Guide_3DS/docs/no_NO/troubleshooting-soundhax.md

# Troubleshooting (Soundhax)

This page offers troubleshooting advice for commonly encountered issues with the "Installing boot9strap (Soundhax)" page, which is used on system versions between 1.0.0 and 11.3.0. If you are unable to solve your issue with the advice on this page, please join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) and describe your issue, including what you have already tried.

## Issues with Soundhax

:::details Red/purple/pink and white screen after running Soundhax

If your console is on system version 9.4.0, 9.5.0, or 9.6.0, you may be encountering a bug with an old version of universal-otherapp. Download the latest version from [here](https://github.com/TuxSH/universal-otherapp/releases/latest).

If your console is not on those firmwares, it likely indicates that you already have custom firmware. You should [check for CFW](checking-for-cfw).

:::

:::details "An error has occurred, forcing the software to close..." (white message box)

There is an issue with your `otherapp.bin` file (it is missing, misplaced, or corrupted). Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card.

:::

:::details "Could not play"

You have the wrong Soundhax file for your console and region, or your console is incompatible with Soundhax. In the latter case, your course of action will determine on what version your 3DS is currently on. Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.

:::

:::details Failed to mount the SD card!

If this is unsuccessful, try using another SD card.

:::

## Issues with SafeB9SInstaller

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::: tip

Go back to [Installing boot9strap (Soundhax)](installing-boot9strap-\(soundhax\))

:::

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