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[GH-ISSUE #1584] [BUG]: AnythingLLM Desktop not loading in my Windows 11 (Its been 5 to 7 hours) #1025

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opened 2026-02-22 18:22:44 -05:00 by yindo · 11 comments
yindo commented 2026-02-22 18:22:44 -05:00
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Originally created by @Kazooki123 on GitHub (May 31, 2024).
Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/1584

How are you running AnythingLLM?

AnythingLLM desktop app

What happened?

Its been 8 hours and oh boy the desktop app is not even loading and I don't even know why.

I've disabled my anti-viruses and config windows security firewall and so as running the app on administrator, it still won't load.

Please help me how to fix this or just be fixed. Thanks.

Are there known steps to reproduce?

No response

Originally created by @Kazooki123 on GitHub (May 31, 2024). Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/1584 ### How are you running AnythingLLM? AnythingLLM desktop app ### What happened? Its been **8 hours** and oh boy the desktop app is not even loading and I don't even know why. I've disabled my anti-viruses and config windows security firewall and so as running the app on administrator, it still won't load. Please help me how to fix this or just be fixed. Thanks. ### Are there known steps to reproduce? _No response_
yindo added the possible buginvestigating labels 2026-02-22 18:22:44 -05:00
yindo closed this issue 2026-02-22 18:22:44 -05:00
yindo commented 2026-02-22 18:22:44 -05:00
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@shatfield4 commented on GitHub (May 31, 2024):

When you say it's not loading, is it just getting stuck on the loading/splash screen? Are you running the docker or local development version of AnythingLLM at the same time?

@shatfield4 commented on GitHub (May 31, 2024): When you say it's not loading, is it just getting stuck on the loading/splash screen? Are you running the docker or local development version of AnythingLLM at the same time?
yindo commented 2026-02-22 18:22:44 -05:00
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@timothycarambat commented on GitHub (May 31, 2024):

This is 100% a client-side issue as if this was a bug in the traditional sense, every windows user would have it. More information is need to help debug this. We can continue the conversation in this thread, but will close the issue as a bug.

@timothycarambat commented on GitHub (May 31, 2024): This is 100% a client-side issue as if this was a _bug_ in the traditional sense, every windows user would have it. More information is need to help debug this. We can continue the conversation in this thread, but will close the issue as a bug.
yindo commented 2026-02-22 18:22:44 -05:00
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@kalle07 commented on GitHub (Jul 11, 2024):

same to me "load screen" and after 10min i break

@kalle07 commented on GitHub (Jul 11, 2024): same to me "load screen" and after 10min i break
yindo commented 2026-02-22 18:22:45 -05:00
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@kalle07 commented on GitHub (Jul 11, 2024):

and why the downloadlink is
https://s3.us-west-1.amazonaws.com/public.useanything.com/latest/AnythingLLMDesktop.exe

amazonaws is blocked by ALL blocking-list !

@kalle07 commented on GitHub (Jul 11, 2024): and why the downloadlink is https://s3.us-west-1.amazonaws.com/public.useanything.com/latest/AnythingLLMDesktop.exe amazonaws is blocked by ALL blocking-list !
yindo commented 2026-02-22 18:22:45 -05:00
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@DavidGil-dagg commented on GitHub (Apr 1, 2025):

The same happens to me; the API works, but the graphical interface is not loading. I think it's due to a RAM or CPU issue because I have another computer where it works, and the difference is that it has better specs.

Image

@DavidGil-dagg commented on GitHub (Apr 1, 2025): The same happens to me; the API works, but the graphical interface is not loading. I think it's due to a RAM or CPU issue because I have another computer where it works, and the difference is that it has better specs. ![Image](https://github.com/user-attachments/assets/01eb31bb-2cbf-45a6-8dc4-a0110d910694)
yindo commented 2026-02-22 18:22:45 -05:00
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@timothycarambat commented on GitHub (Apr 1, 2025):

@DavidGil-dagg What kind of machine is it not loading on?

@timothycarambat commented on GitHub (Apr 1, 2025): @DavidGil-dagg What kind of machine is it not loading on?
yindo commented 2026-02-22 18:22:45 -05:00
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@DavidGil-dagg commented on GitHub (Apr 2, 2025):

Is a Azure virtual machine.

