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[GH-ISSUE #795] [BUG]: Installation on windows fails #463

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opened 2026-02-22 18:19:37 -05:00 by yindo · 7 comments
yindo commented 2026-02-22 18:19:37 -05:00
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Originally created by @pdoorr on GitHub (Feb 25, 2024).
Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/795

How are you running AnythingLLM?

AnythingLLM desktop app

What happened?

Installation doesn't complete succesfully here's the error I get:
error

Are there known steps to reproduce?

Simply start the desktop installation on windows

Originally created by @pdoorr on GitHub (Feb 25, 2024). Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/795 ### How are you running AnythingLLM? AnythingLLM desktop app ### What happened? Installation doesn't complete succesfully here's the error I get: <img width="459" alt="error" src="https://github.com/Mintplex-Labs/anything-llm/assets/3625651/4b9b013d-378a-44a4-a45a-7b70923b470a"> ### Are there known steps to reproduce? Simply start the desktop installation on windows
yindo added the possible bug label 2026-02-22 18:19:37 -05:00
yindo closed this issue 2026-02-22 18:19:38 -05:00
yindo commented 2026-02-22 18:19:38 -05:00
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@timothycarambat commented on GitHub (Feb 25, 2024):

related https://github.com/Mintplex-Labs/anything-llm/issues/752

@timothycarambat commented on GitHub (Feb 25, 2024): related https://github.com/Mintplex-Labs/anything-llm/issues/752
yindo commented 2026-02-22 18:19:38 -05:00
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@pdoorr commented on GitHub (Feb 25, 2024):

related #752

Mmmmhhh, but in my case the installation starts then fails in the middle...

@pdoorr commented on GitHub (Feb 25, 2024): > related #752 Mmmmhhh, but in my case the installation starts then fails in the middle...
yindo commented 2026-02-22 18:19:38 -05:00
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@dmont55 commented on GitHub (Mar 9, 2024):

Just following up on the emails with Timothy on this issue. This is the same problem I am having. The installer never comes back with the completed splash screen, but it does spawn 3 background AnythingLLM processes that are all pointing to the same AnythingLLM file located in C:\Users...\AppData\Local\Programs\anythingllm-desktop directory. They are consuming memory resources but no CPU or network. So, am wondering if there is a way to run the installer in a verbose manner so I/we can see where things stop.

@dmont55 commented on GitHub (Mar 9, 2024): Just following up on the emails with Timothy on this issue. This is the same problem I am having. The installer never comes back with the completed splash screen, but it does spawn 3 background AnythingLLM processes that are all pointing to the same AnythingLLM file located in C:\Users\...\AppData\Local\Programs\anythingllm-desktop directory. They are consuming memory resources but no CPU or network. So, am wondering if there is a way to run the installer in a verbose manner so I/we can see where things stop.
yindo commented 2026-02-22 18:19:38 -05:00
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@timothycarambat commented on GitHub (Mar 11, 2024):

To start the app in "debug" is just executing the app from powershell. C:\Users\<usr>\AppData\Local\Program\anythingllm-desktop\anythingllm-desktop.exe

Running that should start the app as normal, but then print all the logs to the terminal window. I am very curious why this happens to a subset of people and being windows, but gut feeling is its permissions/folder related.

@timothycarambat commented on GitHub (Mar 11, 2024): To start the app in "debug" is just executing the app from powershell. `C:\Users\<usr>\AppData\Local\Program\anythingllm-desktop\anythingllm-desktop.exe` Running that should start the app as normal, but then print all the logs to the terminal window. I am very curious why this happens to a subset of people and being windows, but gut feeling is its permissions/folder related.
yindo commented 2026-02-22 18:19:38 -05:00
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@dmont55 commented on GitHub (Mar 13, 2024):

Hi Timothy,

Good news (at least for now): It is working! The final change that I made was to turn off my VPN, and it worked. I tried adding the AnythingLLM.exe and the LMStudio.exe to the bypass list, and so far so good...

So, thank you, Timothy, for the quick responses! Am looking forward to more features and data connectors...

@dmont55 commented on GitHub (Mar 13, 2024): Hi Timothy, Good news (at least for now): It is working! The final change that I made was to turn off my VPN, and it worked. I tried adding the AnythingLLM.exe and the LMStudio.exe to the bypass list, and so far so good... So, thank you, Timothy, for the quick responses! Am looking forward to more features and data connectors...
yindo commented 2026-02-22 18:19:38 -05:00
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@timothycarambat commented on GitHub (Mar 13, 2024):

When you turned off your VPN the app booted correctly? 🤔 That is a weird behavior ill just have to note because we dont do any pre-run install or pulling of anything when booting so I wonder why it got blocked?

