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[GH-ISSUE #1845] [BUG]: Contact Support link (mailto: supportemail) does not bring up email client #1202

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opened 2026-02-22 18:23:40 -05:00 by yindo · 7 comments
yindo commented 2026-02-22 18:23:40 -05:00
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Originally created by @daleferrario on GitHub (Jul 10, 2024).
Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/1845

Originally assigned to: @shatfield4 on GitHub.

How are you running AnythingLLM?

Docker (remote machine)

What happened?

From the Customization screen running as a Manager, I have entered a support mail address. When I click on the Contact Support link in the INSTANCE SETTINGS panel, it does not bring up an email client.

Are there known steps to reproduce?

No response

Originally created by @daleferrario on GitHub (Jul 10, 2024). Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/1845 Originally assigned to: @shatfield4 on GitHub. ### How are you running AnythingLLM? Docker (remote machine) ### What happened? From the Customization screen running as a Manager, I have entered a support mail address. When I click on the Contact Support link in the INSTANCE SETTINGS panel, it does not bring up an email client. ### Are there known steps to reproduce? _No response_
yindo added the needs info / can't replicate label 2026-02-22 18:23:40 -05:00
yindo closed this issue 2026-02-22 18:23:40 -05:00
yindo commented 2026-02-22 18:23:40 -05:00
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@shatfield4 commented on GitHub (Jul 10, 2024):

Unable to reproduce this bug. What email did you enter into the support email input?

@shatfield4 commented on GitHub (Jul 10, 2024): Unable to reproduce this bug. What email did you enter into the support email input?
yindo commented 2026-02-22 18:23:40 -05:00
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@daleferrario commented on GitHub (Jul 10, 2024):

I tried multiple, including my own @.***).

I am running chrome. I checked and mail.google.com is set as the protocol
handler. I also tried edge with the same behavior.

On Wed, Jul 10, 2024 at 3:23 PM Sean Hatfield @.***>
wrote:

Unable to reproduce this bug. What email did you enter into the support
email input?

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https://github.com/Mintplex-Labs/anything-llm/issues/1845#issuecomment-2221627562,
or unsubscribe
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You are receiving this because you authored the thread.Message ID:
@.***>

@daleferrario commented on GitHub (Jul 10, 2024): I tried multiple, including my own ***@***.***). I am running chrome. I checked and mail.google.com is set as the protocol handler. I also tried edge with the same behavior. On Wed, Jul 10, 2024 at 3:23 PM Sean Hatfield ***@***.***> wrote: > Unable to reproduce this bug. What email did you enter into the support > email input? > > — > Reply to this email directly, view it on GitHub > <https://github.com/Mintplex-Labs/anything-llm/issues/1845#issuecomment-2221627562>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AHFVRZVBR3YQKBRJSLDEXJLZLWX6PAVCNFSM6AAAAABKVYUJPGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEMRRGYZDONJWGI> > . > You are receiving this because you authored the thread.Message ID: > ***@***.***> >
yindo commented 2026-02-22 18:23:40 -05:00
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@timothycarambat commented on GitHub (Jul 10, 2024):

Did this functionality previously work for you?

Could be related to the use of <Link to={}/> instead of the previously used <a href=''/>

@timothycarambat commented on GitHub (Jul 10, 2024): Did this functionality previously work for you? Could be related to the use of `<Link to={}/>` instead of the previously used `<a href=''/>`
yindo commented 2026-02-22 18:23:41 -05:00
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@shatfield4 commented on GitHub (Jul 10, 2024):

Screenshot 2024-07-10 at 3 50 52 PM

If you click on the user menu at the top right and the Support option here, does that work for you to open the email client?

@shatfield4 commented on GitHub (Jul 10, 2024): ![Screenshot 2024-07-10 at 3 50 52 PM](https://github.com/Mintplex-Labs/anything-llm/assets/2336488/fb41ef3c-4ee3-4a77-86a0-49a0b0cc4429) If you click on the user menu at the top right and the `Support` option here, does that work for you to open the email client?
yindo commented 2026-02-22 18:23:41 -05:00
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@daleferrario commented on GitHub (Jul 10, 2024):

No, it does nothing as well. I can see when I mouse over that it has
"mailto: @.***". But when I click nothing happens.

