The HotSync process
takes a long time.</span><br
style="font-family: helvetica,arial,sans-serif;">
<span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span style="font-family: helvetica,arial,sans-serif;"> The HotSync process
takes a long time.</span><br style="font-family: helvetica,arial,sans-serif;">
<br style="font-family: helvetica,arial,sans-serif;">
<span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Possible
Solutions: </span><span
style="font-family: helvetica,arial,sans-serif;">You can reduce the
time it takes to synchronize by doing the following:</span><br
style="font-family: helvetica,arial,sans-serif;">
<span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Possible
Solutions: </span><span style="font-family: helvetica,arial,sans-serif;">You can reduce the
time it takes to synchronize by doing the following:</span><br style="font-family: helvetica,arial,sans-serif;">
<ul>
<li style="font-family: helvetica,arial,sans-serif;">Please note that
depending on the number of address book records and the speed of your
@ -312,26 +260,20 @@ applications to Do Nothing in the HotSync Manager Custom menu.</span><br>
</ul>
<h2><small><font face="Helvetica, Arial, sans-serif"><a name="Record_"></a>Record
Problems</font></small></h2>
<span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span
style="font-family: helvetica,arial,sans-serif;"> Some Mozilla records
<span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span style="font-family: helvetica,arial,sans-serif;"> Some Mozilla records
do not appear in the Palm device after synchronizing.<br>
<br style="font-family: helvetica,arial,sans-serif;">
</span> <span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Possible
</span> <span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Possible
Solution: </span><span style="font-family: helvetica,arial,sans-serif;"><br>
</span>
<ul style="font-family: helvetica,arial,sans-serif;">
<li>Only the first 15 address books are synchronized. Make sure the
records are in an address book that actually got synchronized.</li>
</ul>
<span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span
style="font-family: helvetica,arial,sans-serif;"> Some records appear
<span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span style="font-family: helvetica,arial,sans-serif;"> Some records appear
duplicated.<br>
<br>
</span> <span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Possible
</span> <span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Possible
Solution: </span><span style="font-family: helvetica,arial,sans-serif;"><br>
</span>
<ul style="font-family: helvetica,arial,sans-serif;">
@ -342,47 +284,36 @@ example), it is possible that the next time you perform a HotSync, some
records will be duplicated.<br>
</li>
</ul>
<span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span
style="font-family: helvetica,arial,sans-serif;"> Changes I made to a
record on my Palm device were not transferred to my Mozilla address book.</span><br
style="font-family: helvetica,arial,sans-serif;">
<span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span style="font-family: helvetica,arial,sans-serif;"> Changes I made to a
record on my Palm device were not transferred to my Mozilla address
book.</span><br style="font-family: helvetica,arial,sans-serif;">
<br style="font-family: helvetica,arial,sans-serif;">
<span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Possible
<span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Possible
Solution: <br>
</span>
<ul style="font-family: helvetica,arial,sans-serif;">
<li>Make sure that the field that changed is supported. See <a
href="#Field_Mapping">Field Mapping</a>.</li>
<li>Make sure that the field that changed is supported. See <a href="#Field_Mapping">Field Mapping</a>.</li>
</ul>
<span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span
style="font-family: helvetica,arial,sans-serif;"> Some Palm device
fields appear in a different order after synchronizing.</span><br
style="font-family: helvetica,arial,sans-serif;">
<span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span style="font-family: helvetica,arial,sans-serif;"> Some Palm device
fields appear in a different order after synchronizing.</span><br style="font-family: helvetica,arial,sans-serif;">
<br style="font-family: helvetica,arial,sans-serif;">
<span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Possible
<span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Possible
Solution: </span><span style="font-family: helvetica,arial,sans-serif;"><br>
<br>
On the Palm device, there are five phone fields. When you synchronize,
the order of these fields is reset according to the current field
mapping.&nbsp; (Cavin to check.)<br>
<br>
</span><span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span