Image

@DavidGil-dagg commented on GitHub (Apr 2, 2025): Is a Azure virtual machine. ![Image](https://github.com/user-attachments/assets/b635256e-d01c-4ef9-81f3-70d1f453c77a)
yindo commented 2026-02-22 18:22:45 -05:00
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@QuiQiJingFeng commented on GitHub (Apr 7, 2025):

debug log show some config error

[OllamaProcessManager] Ollama will bind on port 18774 when booted.
[Preferences] Will load window with last know bounds.
[collector] info: [TikTokenTokenizer] Initialized new TikTokenTokenizer instance.
[backend] info: [EncryptionManager] Loaded existing key & salt for encrypting arbitrary data.
[backend] info: [TokenManager] Initialized new TokenManager instance for model: gpt-3.5-turbo
[collector] info: Collector hot directory and tmp storage wiped!
[collector] info: [production] AnythingLLM Standalone Document processor listening on port 8888.
[backend] info: [TokenManager] Returning existing instance for model: gpt-3.5-turbo
[backend] info: [TELEMETRY ENABLED] Anonymous Telemetry enabled. Telemetry helps Mintplex Labs Inc improve AnythingLLM.
[backend] info: prisma:info Starting a sqlite pool with 17 connections.
[backend] info: [TELEMETRY SENT] {"event":"server_boot","distinctId":"57979887-9363-4ba1-b8da-0018132cc4f7","properties":{"runtime":"desktop","distribution":"windows-x64"}}
[backend] info: Hot loading of AnythingLLMOllama - LLM_PROVIDER is anythingllm_ollama.
[backend] info: [NativeEmbedder] Initialized
[backend] info: [CommunicationKey] RSA key pair generated for signed payloads within AnythingLLM services.
[backend] info: [EncryptionManager] Loaded existing key & salt for encrypting arbitrary data.
[backend] info: [production] AnythingLLM Standalone Backend listening on port 3001. Network discovery is disabled.
[backend] info: [BackgroundWorkerService] Feature is not enabled and will not be started.
[OllamaProcessManager] SINGLETON LOCK: Using existing OllamaProcessManager.
[OllamaProcessManager] [windows] Ollama subprocess running. Port 18774. PID 46852.
[backend] info: OllamaAPI offline - retrying. 1/3
[backend] error: Cannot read properties of null (reading 'toString') TypeError: Cannot read properties of null (reading 'toString')
at s.getWSLWorkbenchContainer (D:\anythingLLM\resources\backend\server.js:41:2179)
at s.getConfig (D:\anythingLLM\resources\backend\server.js:72:3937)
at Object.currentSettings (D:\anythingLLM\resources\backend\server.js:72:10687)
at async D:\anythingLLM\resources\backend\server.js:235:11280
[Preferences] Saving last_bounds preference.
[OllamaProcessManager] Ollama parent process 46852 killed.