On Wed, Jul 10, 2024 at 3:52 PM Sean Hatfield @.***>
wrote:

Screenshot.2024-07-10.at.3.50.52.PM.png (view on web)
https://github.com/Mintplex-Labs/anything-llm/assets/2336488/fb41ef3c-4ee3-4a77-86a0-49a0b0cc4429

If you click on the user menu at the top right and the Support option
here, does that work for you to open the email client?

—
Reply to this email directly, view it on GitHub
https://github.com/Mintplex-Labs/anything-llm/issues/1845#issuecomment-2221658415,
or unsubscribe
https://github.com/notifications/unsubscribe-auth/AHFVRZS45C7HOTVPNO7VKTDZLW3MXAVCNFSM6AAAAABKVYUJPGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEMRRGY2TQNBRGU
.
You are receiving this because you authored the thread.Message ID:
@.***>

@daleferrario commented on GitHub (Jul 10, 2024): No, it does nothing as well. I can see when I mouse over that it has "mailto: ***@***.***". But when I click nothing happens. On Wed, Jul 10, 2024 at 3:52 PM Sean Hatfield ***@***.***> wrote: > Screenshot.2024-07-10.at.3.50.52.PM.png (view on web) > <https://github.com/Mintplex-Labs/anything-llm/assets/2336488/fb41ef3c-4ee3-4a77-86a0-49a0b0cc4429> > > If you click on the user menu at the top right and the Support option > here, does that work for you to open the email client? > > — > Reply to this email directly, view it on GitHub > <https://github.com/Mintplex-Labs/anything-llm/issues/1845#issuecomment-2221658415>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AHFVRZS45C7HOTVPNO7VKTDZLW3MXAVCNFSM6AAAAABKVYUJPGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEMRRGY2TQNBRGU> > . > You are receiving this because you authored the thread.Message ID: > ***@***.***> >
yindo commented 2026-02-22 18:23:41 -05:00
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@timothycarambat commented on GitHub (Jul 10, 2024):

Then this is certainly a configuration issue since even anchor tags are not working. Is your instance being accessed on an ip address over HTTP and not on localhost or HTTPS? Browser security or handlers can sometimes block things like this from occurring when on HTTP connections since its insecure

@timothycarambat commented on GitHub (Jul 10, 2024): Then this is certainly a configuration issue since even anchor tags are not working. Is your instance being accessed on an _ip address over HTTP_ and not on `localhost` or `HTTPS`? Browser security or handlers can sometimes block things like this from occurring when on HTTP connections since its insecure
yindo commented 2026-02-22 18:23:41 -05:00
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@daleferrario commented on GitHub (Jul 10, 2024):

Ok thanks I will look into it.Sent from my iPhoneOn Jul 10, 2024, at 4:08 PM, Timothy Carambat @.***> wrote:
Then this is certainly a configuration issue since even anchor tags are not working. Is your instance being accessed on an ip address over HTTP and not on localhost or HTTPS? Browser security or handlers can sometimes block things like this from occurring when on HTTP connections since its insecure

—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you authored the thread.Message ID: @.***>

@daleferrario commented on GitHub (Jul 10, 2024): Ok thanks I will look into it.Sent from my iPhoneOn Jul 10, 2024, at 4:08 PM, Timothy Carambat ***@***.***> wrote: Then this is certainly a configuration issue since even anchor tags are not working. Is your instance being accessed on an ip address over HTTP and not on localhost or HTTPS? Browser security or handlers can sometimes block things like this from occurring when on HTTP connections since its insecure —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you authored the thread.Message ID: ***@***.***>
yindo changed title from [BUG]: Contact Support link (mailto: supportemail) does not bring up email client to [GH-ISSUE #1845] [BUG]: Contact Support link (mailto: supportemail) does not bring up email client 2026-06-05 14:39:29 -04:00
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Reference: Mintplex-Labs/anything-llm#1202
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