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[GH-ISSUE #1396] [BUG]: Document Processor Unavailable #891

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opened 2026-02-22 18:22:02 -05:00 by yindo · 3 comments
yindo commented 2026-02-22 18:22:02 -05:00
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Originally created by @lpapm on GitHub (May 14, 2024).
Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/1396

How are you running AnythingLLM?

AnythingLLM desktop app

What happened?

I have installed the desktop app on windows 11. However, I can not upload files as it says "Document Processor Unavailable". I have checked and there seems to be no other app locking the port 8888 (i saw this issue in another case). This is the log that I get:
[Preferences] preference config stored at C:\Users\pmarcial\AppData\Roaming\anythingllm-desktop\config.json
Prisma schema loaded from prisma\schema.prisma
Datasource "db": SQLite database "anythingllm.db" at "file:C:/Users/pmarcial/AppData/Roaming/anythingllm-desktop/storage/anythingllm.db"

Already in sync, no schema change or pending migration was found.

Running generate... (Use --skip-generate to skip the generators)
Error: request to https://binaries.prisma.sh/all_commits/61e140623197a131c2a6189271ffee05a7aa9a59/windows/query_engine.dll.node.gz.sha256 failed, reason: unable to get local issuer certificate
Prisma schema loaded from prisma\schema.prisma
Error: request to https://binaries.prisma.sh/all_commits/61e140623197a131c2a6189271ffee05a7aa9a59/windows/query_engine.dll.node.sha256 failed, reason: unable to get local issuer certificate
[OllamaProcessManager] Ollama will bind on port 11434 when booted.
[Preferences] Will load window with last know bounds.
node:internal/modules/cjs/loader:1087
throw err;
^

Error: Cannot find module 'uc.micro'
Require stack:

  • C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\linkify-it\build\index.cjs.js
  • C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mailparser\lib\mail-parser.js
  • C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mailparser\index.js
  • C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mbox-parser\dist\Parser.js
  • C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mbox-parser\dist\index.js
  • C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\collector.js
  • at node:internal/modules/cjs/loader:1084:15
    at Function._resolveFilename (node:electron/js2c/utility_init:2:3040)
    at node:internal/modules/cjs/loader:929:27
    at Function._load (node:electron/js2c/asar_bundle:2:13327)
    at Module.require (node:internal/modules/cjs/loader:1150:19)
    at require (node:internal/modules/cjs/helpers:110:18)
    at Object. (C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\linkify-it\build\index.cjs.js:3:16)
    at Module._compile (node:internal/modules/cjs/loader:1271:14)
    at Object..js (node:internal/modules/cjs/loader:1326:10)
    at Module.load (node:internal/modules/cjs/loader:1126:32) {
    code: 'MODULE_NOT_FOUND',
    requireStack: [
    'C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\linkify-it\build\index.cjs.js',
    'C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mailparser\lib\mail-parser.js',
    'C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mailparser\index.js',
    'C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mbox-parser\dist\Parser.js',
    'C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mbox-parser\dist\index.js',
    'C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\collector.js',
    undefined
    ]
    }

Node.js v18.16.1
[TELEMETRY ENABLED] Anonymous Telemetry enabled. Telemetry helps Mintplex Labs Inc improve AnythingLLM.
prisma:info Starting a sqlite pool with 13 connections.
[TELEMETRY SENT] {
event: 'server_boot',
distinctId: '7db27ce0-ff71-4c25-aa82-62f048e8d0f7',
properties: { runtime: 'desktop' }
}
Hot loading of AnythingLLMOllama - LLM_PROVIDER is anythingllm_ollama.
[NativeEmbedder] Initialized
[CommunicationKey] RSA key pair generated for signed payloads within AnythingLLM services.
[production] AnythingLLM Standalone Backend listening on port 3001
[OllamaProcessManager] SINGLETON LOCK: Using existing OllamaProcessManager.
[OllamaProcessManager] [windows] Ollama subprocess running. Port 11434. PID 20328.
OllamaAPI offline - retrying. 1/3

Are there known steps to reproduce?

