diff --git a/langgraph_tutorials/customer_support/db.py b/langgraph_tutorials/customer_support/db.py
index 79ad092..76e7fb8 100644
--- a/langgraph_tutorials/customer_support/db.py
+++ b/langgraph_tutorials/customer_support/db.py
@@ -48,7 +48,7 @@ class DatabaseManager:
     def _download_original(self) -> None:
         """Download the original database from the remote URL."""
         print("Downloading original database...")
-        response: requests.Response = requests.get(self.db_url)
+        response: requests.Response = requests.get(self.db_url, timeout=10)
         response.raise_for_status()
         with open(self.original_file, "wb") as f:
             f.write(response.content)
diff --git a/langgraph_tutorials/customer_support/policy.py b/langgraph_tutorials/customer_support/policy.py
index 8639873..9440705 100644
--- a/langgraph_tutorials/customer_support/policy.py
+++ b/langgraph_tutorials/customer_support/policy.py
@@ -41,7 +41,7 @@ class PolicyRetriever:
     def initialize(self) -> None:
         """Download FAQ content, split into sections, embed, and store in memory."""
         print(f"Fetching FAQ content from {self.FAQ_URL}...")
-        response = requests.get(self.FAQ_URL)
+        response = requests.get(self.FAQ_URL, timeout=10)
         response.raise_for_status()
         faq_text = response.text