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[GH-ISSUE #1674] [BUG]: document processor unavailable #1091

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opened 2026-02-22 18:23:05 -05:00 by yindo · 4 comments
yindo commented 2026-02-22 18:23:05 -05:00
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Originally created by @jackfood on GitHub (Jun 13, 2024).
Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/1674

Originally assigned to: @timothycarambat on GitHub.

How are you running AnythingLLM?

AnythingLLM desktop app 1.5.5 to 1.5.7.

What happened?

I am using a corporate desktop running windows 10, with restricted admin right controlled via domain. When I starts, I am unable to upload any files, showing 'Document Processor unavailable, we can't upload your files right now because the document processor offline. Please try again later'

The app is installed in C:\user<username>\AppData\Local\Programs\Anythingllm-Desktop.

Are there known steps to reproduce?

No response
Uploading 17182690483027225754161957228031.jpg…

Originally created by @jackfood on GitHub (Jun 13, 2024). Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/1674 Originally assigned to: @timothycarambat on GitHub. ### How are you running AnythingLLM? AnythingLLM desktop app 1.5.5 to 1.5.7. ### What happened? I am using a corporate desktop running windows 10, with restricted admin right controlled via domain. When I starts, I am unable to upload any files, showing 'Document Processor unavailable, we can't upload your files right now because the document processor offline. Please try again later' The app is installed in C:\user\<username>\AppData\Local\Programs\Anythingllm-Desktop. ### Are there known steps to reproduce? _No response_ ![Uploading 17182690483027225754161957228031.jpg…]()
yindo added the Dockerpossible buginvestigating labels 2026-02-22 18:23:05 -05:00
yindo closed this issue 2026-02-22 18:23:05 -05:00
yindo commented 2026-02-22 18:23:05 -05:00
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@timothycarambat commented on GitHub (Jun 13, 2024):

The image failed to upload, but in general the collector app should attempt to bind to port 8888 and if unavailable the process will bind to another port. I presume the app has been fully quite and rebooted post-update and was not updated while open.

Are you able to retrieve logs from the appropriate debug method? https://docs.useanything.com/debug

@timothycarambat commented on GitHub (Jun 13, 2024): The image failed to upload, but in general the collector app should attempt to bind to port 8888 and if unavailable the process will bind to another port. I presume the app has been fully quite and rebooted post-update and was not updated while open. Are you able to retrieve logs from the appropriate debug method? https://docs.useanything.com/debug
yindo commented 2026-02-22 18:23:05 -05:00
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@jackfood commented on GitHub (Jun 18, 2024):

Here is the log using cmd windows. Thanks for looking into the issue.

`[Preferences] preference config stored at C:\Users\WindowsUser\AppData\Roaming\anythingllm-desktop\config.json
Prisma schema loaded from prisma\schema.prisma
Datasource "db": SQLite database "anythingllm.db" at "file:C:/Users/WindowsUser/AppData/Roaming/anythingllm-desktop/storage/anythingllm.db"

Already in sync, no schema change or pending migration was found.

Running generate... (Use --skip-generate to skip the generators)
Error: request to https://binaries.prisma.sh/all_commits/61e140623197a131c2a6189271ffee05a7aa9a59/windows/query_engine.dll.node.gz.sha256 failed, reason: connect ETIMEDOUT 104.22.22.109:443
Prisma schema loaded from prisma\schema.prisma
Error: request to https://binaries.prisma.sh/all_commits/61e140623197a131c2a6189271ffee05a7aa9a59/windows/query_engine.dll.node.gz.sha256 failed, reason: connect ETIMEDOUT 172.67.4.173:443
[OllamaProcessManager] Ollama will bind on port 11434 when booted.
[Preferences] Will load window with last know bounds.
node:internal/modules/cjs/loader:1087
throw err;
^

Error: Cannot find module 'uc.micro'
Require stack:

