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[GH-ISSUE #1589] [BUG]: Can't load local documents or fetch website #1030

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opened 2026-02-22 18:22:47 -05:00 by yindo · 3 comments
yindo commented 2026-02-22 18:22:47 -05:00
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Originally created by @devdanke on GitHub (May 31, 2024).
Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/1589

How are you running AnythingLLM?

AnythingLLM desktop app

What happened?

Can't load documents or fetch websites.
Screenshot 2024-06-01 at 1 21 55 AM
Screenshot 2024-06-01 at 1 22 50 AM

Are there known steps to reproduce?

  1. Download AnythingLLMDesktop-Silicon.dmg v1.5.5 from your website, for my MacBook Pro M2 Pro.
  2. Install as per instructions in Applications folder.
  3. Run Anything LLM.
  4. Choose Ollama as LLM and dolphin-llama3 as model.
  5. Leave unchanged AnythingLLMEmbedder & LanceDB default choices.
  6. Create workspace.
  7. Click "upload a document" link, which shows Documents screen.
  8. See the notice that Document processor is offline (attached image).
  9. Dragging local documents has no effect.
  10. Try to fetch a website.
  11. Error message about Python processing API. (attached image)
Originally created by @devdanke on GitHub (May 31, 2024). Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/1589 ### How are you running AnythingLLM? AnythingLLM desktop app ### What happened? Can't load documents or fetch websites. <img width="376" alt="Screenshot 2024-06-01 at 1 21 55 AM" src="https://github.com/Mintplex-Labs/anything-llm/assets/15268897/e4ec1504-4ab2-459e-938d-6e89a7eec6fa"> <img width="334" alt="Screenshot 2024-06-01 at 1 22 50 AM" src="https://github.com/Mintplex-Labs/anything-llm/assets/15268897/774ea910-4140-47bf-bf80-2f875db52b20"> ### Are there known steps to reproduce? 1. Download AnythingLLMDesktop-Silicon.dmg v1.5.5 from your website, for my MacBook Pro M2 Pro. 3. Install as per instructions in Applications folder. 4. Run Anything LLM. 5. Choose Ollama as LLM and dolphin-llama3 as model. 6. Leave unchanged AnythingLLMEmbedder & LanceDB default choices. 7. Create workspace. 8. Click "upload a document" link, which shows Documents screen. 9. See the notice that Document processor is offline (attached image). 10. Dragging local documents has no effect. 11. Try to fetch a website. 12. Error message about Python processing API. (attached image)
yindo added the needs info / can't replicate label 2026-02-22 18:22:47 -05:00
yindo closed this issue 2026-02-22 18:22:47 -05:00
yindo commented 2026-02-22 18:22:48 -05:00
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@devdanke commented on GitHub (May 31, 2024):

Ran it from .../AnythingLLM.app/Content/MacOS with open -a AnythingLLM. It started. But nothing logged to console when I triggered a Fetch website error.

@devdanke commented on GitHub (May 31, 2024): Ran it from .../AnythingLLM.app/Content/MacOS with `open -a AnythingLLM`. It started. But nothing logged to console when I triggered a *Fetch website* error.
yindo commented 2026-02-22 18:22:48 -05:00
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@timothycarambat commented on GitHub (May 31, 2024):

Wow, we need to change that error message. Regardless, the issue comes from the Document collector being offline totally.

When you start the anythingLLM app it should spawn a process for purely document collecting. This happens on boot and if the default port of 8888 is occupied it will hunt for another port - however, we have seen times where someone is running something on 8888 and then the app boots and because these is a PID for 8888 the app assumes it booted. Then when we try to interact with that process, it isnt what we expect and get an error like above.

Can you check if you have any process running on 8888 currently? This typically is a development flask sever for most people.

Otherwise, run the app in debug mode to get the logs on startup

@timothycarambat commented on GitHub (May 31, 2024): Wow, we need to change that error message. Regardless, the issue comes from the `Document collector` being offline totally. When you start the anythingLLM app it should spawn a process for purely document collecting. This happens on boot and if the default port of 8888 is occupied it will hunt for another port - however, we have seen times where someone is running something on 8888 and then the app boots and because these is a PID for 8888 the app assumes it booted. Then when we try to interact with that process, it isnt what we expect and get an error like above. Can you check if you have any process running on 8888 currently? This typically is a development flask sever for most people. Otherwise, [run the app in debug mode to get the logs on startup](https://docs.useanything.com/debug)
yindo commented 2026-02-22 18:22:48 -05:00
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@devdanke commented on GitHub (Jun 1, 2024):

Thank you for responding.

When AnythingLLM is running:
~> sudo lsof -nP -i4TCP:8888 | grep LISTEN
returns:
AnythingL 4589 me 29u IPv6 0x159babc9c54f3f03 0t0 TCP *:8888 (LISTEN)

When AnythingLLM is not running, that lsof command returns nothing.

When I manually start AnythingLLM from its .../Contents/MacOS, its stdout has:
[production] AnythingLLM Standalone Document processor listening on port 8888

When I trigger the Fetch website error, AnythingLLM writes nothing to stdout or stderr.

Here's the only thing in stderr when AnythingLLM starts:
2024-06-01 11:42:22.961 AnythingLLM[5335:233653] ApplePersistence=NO

@devdanke commented on GitHub (Jun 1, 2024): Thank you for responding. When AnythingLLM is running: `~> sudo lsof -nP -i4TCP:8888 | grep LISTEN` returns: `AnythingL 4589 me 29u IPv6 0x159babc9c54f3f03 0t0 TCP *:8888 (LISTEN)` When AnythingLLM is not running, that `lsof` command returns nothing. --- When I manually start AnythingLLM from its `.../Contents/MacOS`, its stdout has: `[production] AnythingLLM Standalone Document processor listening on port 8888` When I trigger the *Fetch website* error, AnythingLLM writes nothing to stdout or stderr. --- Here's the only thing in stderr when AnythingLLM starts: `2024-06-01 11:42:22.961 AnythingLLM[5335:233653] ApplePersistence=NO`
yindo changed title from [BUG]: Can't load local documents or fetch website to [GH-ISSUE #1589] [BUG]: Can't load local documents or fetch website 2026-06-05 14:38:36 -04:00
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Reference: Mintplex-Labs/anything-llm#1030
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