style="font-family: helvetica,arial,sans-serif;"> Fields that contain
</span><span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Problem:</span><span style="font-family: helvetica,arial,sans-serif;"> Fields that contain
multiple lines get changed when I synchronize.<br>
<br style="font-family: helvetica,arial,sans-serif;">
</span> <span
style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Possible
</span> <span style="font-weight: bold; font-family: helvetica,arial,sans-serif;">Possible
Solution: </span><span style="font-family: helvetica,arial,sans-serif;"><br>
</span>
<ul>
<li><span style="font-family: helvetica,arial,sans-serif;">Unlike
fields on the Palm device, all Mozilla fields, with the exception of the
Notes and Address fields, cannot consist of multiple lines. When
fields on the Palm device, all Mozilla fields, with the exception of
the Notes and Address fields, cannot consist of multiple lines. When
synchronizing, field values on the Palm device that contain multiple
lines will be changed to single line entries, with each line separated
by a comma.<br>
@ -390,11 +321,9 @@ by a comma.<br>
</ul>
<span style="font-family: helvetica,arial,sans-serif;"><br>
</span>
<hr width="100%" size="2"><small><br
style="font-family: helvetica,arial,sans-serif;">
<hr width="100%" size="2"><small><br style="font-family: helvetica,arial,sans-serif;">
</small>
<h1><a name="Field_Mapping"></a><small><span
style="font-family: helvetica,arial,sans-serif;"><a name="Field_"></a>Field
<h1><a name="Field_Mapping"></a><small><span style="font-family: helvetica,arial,sans-serif;"><a name="Field_"></a>Field
Mapping</span></small></h1>
<div class="Body" style="font-family: helvetica,arial,sans-serif;">This
section describes the conversions that occur when transferring data
@ -405,14 +334,13 @@ some general rules apply:</div>
<li> Text fields are truncated to the maximum allowed length on the
destination platform.</li>
<li> Text fields that can contain multiple lines on the Palm device
but not in Mozilla will be changed to single line entries with each line
separated by a comma.<br>
but not in Mozilla will be changed to single line entries with each
line separated by a comma.<br>
</li>
<li> Fields that are available in Mozilla but not on the Palm device
and vice versa will not be modified during synchronization.</li>
</ul>
<div class="Heading1" style="font-family: helvetica,arial,sans-serif;"><a
name="Categories"></a><b><font size="+1">Categories and Address Books<br>
<div class="Heading1" style="font-family: helvetica,arial,sans-serif;"><a name="Categories"></a><b><font size="+1">Categories and Address Books<br>
<br>
</font></b></div>
<div class="Body" style="font-family: helvetica,arial,sans-serif;">The
@ -420,8 +348,7 @@ following table describes what happens to categories and address books
during synchronization.<br>
<br>
</div>
<table border="1" cellspacing="0" cellpadding="3"
style="font-family: helvetica,arial,sans-serif;">
<table border="1" cellspacing="0" cellpadding="3" style="font-family: helvetica,arial,sans-serif;">
<tbody>
<tr>
<th>
@ -444,8 +371,8 @@ during synchronization.<br>
<td>
<div class="CellBody">New Pilot category created IF there is an
available category.&nbsp; The Pilot can only contain 15
categories.&nbsp; If the maximum has been reached then this address book
will not be synchronized.</div>
categories.&nbsp; If the maximum has been reached then this address
book will not be synchronized.</div>
</td>
</tr>
<tr>
@ -480,8 +407,8 @@ address book remain in the same category. The category is not renamed.<br>
</td>
<td>
<div class="CellBody">A new address book with the same name as
the category will be created in Mozilla.&nbsp; All new records filed in
the category will be created in the new address book.</div>
the category will be created in Mozilla.&nbsp; All new records filed
in the category will be created in the new address book.</div>
</td>
</tr>
<tr>
@ -507,14 +434,12 @@ match the address book it corresponds to.</td>
</td>
<td style="vertical-align: top;">Records in "Unfiled" category<br>
</td>
<td style="vertical-align: top;">Records appear in the Unfiled
Mozilla address book.<br>
<td style="vertical-align: top;">Records appear in the Unfiled Mozilla address book.<br>
</td>
</tr>
</tbody>
</table>
<p style="font-family: helvetica,arial,sans-serif;"><a name="Fields"></a><b><font
size="+1">Fields</font></b> </p>
<p style="font-family: helvetica,arial,sans-serif;"><a name="Fields"></a><b><font size="+1">Fields</font></b> </p>
<div class="Body" style="font-family: helvetica,arial,sans-serif;">&nbsp;
<table border="1" cellspacing="0" cellpadding="3">
<tbody>
@ -694,5 +619,4 @@ Home, Fax, Email, and Mobile are synchronized.</td>
<br style="font-family: helvetica,arial,sans-serif;">
<br>
<br>
</body>
</html>
</body></html>