  • C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\linkify-it\build\index.cjs.js
  • C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mailparser\lib\mail-parser.js
  • C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mailparser\index.js
  • C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mbox-parser\dist\Parser.js
  • C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mbox-parser\dist\index.js
  • C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\collector.js
  • at node:internal/modules/cjs/loader:1084:15
    at Function._resolveFilename (node:electron/js2c/utility_init:2:3040)
    at node:internal/modules/cjs/loader:929:27
    at Function._load (node:electron/js2c/asar_bundle:2:13327)
    at Module.require (node:internal/modules/cjs/loader:1150:19)
    at require (node:internal/modules/cjs/helpers:110:18)
    at Object. (C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\linkify-it\build\index.cjs.js:3:16)
    at Module._compile (node:internal/modules/cjs/loader:1271:14)
    at Object..js (node:internal/modules/cjs/loader:1326:10)
    at Module.load (node:internal/modules/cjs/loader:1126:32) {
    code: 'MODULE_NOT_FOUND',
    requireStack: [
    'C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\linkify-it\build\index.cjs.js',
    'C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mailparser\lib\mail-parser.js',
    'C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mailparser\index.js',
    'C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mbox-parser\dist\Parser.js',
    'C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mbox-parser\dist\index.js',
    'C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\collector.js',
    undefined
    ]
    }

Node.js v18.16.1
[TELEMETRY ENABLED] Anonymous Telemetry enabled. Telemetry helps Mintplex Labs Inc improve AnythingLLM.
prisma:info Starting a sqlite pool with 13 connections.
[TELEMETRY SENT] {
event: 'server_boot',
distinctId: '2a0d551c-df4a-410f-a197-fe78c56bd74f',
properties: { runtime: 'desktop' }
}
Hot loading of AnythingLLMOllama - LLM_PROVIDER is anythingllm_ollama.
[NativeEmbedder] Initialized
[CommunicationKey] RSA key pair generated for signed payloads within AnythingLLM services.
[production] AnythingLLM Standalone Backend listening on port 3001
[OllamaProcessManager] SINGLETON LOCK: Using existing OllamaProcessManager.
[OllamaProcessManager] [windows] Ollama subprocess running. Port 11434. PID 5496.
OllamaAPI offline - retrying. 1/3`

@jackfood commented on GitHub (Jun 18, 2024): Here is the log using cmd windows. Thanks for looking into the issue. `[Preferences] preference config stored at C:\Users\WindowsUser\AppData\Roaming\anythingllm-desktop\config.json Prisma schema loaded from prisma\schema.prisma Datasource "db": SQLite database "anythingllm.db" at "file:C:/Users/WindowsUser/AppData/Roaming/anythingllm-desktop/storage/anythingllm.db" Already in sync, no schema change or pending migration was found. Running generate... (Use --skip-generate to skip the generators) Error: request to https://binaries.prisma.sh/all_commits/61e140623197a131c2a6189271ffee05a7aa9a59/windows/query_engine.dll.node.gz.sha256 failed, reason: connect ETIMEDOUT 104.22.22.109:443 Prisma schema loaded from prisma\schema.prisma Error: request to https://binaries.prisma.sh/all_commits/61e140623197a131c2a6189271ffee05a7aa9a59/windows/query_engine.dll.node.gz.sha256 failed, reason: connect ETIMEDOUT 172.67.4.173:443 [OllamaProcessManager] Ollama will bind on port 11434 when booted. [Preferences] Will load window with last know bounds. node:internal/modules/cjs/loader:1087 throw err; ^ Error: Cannot find module 'uc.micro' Require stack: - C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\linkify-it\build\index.cjs.js - C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mailparser\lib\mail-parser.js - C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mailparser\index.js - C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mbox-parser\dist\Parser.js - C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mbox-parser\dist\index.js - C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\collector.js - at node:internal/modules/cjs/loader:1084:15 at Function._resolveFilename (node:electron/js2c/utility_init:2:3040) at node:internal/modules/cjs/loader:929:27 at Function._load (node:electron/js2c/asar_bundle:2:13327) at Module.require (node:internal/modules/cjs/loader:1150:19) at require (node:internal/modules/cjs/helpers:110:18) at Object.<anonymous> (C:\Users\WindowsUser\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\linkify-it\build\index.cjs.js:3:16) at Module._compile (node:internal/modules/cjs/loader:1271:14) at Object..js (node:internal/modules/cjs/loader:1326:10) at Module.load (node:internal/modules/cjs/loader:1126:32) { code: 'MODULE_NOT_FOUND', requireStack: [ 'C:\\Users\\WindowsUser\\AppData\\Local\\Programs\\anythingllm-desktop\\resources\\backend\\node_modules\\linkify-it\\build\\index.cjs.js', 'C:\\Users\\WindowsUser\\AppData\\Local\\Programs\\anythingllm-desktop\\resources\\backend\\node_modules\\mailparser\\lib\\mail-parser.js', 'C:\\Users\\WindowsUser\\AppData\\Local\\Programs\\anythingllm-desktop\\resources\\backend\\node_modules\\mailparser\\index.js', 'C:\\Users\\WindowsUser\\AppData\\Local\\Programs\\anythingllm-desktop\\resources\\backend\\node_modules\\mbox-parser\\dist\\Parser.js', 'C:\\Users\\WindowsUser\\AppData\\Local\\Programs\\anythingllm-desktop\\resources\\backend\\node_modules\\mbox-parser\\dist\\index.js', 'C:\\Users\\WindowsUser\\AppData\\Local\\Programs\\anythingllm-desktop\\resources\\backend\\collector.js', undefined ] } Node.js v18.16.1 [TELEMETRY ENABLED] Anonymous Telemetry enabled. Telemetry helps Mintplex Labs Inc improve AnythingLLM. prisma:info Starting a sqlite pool with 13 connections. [TELEMETRY SENT] { event: 'server_boot', distinctId: '2a0d551c-df4a-410f-a197-fe78c56bd74f', properties: { runtime: 'desktop' } } Hot loading of AnythingLLMOllama - LLM_PROVIDER is anythingllm_ollama. [NativeEmbedder] Initialized [CommunicationKey] RSA key pair generated for signed payloads within AnythingLLM services. [production] AnythingLLM Standalone Backend listening on port 3001 [OllamaProcessManager] SINGLETON LOCK: Using existing OllamaProcessManager. [OllamaProcessManager] [windows] Ollama subprocess running. Port 11434. PID 5496. OllamaAPI offline - retrying. 1/3`
yindo commented 2026-02-22 18:23:06 -05:00
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@timothycarambat commented on GitHub (Jun 18, 2024):

