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[GH-ISSUE #3401] [BUG]: There was an error during the installation on a Mac with the version 10.15.7 #2196

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opened 2026-02-22 18:28:34 -05:00 by yindo · 2 comments
yindo commented 2026-02-22 18:28:34 -05:00
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Originally created by @wz71014q on GitHub (Mar 5, 2025).
Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/3401

How are you running AnythingLLM?

AnythingLLM desktop app

What happened?

I downloaded the desktop version of the APP and successfully installed it. When I open it, the APP crashed and quit. After a while, an error message popped up.

Are there known steps to reproduce?

some info：

Process: AnythingLLM [17358]
Path: /Applications/AnythingLLM.app/Contents/MacOS/AnythingLLM
Identifier: com.anythingllm
Version: 1.7.4 (1.7.4)
Code Type: X86-64 (Native)
Responsible: AnythingLLM [17358]

OS Version: Mac OS X 10.15.7 (19H2026)
Report Version: 12

Time Awake Since Boot: 17000 seconds
Time Since Wake: 1300 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [17358]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

Logical CPU: 4
Error Code: 0x00000000
Trap Number: 13

VM Region Summary:
ReadOnly portion of Libraries: Total=925.9M resident=0K(0%) swapped_out_or_unallocated=925.9M(100%)
Writable regions: Total=210.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=210.5M(100%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
Dispatch continuations 16.0M 1
IOKit 15.5M 2
Kernel Alloc Once 8K 1
MALLOC 76.1M 48
MALLOC guard page 16K 4
Memory Tag 253 32.0G 2
Memory Tag 255 1.1T 195
STACK GUARD 56.1M 16
Stack 90.1M 16
VM_ALLOCATE 116K 4
__DATA 66.6M 515
__DATA_CONST 570K 20
__FONT_DATA 4K 1
__LINKEDIT 393.0M 16
__OBJC_RO 32.3M 1
__OBJC_RW 1908K 2
__TEXT 532.9M 499
__UNICODE 564K 1
mapped file 50.0M 8
shared memory 640K 15
=========== ======= =======
TOTAL 1.1T 1368

Model: MacBookPro11,4, BootROM 430.140.3.0.0, 4 processors, Quad-Core Intel Core i7, 2.2 GHz, 16 GB, SMC 2.29f24

Originally created by @wz71014q on GitHub (Mar 5, 2025). Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/3401 ### How are you running AnythingLLM? AnythingLLM desktop app ### What happened? I downloaded the desktop version of the APP and successfully installed it. When I open it, the APP crashed and quit. After a while, an error message popped up. ### Are there known steps to reproduce? some info： Process: AnythingLLM [17358] Path: /Applications/AnythingLLM.app/Contents/MacOS/AnythingLLM Identifier: com.anythingllm Version: 1.7.4 (1.7.4) Code Type: X86-64 (Native) Responsible: AnythingLLM [17358] OS Version: Mac OS X 10.15.7 (19H2026) Report Version: 12 Time Awake Since Boot: 17000 seconds Time Since Wake: 1300 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: EXC_I386_GPFLT Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [17358] Thread 0 Crashed:: Dispatch queue: com.apple.main-thread Logical CPU: 4 Error Code: 0x00000000 Trap Number: 13 VM Region Summary: ReadOnly portion of Libraries: Total=925.9M resident=0K(0%) swapped_out_or_unallocated=925.9M(100%) Writable regions: Total=210.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=210.5M(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Activity Tracing 256K 1 Dispatch continuations 16.0M 1 IOKit 15.5M 2 Kernel Alloc Once 8K 1 MALLOC 76.1M 48 MALLOC guard page 16K 4 Memory Tag 253 32.0G 2 Memory Tag 255 1.1T 195 STACK GUARD 56.1M 16 Stack 90.1M 16 VM_ALLOCATE 116K 4 __DATA 66.6M 515 __DATA_CONST 570K 20 __FONT_DATA 4K 1 __LINKEDIT 393.0M 16 __OBJC_RO 32.3M 1 __OBJC_RW 1908K 2 __TEXT 532.9M 499 __UNICODE 564K 1 mapped file 50.0M 8 shared memory 640K 15 =========== ======= ======= TOTAL 1.1T 1368 Model: MacBookPro11,4, BootROM 430.140.3.0.0, 4 processors, Quad-Core Intel Core i7, 2.2 GHz, 16 GB, SMC 2.29f24
yindo added the possible bug label 2026-02-22 18:28:34 -05:00
yindo closed this issue 2026-02-22 18:28:34 -05:00
yindo commented 2026-02-22 18:28:34 -05:00
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@wz71014q commented on GitHub (Mar 5, 2025):

I guess that there is an incompatibility with the system.

@wz71014q commented on GitHub (Mar 5, 2025): I guess that there is an incompatibility with the system.
yindo commented 2026-02-22 18:28:34 -05:00
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@timothycarambat commented on GitHub (Mar 5, 2025):

We do not support Mac OS 10.15.7 - that is so old. At a minimum, we are targeting 12

@timothycarambat commented on GitHub (Mar 5, 2025): We do not support Mac OS 10.15.7 - that is so old. At a minimum, we are targeting 12
yindo changed title from [BUG]: There was an error during the installation on a Mac with the version 10.15.7 to [GH-ISSUE #3401] [BUG]: There was an error during the installation on a Mac with the version 10.15.7 2026-06-05 14:45:06 -04:00
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Reference: Mintplex-Labs/anything-llm#2196
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