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[GH-ISSUE #5249] [BUG]: model download stuck #4987

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opened 2026-06-05 14:51:19 -04:00 by yindo · 6 comments
yindo commented 2026-06-05 14:51:19 -04:00
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Originally created by @PickleRiiiick on GitHub (Mar 22, 2026).
Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/5249

How are you running AnythingLLM?

AnythingLLM desktop app

What happened?

The desktop app won't download any model although there is more than enough space on the hard disk. The downloading symbol at the top right corner displays a downloading process that never ends.
This happens on a macos tahoe 26.3.

Are there known steps to reproduce?

No response

Originally created by @PickleRiiiick on GitHub (Mar 22, 2026). Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/5249 ### How are you running AnythingLLM? AnythingLLM desktop app ### What happened? The desktop app won't download any model although there is more than enough space on the hard disk. The downloading symbol at the top right corner displays a downloading process that never ends. This happens on a macos tahoe 26.3. ### Are there known steps to reproduce? _No response_
yindo added the possible bug label 2026-06-05 14:51:19 -04:00
yindo closed this issue 2026-06-05 14:51:19 -04:00
yindo commented 2026-06-05 14:51:19 -04:00
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@bulrush15 commented on GitHub (Mar 22, 2026):

I've had the same problem with this as well with ALLM. I'm on Windows 11.

This may be an issue with the website you are downloading the LLM from. Try again a few hours later and see if it works then. The website may be overloaded or may be undergoing maintenance during night hours for its local time.

Is MacOS Tahoe 26.3 the latest OS? I think this is the version where we had problems with this crashing one of our apps. It crashed the same app on all Macs that upgraded to v26.3. The app starts then crashes every time. You can also go back to MacOS 26.2.

<!-- gh-comment-id:4106130883 --> @bulrush15 commented on GitHub (Mar 22, 2026): I've had the same problem with this as well with ALLM. I'm on Windows 11. This may be an issue with the website you are downloading the LLM from. Try again a few hours later and see if it works then. The website may be overloaded or may be undergoing maintenance during night hours *for its local time.* Is MacOS Tahoe 26.3 the latest OS? I think this is the version where we had problems with this crashing one of our apps. It crashed the same app on all Macs that upgraded to v26.3. The app starts then crashes every time. You can also go back to MacOS 26.2.
yindo commented 2026-06-05 14:51:19 -04:00
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@PickleRiiiick commented on GitHub (Mar 22, 2026):

The app doesn't crash. It just doesn't download any model. I tried different providers and none of them is downloaded. I checked both locations:
‘/Library/Application Support/anythingllm-desktop/blob_storage' and
‘/Library/Application Support/anythingllm-desktop/storage/models'
There is no file created.

<!-- gh-comment-id:4106780947 --> @PickleRiiiick commented on GitHub (Mar 22, 2026): The app doesn't crash. It just doesn't download any model. I tried different providers and none of them is downloaded. I checked both locations: ‘<user>/Library/Application Support/anythingllm-desktop/blob_storage' and ‘<user>/Library/Application Support/anythingllm-desktop/storage/models' There is no file created.
yindo commented 2026-06-05 14:51:20 -04:00
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@timothycarambat commented on GitHub (Mar 23, 2026):

This may be an issue with the website you are downloading the LLM from. Try again a few hours later and see if it works then. The website may be overloaded or may be undergoing maintenance during night hours for its local time.

Your internet connection or locale is likely blocked by Ollama (which is where the model comes from). There is nothing we can address to resolve that as we do not mirror every model :/

<!-- gh-comment-id:4111964965 --> @timothycarambat commented on GitHub (Mar 23, 2026): > This may be an issue with the website you are downloading the LLM from. Try again a few hours later and see if it works then. The website may be overloaded or may be undergoing maintenance during night hours for its local time. Your internet connection or locale is likely blocked by Ollama (which is where the model comes from). There is nothing we can address to resolve that as we do not mirror every model :/
yindo commented 2026-06-05 14:51:20 -04:00
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@PickleRiiiick commented on GitHub (Mar 23, 2026):

Your internet connection or locale is likely blocked by Ollama (which is where the model comes from). There is nothing we can address to resolve that as we do not mirror every model :/

huh? But I can download models using the ollama app without any problems.

<!-- gh-comment-id:4112789381 --> @PickleRiiiick commented on GitHub (Mar 23, 2026): > Your internet connection or locale is likely blocked by Ollama (which is where the model comes from). There is nothing we can address to resolve that as we do not mirror every model :/ huh? But I can download models using the ollama app without any problems.
yindo commented 2026-06-05 14:51:20 -04:00
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@bulrush15 commented on GitHub (Mar 25, 2026):

@timothycarambat Can a website block the ALLM app itself, like if lots of peoples' ALLM is using too much bandwidth to download models? Hmmm.

ALLM should handle blocking in a better way if possible and tell the user they have been blocked by the website where they are trying to get the model from.

<!-- gh-comment-id:4125744707 --> @bulrush15 commented on GitHub (Mar 25, 2026): @timothycarambat Can a website block the ALLM app itself, like if lots of peoples' ALLM is using too much bandwidth to download models? Hmmm. ALLM should handle blocking in a better way if possible and tell the user they have been blocked by the website where they are trying to get the model from.
yindo commented 2026-06-05 14:51:20 -04:00
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@hrxfab commented on GitHub (Apr 4, 2026):

Your internet connection or locale is likely blocked by Ollama (which is where the model comes from). There is nothing we can address to resolve that as we do not mirror every model :/

huh? But I can download models using the ollama app without any problems.

I do have the exact same problem.

<!-- gh-comment-id:4187606232 --> @hrxfab commented on GitHub (Apr 4, 2026): > > Your internet connection or locale is likely blocked by Ollama (which is where the model comes from). There is nothing we can address to resolve that as we do not mirror every model :/ > > huh? But I can download models using the ollama app without any problems. I do have the exact same problem.
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Reference: Mintplex-Labs/anything-llm#4987
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