@jackfood Is the system running the app offline? I only ask as the main issue is

Error: Cannot find module 'uc.micro'

Which appears to only be a dependency for parsing mbox types files. This should obviously not block boot up and others do not seem to suffer from it. So want to see what is going on client side that could prevent that.

I strongly suspect this is some local AV software stripping the uc.micro library from the system because it does not like that "extension" even though it is a folder. Reference

If you allowlist AnythingLLM in your AV - does the problem go away?
closing for now, since it appears to be client side, but discussion can still continue

@timothycarambat commented on GitHub (Jun 18, 2024): @jackfood Is the system running the app offline? I only ask as the main issue is > Error: Cannot find module 'uc.micro' Which appears to only be a dependency for parsing `mbox` types files. This should obviously not block boot up and others do not seem to suffer from it. So want to see what is going on client side that could prevent that. I _strongly suspect_ this is some local AV software stripping the `uc.micro` library from the system because it does not like that "extension" even though it is a folder. [Reference](https://github.com/microsoft/vscode/issues/13559) If you allowlist AnythingLLM in your AV - does the problem go away? _closing for now, since it appears to be client side, but discussion can still continue_
yindo commented 2026-02-22 18:23:06 -05:00
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@jackfood commented on GitHub (Jun 23, 2024):

Thanks for your reply. I don't have control over the AV whitelist since this is a corporate laptop managed by the domain and encrypted with BitLocker. However, using the same type of laptop (but unencrypted) with the same AV, I used mklink to link AnythingLLM to D:, which resolved the upload issue. But i cannot mklink for the other desktops/laptops because most of them are encrypted.

@jackfood commented on GitHub (Jun 23, 2024): Thanks for your reply. I don't have control over the AV whitelist since this is a corporate laptop managed by the domain and encrypted with BitLocker. However, using the same type of laptop (but unencrypted) with the same AV, I used `mklink` to link AnythingLLM to D:\, which resolved the upload issue. But i cannot mklink for the other desktops/laptops because most of them are encrypted.
yindo changed title from [BUG]: document processor unavailable to [GH-ISSUE #1674] [BUG]: document processor unavailable 2026-06-05 14:38:56 -04:00
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