@QuiQiJingFeng commented on GitHub (Apr 7, 2025): debug log show some config error [OllamaProcessManager] Ollama will bind on port 18774 when booted. [Preferences] Will load window with last know bounds. [collector] info: [TikTokenTokenizer] Initialized new TikTokenTokenizer instance. [backend] info: [EncryptionManager] Loaded existing key & salt for encrypting arbitrary data. [backend] info: [TokenManager] Initialized new TokenManager instance for model: gpt-3.5-turbo [collector] info: Collector hot directory and tmp storage wiped! [collector] info: [production] AnythingLLM Standalone Document processor listening on port 8888. [backend] info: [TokenManager] Returning existing instance for model: gpt-3.5-turbo [backend] info: [TELEMETRY ENABLED] Anonymous Telemetry enabled. Telemetry helps Mintplex Labs Inc improve AnythingLLM. [backend] info: prisma:info Starting a sqlite pool with 17 connections. [backend] info: [TELEMETRY SENT] {"event":"server_boot","distinctId":"57979887-9363-4ba1-b8da-0018132cc4f7","properties":{"runtime":"desktop","distribution":"windows-x64"}} [backend] info: Hot loading of AnythingLLMOllama - LLM_PROVIDER is anythingllm_ollama. [backend] info: [NativeEmbedder] Initialized [backend] info: [CommunicationKey] RSA key pair generated for signed payloads within AnythingLLM services. [backend] info: [EncryptionManager] Loaded existing key & salt for encrypting arbitrary data. [backend] info: [production] AnythingLLM Standalone Backend listening on port 3001. Network discovery is disabled. [backend] info: [BackgroundWorkerService] Feature is not enabled and will not be started. [OllamaProcessManager] SINGLETON LOCK: Using existing OllamaProcessManager. [OllamaProcessManager] [windows] Ollama subprocess running. Port 18774. PID 46852. [backend] info: OllamaAPI offline - retrying. 1/3 [backend] error: Cannot read properties of null (reading 'toString') TypeError: Cannot read properties of null (reading 'toString') at s.getWSLWorkbenchContainer (D:\anythingLLM\resources\backend\server.js:41:2179) at s.getConfig (D:\anythingLLM\resources\backend\server.js:72:3937) at Object.currentSettings (D:\anythingLLM\resources\backend\server.js:72:10687) at async D:\anythingLLM\resources\backend\server.js:235:11280 [Preferences] Saving last_bounds preference. [OllamaProcessManager] Ollama parent process 46852 killed.
yindo commented 2026-02-22 18:22:45 -05:00
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@QuiQiJingFeng commented on GitHub (Apr 8, 2025):

Image 操作系统名称 Microsoft Windows 10 企业版
版本 10.0.18363 内部版本 18363
其他操作系统描述 没有资料
操作系统制造商 Microsoft Corporation
系统名称 PWRD-20200604PO
系统制造商 System manufacturer
系统型号 System Product Name
系统类型 基于 x64 的电脑
系统 SKU SKU
处理器 Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz，3000 Mhz，8 个内核，8 个逻辑处理器
BIOS 版本/日期 American Megatrends Inc. 0804, 2019/9/20
SMBIOS 版本 3.1
嵌入式控制器版本 255.255
BIOS 模式 传统
主板制造商 ASUSTeK COMPUTER INC.
主板产品 PRIME B365-PLUS
主板版本 Rev X.0x
平台角色 台式机
安全启动状态 不支持
PCR7 配置 无法绑定
Windows 目录 C:\Windows
系统目录 C:\Windows\system32
启动设备 \Device\HarddiskVolume1
区域设置 中国
硬件抽象层 版本 = "10.0.18362.1679"
用户名 PWRD-20200604PO\Administrator
时区 中国标准时间
已安装的物理内存(RAM) 32.0 GB
总的物理内存 31.9 GB
可用物理内存 17.0 GB
总的虚拟内存 34.0 GB
可用虚拟内存 13.0 GB
页面文件空间 2.11 GB
页面文件 C:\pagefile.sys
内核 DMA 保护 关闭
基于虚拟化的安全性 未启用
设备加密支持 设备自动加密失败的原因: TPM 不可用, 不支持 PCR7 绑定, 硬件安全测试界面失败，设备未处于现代待机模式, 检测到不允许使用的具有 DMA 功能的总线/设备, TPM 不可用
Hyper-V - 虚拟机监视模式扩展 是
Hyper-V - 第二级地址转换扩展 是
Hyper-V - 固件中启用的虚拟化 否
Hyper-V - 数据扩展保护 是