No response

Originally created by @lpapm on GitHub (May 14, 2024). Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/1396 ### How are you running AnythingLLM? AnythingLLM desktop app ### What happened? I have installed the desktop app on windows 11. However, I can not upload files as it says "Document Processor Unavailable". I have checked and there seems to be no other app locking the port 8888 (i saw this issue in another case). This is the log that I get: [Preferences] preference config stored at C:\Users\pmarcial\AppData\Roaming\anythingllm-desktop\config.json Prisma schema loaded from prisma\schema.prisma Datasource "db": SQLite database "anythingllm.db" at "file:C:/Users/pmarcial/AppData/Roaming/anythingllm-desktop/storage/anythingllm.db" Already in sync, no schema change or pending migration was found. Running generate... (Use --skip-generate to skip the generators) Error: request to https://binaries.prisma.sh/all_commits/61e140623197a131c2a6189271ffee05a7aa9a59/windows/query_engine.dll.node.gz.sha256 failed, reason: unable to get local issuer certificate Prisma schema loaded from prisma\schema.prisma Error: request to https://binaries.prisma.sh/all_commits/61e140623197a131c2a6189271ffee05a7aa9a59/windows/query_engine.dll.node.sha256 failed, reason: unable to get local issuer certificate [OllamaProcessManager] Ollama will bind on port 11434 when booted. [Preferences] Will load window with last know bounds. node:internal/modules/cjs/loader:1087 throw err; ^ Error: Cannot find module 'uc.micro' Require stack: - C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\linkify-it\build\index.cjs.js - C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mailparser\lib\mail-parser.js - C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mailparser\index.js - C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mbox-parser\dist\Parser.js - C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\mbox-parser\dist\index.js - C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\collector.js - at node:internal/modules/cjs/loader:1084:15 at Function._resolveFilename (node:electron/js2c/utility_init:2:3040) at node:internal/modules/cjs/loader:929:27 at Function._load (node:electron/js2c/asar_bundle:2:13327) at Module.require (node:internal/modules/cjs/loader:1150:19) at require (node:internal/modules/cjs/helpers:110:18) at Object.<anonymous> (C:\Users\pmarcial\AppData\Local\Programs\anythingllm-desktop\resources\backend\node_modules\linkify-it\build\index.cjs.js:3:16) at Module._compile (node:internal/modules/cjs/loader:1271:14) at Object..js (node:internal/modules/cjs/loader:1326:10) at Module.load (node:internal/modules/cjs/loader:1126:32) { code: 'MODULE_NOT_FOUND', requireStack: [ 'C:\\Users\\pmarcial\\AppData\\Local\\Programs\\anythingllm-desktop\\resources\\backend\\node_modules\\linkify-it\\build\\index.cjs.js', 'C:\\Users\\pmarcial\\AppData\\Local\\Programs\\anythingllm-desktop\\resources\\backend\\node_modules\\mailparser\\lib\\mail-parser.js', 'C:\\Users\\pmarcial\\AppData\\Local\\Programs\\anythingllm-desktop\\resources\\backend\\node_modules\\mailparser\\index.js', 'C:\\Users\\pmarcial\\AppData\\Local\\Programs\\anythingllm-desktop\\resources\\backend\\node_modules\\mbox-parser\\dist\\Parser.js', 'C:\\Users\\pmarcial\\AppData\\Local\\Programs\\anythingllm-desktop\\resources\\backend\\node_modules\\mbox-parser\\dist\\index.js', 'C:\\Users\\pmarcial\\AppData\\Local\\Programs\\anythingllm-desktop\\resources\\backend\\collector.js', undefined ] } Node.js v18.16.1 [TELEMETRY ENABLED] Anonymous Telemetry enabled. Telemetry helps Mintplex Labs Inc improve AnythingLLM. prisma:info Starting a sqlite pool with 13 connections. [TELEMETRY SENT] { event: 'server_boot', distinctId: '7db27ce0-ff71-4c25-aa82-62f048e8d0f7', properties: { runtime: 'desktop' } } Hot loading of AnythingLLMOllama - LLM_PROVIDER is anythingllm_ollama. [NativeEmbedder] Initialized [CommunicationKey] RSA key pair generated for signed payloads within AnythingLLM services. [production] AnythingLLM Standalone Backend listening on port 3001 [OllamaProcessManager] SINGLETON LOCK: Using existing OllamaProcessManager. [OllamaProcessManager] [windows] Ollama subprocess running. Port 11434. PID 20328. OllamaAPI offline - retrying. 1/3 ### Are there known steps to reproduce? _No response_
yindo added the needs info / can't replicateDesktopOS: Windows labels 2026-02-22 18:22:02 -05:00
yindo closed this issue 2026-02-22 18:22:02 -05:00
yindo commented 2026-02-22 18:22:02 -05:00
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@timothycarambat commented on GitHub (May 14, 2024):

Does your Windows machine have internet access? Nobody else has these issues on windows so I'm thinking this must be environment-related to some degree. Considering that the prisma binaries also fail, I'm thinking its related to why uc.micro also is not resolving

@timothycarambat commented on GitHub (May 14, 2024): Does your Windows machine have internet access? Nobody else has these issues on windows so I'm thinking this must be environment-related to some degree. Considering that the prisma binaries also fail, I'm thinking its related to why uc.micro also is not resolving
yindo commented 2026-02-22 18:22:02 -05:00
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@lpapm commented on GitHub (May 15, 2024):

Thanks Timothy for your reply. Windows has access to internet but I'am thinking that security system installed by my company must be blocking the access of the app to internet :(
I am going to install the app in a different computer without the company's security system.

@lpapm commented on GitHub (May 15, 2024): Thanks Timothy for your reply. Windows has access to internet but I'am thinking that security system installed by my company must be blocking the access of the app to internet :( I am going to install the app in a different computer without the company's security system.
yindo commented 2026-02-22 18:22:02 -05:00
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@timothycarambat commented on GitHub (May 15, 2024):

This has occurred before and it was due to some obscure anti-virus on the machine, when installed on a "normal" consumer device without crazy corporate controls it worked fine! Continue to comment if you keep running into issues on a more consumer-level machine

@timothycarambat commented on GitHub (May 15, 2024): This has occurred before and it was due to some obscure anti-virus on the machine, when installed on a "normal" consumer device without crazy corporate controls it worked fine! Continue to comment if you keep running into issues on a more consumer-level machine
yindo changed title from [BUG]: Document Processor Unavailable to [GH-ISSUE #1396] [BUG]: Document Processor Unavailable 2026-06-05 14:37:46 -04:00
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Reference: Mintplex-Labs/anything-llm#891
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