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[GH-ISSUE #3154] [BUG]: Failing to install on windows #2025

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opened 2026-02-22 18:27:48 -05:00 by yindo · 7 comments
yindo commented 2026-02-22 18:27:48 -05:00
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Originally created by @purplelightning9 on GitHub (Feb 8, 2025).
Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/3154

How are you running AnythingLLM?

AnythingLLM desktop app

What happened?

During installation (progress bar approximately 80-90% complete), I get the following error box:
Error: Failed to download the local LLM libraries (Error: resolving hostname)
Please visit https://docs.anythingllm.com/installation-desktop/windows for more help.
The built-in localLLM provider will not function until this is fixed, but all others are OK to use.

After pressing Ok, the install finishes and I'm able to run it with no apparent issues, until I upload a document to the
workspace. When i enter a query based on the document I uploaded earlier (after moving it to workspace in settings) I get
a "failed to fetch" error, which I assume is related to the files which were unable to be downloaded during the initial setup.

My internet connection is fine and I'm using it with no problems.

Are there known steps to reproduce?

Install AnythingLLM on Windows 10 64 bit computer.

Originally created by @purplelightning9 on GitHub (Feb 8, 2025). Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/3154 ### How are you running AnythingLLM? AnythingLLM desktop app ### What happened? During installation (progress bar approximately 80-90% complete), I get the following error box: Error: Failed to download the local LLM libraries (Error: resolving hostname) Please visit https://docs.anythingllm.com/installation-desktop/windows for more help. The built-in localLLM provider will not function until this is fixed, but all others are OK to use. After pressing Ok, the install finishes and I'm able to run it with no apparent issues, until I upload a document to the workspace. When i enter a query based on the document I uploaded earlier (after moving it to workspace in settings) I get a "failed to fetch" error, which I assume is related to the files which were unable to be downloaded during the initial setup. My internet connection is fine and I'm using it with no problems. ### Are there known steps to reproduce? Install AnythingLLM on Windows 10 64 bit computer.
yindo added the possible bug label 2026-02-22 18:27:48 -05:00
yindo closed this issue 2026-02-22 18:27:48 -05:00
yindo commented 2026-02-22 18:27:48 -05:00
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@purplelightning9 commented on GitHub (Feb 8, 2025):

I added a screenshot.

Image

@purplelightning9 commented on GitHub (Feb 8, 2025): I added a screenshot. ![Image](https://github.com/user-attachments/assets/95003876-08f8-45c2-9665-8c5afa896283)
yindo commented 2026-02-22 18:27:48 -05:00
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@timothycarambat commented on GitHub (Feb 8, 2025):

This is due to rate limiting on our CDN, we just raised it. It was aggressively low this week due to a DDOS event.

@timothycarambat commented on GitHub (Feb 8, 2025): This is due to rate limiting on our CDN, we just raised it. It was aggressively low this week due to a DDOS event.
yindo commented 2026-02-22 18:27:48 -05:00
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@rene3001 commented on GitHub (Feb 12, 2025):

i got same by today. hope the DDOS will stop soon.

@rene3001 commented on GitHub (Feb 12, 2025): i got same by today. hope the DDOS will stop soon.
yindo commented 2026-02-22 18:27:49 -05:00
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@zheguzai commented on GitHub (Feb 12, 2025):

so, how to resove this problem?

@zheguzai commented on GitHub (Feb 12, 2025): so, how to resove this problem?
yindo commented 2026-02-22 18:27:49 -05:00
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@rene3001 commented on GitHub (Feb 14, 2025):

Image

The installation still failing and I can ping to the Huggingface and also using the VPN with U.S IP address.

@rene3001 commented on GitHub (Feb 14, 2025): ![Image](https://github.com/user-attachments/assets/eb363714-a10e-4313-97c8-9d2a18acae6c) The installation still failing and I can ping to the Huggingface and also using the VPN with U.S IP address.
yindo commented 2026-02-22 18:27:49 -05:00
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@timothycarambat commented on GitHub (Feb 14, 2025):

https://docs.anythingllm.com/installation-desktop/manual-install

Those files do not come from HF, they come from our CDN - which if the DNS does not resolve is something client side

@timothycarambat commented on GitHub (Feb 14, 2025): https://docs.anythingllm.com/installation-desktop/manual-install Those files do not come from HF, they come from our CDN - which if the DNS does not resolve is something client side
yindo commented 2026-02-22 18:27:49 -05:00
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@rene3001 commented on GitHub (Feb 14, 2025):

https://docs.anythingllm.com/installation-desktop/manual-install

Those files do not come from HF, they come from our CDN - which if the DNS does not resolve is something client side

Thanks, will check the DNS on CDN and download/extract the package if still won't work.

@rene3001 commented on GitHub (Feb 14, 2025): > https://docs.anythingllm.com/installation-desktop/manual-install > > Those files do not come from HF, they come from our CDN - which if the DNS does not resolve is something client side Thanks, will check the DNS on CDN and download/extract the package if still won't work.
yindo changed title from [BUG]: Failing to install on windows to [GH-ISSUE #3154] [BUG]: Failing to install on windows 2026-06-05 14:44:05 -04:00
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Reference: Mintplex-Labs/anything-llm#2025
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