@QuiQiJingFeng commented on GitHub (Apr 8, 2025): ![Image](https://github.com/user-attachments/assets/6c3dc29f-1d9e-47ed-8650-c0aaf092780e) 操作系统名称 Microsoft Windows 10 企业版 版本 10.0.18363 内部版本 18363 其他操作系统描述 没有资料 操作系统制造商 Microsoft Corporation 系统名称 PWRD-20200604PO 系统制造商 System manufacturer 系统型号 System Product Name 系统类型 基于 x64 的电脑 系统 SKU SKU 处理器 Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz，3000 Mhz，8 个内核，8 个逻辑处理器 BIOS 版本/日期 American Megatrends Inc. 0804, 2019/9/20 SMBIOS 版本 3.1 嵌入式控制器版本 255.255 BIOS 模式 传统 主板制造商 ASUSTeK COMPUTER INC. 主板产品 PRIME B365-PLUS 主板版本 Rev X.0x 平台角色 台式机 安全启动状态 不支持 PCR7 配置 无法绑定 Windows 目录 C:\Windows 系统目录 C:\Windows\system32 启动设备 \Device\HarddiskVolume1 区域设置 中国 硬件抽象层 版本 = "10.0.18362.1679" 用户名 PWRD-20200604PO\Administrator 时区 中国标准时间 已安装的物理内存(RAM) 32.0 GB 总的物理内存 31.9 GB 可用物理内存 17.0 GB 总的虚拟内存 34.0 GB 可用虚拟内存 13.0 GB 页面文件空间 2.11 GB 页面文件 C:\pagefile.sys 内核 DMA 保护 关闭 基于虚拟化的安全性 未启用 设备加密支持 设备自动加密失败的原因: TPM 不可用, 不支持 PCR7 绑定, 硬件安全测试界面失败，设备未处于现代待机模式, 检测到不允许使用的具有 DMA 功能的总线/设备, TPM 不可用 Hyper-V - 虚拟机监视模式扩展 是 Hyper-V - 第二级地址转换扩展 是 Hyper-V - 固件中启用的虚拟化 否 Hyper-V - 数据扩展保护 是
yindo commented 2026-02-22 18:22:45 -05:00
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@timothycarambat commented on GitHub (Apr 8, 2025):

backend] error: Cannot read properties of null (reading 'toString') TypeError: Cannot read properties of null (reading 'toString')
at s.getWSLWorkbenchContainer (D:\anythingLLM\resources\backend\server.js:41:2179)
at s.getConfig (D:\anythingLLM\resources\backend\server.js:72:3937)
at Object.currentSettings (D:\anythingLLM\resources\backend\server.js:72:10687)
at async D:\anythingLLM\resources\backend\server.js:235:11280

You must be trying to use nvidia-nim as your LLM_PROVIDER + the NVIDIA_NIM_LLM_MODE key set to managed. NIM is probably not available on your device because WSL is not available either.

Open the storage folder for the desktop app and edit the .env file and remove the NVIDIA_NIM_LLM_MODE value from he env. Then save and reopen the app.
https://docs.anythingllm.com/installation-desktop/storage#where-is-my-data-located

You cannot use NVIDIA NIM on platforms that dont have WSL support.

@timothycarambat commented on GitHub (Apr 8, 2025): > backend] error: Cannot read properties of null (reading 'toString') TypeError: Cannot read properties of null (reading 'toString') at s.getWSLWorkbenchContainer (D:\anythingLLM\resources\backend\server.js:41:2179) at s.getConfig (D:\anythingLLM\resources\backend\server.js:72:3937) at Object.currentSettings (D:\anythingLLM\resources\backend\server.js:72:10687) at async D:\anythingLLM\resources\backend\server.js:235:11280 You must be trying to use `nvidia-nim` as your `LLM_PROVIDER` + the `NVIDIA_NIM_LLM_MODE` key set to `managed`. NIM is probably not available on your device because WSL is not available either. Open the storage folder for the desktop app and edit the .env file and remove the `NVIDIA_NIM_LLM_MODE` value from he env. Then save and reopen the app. https://docs.anythingllm.com/installation-desktop/storage#where-is-my-data-located You cannot use NVIDIA NIM on platforms that dont have WSL support.
yindo commented 2026-02-22 18:22:45 -05:00
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@thkey commented on GitHub (Apr 16, 2025):

I can open it normally now after installing WSL.
https://blog.csdn.net/weixin_45144684/article/details/140425641

@thkey commented on GitHub (Apr 16, 2025): I can open it normally now after installing WSL. https://blog.csdn.net/weixin_45144684/article/details/140425641
yindo changed title from [BUG]: AnythingLLM Desktop not loading in my Windows 11 (Its been 5 to 7 hours) to [GH-ISSUE #1584] [BUG]: AnythingLLM Desktop not loading in my Windows 11 (Its been 5 to 7 hours) 2026-06-05 14:38:33 -04:00
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Reference: Mintplex-Labs/anything-llm#1025
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