@timothycarambat commented on GitHub (Mar 13, 2024): When you turned off your VPN the app booted correctly? 🤔 That is a weird behavior ill just have to note because we dont do any pre-run install or pulling of anything when booting so I wonder why it got blocked?
yindo commented 2026-02-22 18:19:39 -05:00
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@dmont55 commented on GitHub (Mar 13, 2024):

Hi Timothy,

Yes, that seems to have been the secret sauce, but in all candor, all I can
say is that that was the last thing I tried. I also changed the permissions
on the AppData directory and made allowances on my virus scanner for it,
too (I must really want this app! lol.), and I have yet to have the time to
do any re-config/testing. Earlier today, I had an issue restarting the
connection to the LMstudio server, but I don't think that's your issue. It
is all up and running now.

You know, what really threw me away was how the installation process didn't
follow the progression on the site. The installer would run and then
promptly go away. I expected to see a panel indicating the installation had
finished, but that never showed up. So, when I couldn't get the app to
launch a foreground process, I just figured the whole installation was
hosed. My one suggestion is to have an option to see what's going on behind
the scenes with the installer (verbose mode option?) That way the user has
some idea of what's going on. On this point, because I think it's important
in that it clears the VPN issues from being involved from any installer
deviations, I did the update, and it ran the same way, but it seemed to
work, and I am up on the 1.2.1 rev.

That's been my experience so far, and I have been able to load docs and
URLs and embed them (I guess that means that memgpt would be superfluous?).
If there's anything I can do to help, please let me know. I'm not a
programmer, but I have many years of UNIX SysAdmin and DBA experience (ret.)

Til later,

Dave

On Wed, Mar 13, 2024 at 12:13 PM Timothy Carambat @.***>
wrote:

When you turned off your VPN the app booted correctly? 🤔 That is a weird
behavior ill just have to note because we dont do any pre-run install or
pulling of anything when booting so I wonder why it got blocked?

—
Reply to this email directly, view it on GitHub
https://github.com/Mintplex-Labs/anything-llm/issues/795#issuecomment-1994830237,
or unsubscribe
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You are receiving this because you commented.Message ID:
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--
David Montanez

@dmont55 commented on GitHub (Mar 13, 2024): Hi Timothy, Yes, that seems to have been the secret sauce, but in all candor, all I can say is that that was the last thing I tried. I also changed the permissions on the AppData directory and made allowances on my virus scanner for it, too (I must really want this app! lol.), and I have yet to have the time to do any re-config/testing. Earlier today, I had an issue restarting the connection to the LMstudio server, but I don't think that's your issue. It is all up and running now. You know, what really threw me away was how the installation process didn't follow the progression on the site. The installer would run and then promptly go away. I expected to see a panel indicating the installation had finished, but that never showed up. So, when I couldn't get the app to launch a foreground process, I just figured the whole installation was hosed. My one suggestion is to have an option to see what's going on behind the scenes with the installer (verbose mode option?) That way the user has some idea of what's going on. On this point, because I think it's important in that it clears the VPN issues from being involved from any installer deviations, I did the update, and it ran the same way, but it seemed to work, and I am up on the 1.2.1 rev. That's been my experience so far, and I have been able to load docs and URLs and embed them (I guess that means that memgpt would be superfluous?). If there's anything I can do to help, please let me know. I'm not a programmer, but I have many years of UNIX SysAdmin and DBA experience (ret.) Til later, Dave On Wed, Mar 13, 2024 at 12:13 PM Timothy Carambat ***@***.***> wrote: > When you turned off your VPN the app booted correctly? 🤔 That is a weird > behavior ill just have to note because we dont do any pre-run install or > pulling of anything when booting so I wonder why it got blocked? > > — > Reply to this email directly, view it on GitHub > <https://github.com/Mintplex-Labs/anything-llm/issues/795#issuecomment-1994830237>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/A7BWMH6GWU6GJXWZXIDMGILYYB3JJAVCNFSM6AAAAABDY7V7K2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOJUHAZTAMRTG4> > . > You are receiving this because you commented.Message ID: > ***@***.***> > -- David Montanez
yindo changed title from [BUG]: Installation on windows fails to [GH-ISSUE #795] [BUG]: Installation on windows fails 2026-06-05 14:35:26 -04:00
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Reference: Mintplex-Labs/anything-llm#463
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