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[Plugin Request]: #419

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opened 2026-02-22 17:28:38 -05:00 by yindo · 0 comments
yindo commented 2026-02-22 17:28:38 -05:00
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Originally created by @vivomeetings on GitHub (Dec 17, 2025).

Plugin Name

Chatwoot

Function Description

A plugin that allows Dify agents to send and receive messages directly inside Chatwoot conversations.

Core functionality:

  • Receive incoming Chatwoot customer messages inside a Dify workflow or agent.
  • Generate AI responses using Dify and post them back into the Chatwoot conversation.
  • Support automatic or manual “AI Assist” modes.
  • Allow agents to trigger Dify suggestions from the Chatwoot dashboard.
  • Enable human takeover at any time while preserving full conversation history.

Optional: Let Dify trigger Chatwoot actions such as tagging, assigning, snoozing, or creating internal notes.

Use cases:

  • AI-powered customer support chat in Chatwoot.
  • Automated replies based on knowledge base and workflows.
  • Pre-assist suggestions for human agents.
  • Classification, routing, or prioritisation of incoming tickets.
  • Seamless hybrid AI + human support for platforms

Why this plugin is valuable

  • Chatwoot is one of the most popular open-source customer support platforms.
  • A native Dify plugin would make it easy for thousands of companies to use Dify as a support AI engine.
  • It reduces the need for custom integrations or external automation tools like n8n.
  • Perfect fit for real-time AI assistants with human fallback.

Official Website URL

https://www.chatwoot.com

Originally created by @vivomeetings on GitHub (Dec 17, 2025). ### Plugin Name Chatwoot ### Function Description A plugin that allows Dify agents to send and receive messages directly inside Chatwoot conversations. **Core functionality:** - Receive incoming Chatwoot customer messages inside a Dify workflow or agent. - - Generate AI responses using Dify and post them back into the Chatwoot conversation. - - Support automatic or manual “AI Assist” modes. - - Allow agents to trigger Dify suggestions from the Chatwoot dashboard. - - Enable human takeover at any time while preserving full conversation history. - **Optional:** Let Dify trigger Chatwoot actions such as tagging, assigning, snoozing, or creating internal notes. **Use cases:** - AI-powered customer support chat in Chatwoot. - - Automated replies based on knowledge base and workflows. - - Pre-assist suggestions for human agents. - - Classification, routing, or prioritisation of incoming tickets. - - Seamless hybrid AI + human support for platforms **Why this plugin is valuable** - Chatwoot is one of the most popular open-source customer support platforms. - - A native Dify plugin would make it easy for thousands of companies to use Dify as a support AI engine. - - It reduces the need for custom integrations or external automation tools like n8n. - - Perfect fit for real-time AI assistants with human fallback. ### Official Website URL https://www.chatwoot.com
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Reference: langgenius/dify-plugins#419
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