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Uploading files to the knowledge base can cause the Dify service to crash. #10023

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opened 2026-02-21 18:41:51 -05:00 by yindo · 0 comments
yindo commented 2026-02-21 18:41:51 -05:00
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Originally created by @gongshaojie12 on GitHub (Mar 9, 2025).

Originally assigned to: @Yeuoly on GitHub.

Self Checks

  • This is only for bug report, if you would like to ask a question, please head to Discussions.
  • I have searched for existing issues search for existing issues, including closed ones.
  • I confirm that I am using English to submit this report (我已阅读并同意 Language Policy).
  • [FOR CHINESE USERS] 请务必使用英文提交 Issue，否则会被关闭。谢谢！:）
  • Please do not modify this template :) and fill in all the required fields.

Dify version

1.0.0

Cloud or Self Hosted

Self Hosted (Docker)

Steps to reproduce

When I upload files to the knowledge base, the entire Dify service crashes, showing a "cannot allocate memory" error. The system can only be restored by rebooting the machine. The error is as follows:

Image

✔️ Expected Behavior

No response

❌ Actual Behavior

No response

Originally created by @gongshaojie12 on GitHub (Mar 9, 2025). Originally assigned to: @Yeuoly on GitHub. ### Self Checks - [x] This is only for bug report, if you would like to ask a question, please head to [Discussions](https://github.com/langgenius/dify/discussions/categories/general). - [x] I have searched for existing issues [search for existing issues](https://github.com/langgenius/dify/issues), including closed ones. - [x] I confirm that I am using English to submit this report (我已阅读并同意 [Language Policy](https://github.com/langgenius/dify/issues/1542)). - [x] [FOR CHINESE USERS] 请务必使用英文提交 Issue，否则会被关闭。谢谢！:） - [x] Please do not modify this template :) and fill in all the required fields. ### Dify version 1.0.0 ### Cloud or Self Hosted Self Hosted (Docker) ### Steps to reproduce When I upload files to the knowledge base, the entire Dify service crashes, showing a "cannot allocate memory" error. The system can only be restored by rebooting the machine. The error is as follows: ![Image](https://github.com/user-attachments/assets/d9a5d89c-7629-49b7-9acc-143bf14b1be6) ### ✔️ Expected Behavior _No response_ ### ❌ Actual Behavior _No response_
yindo added the 🐞 bug label 2026-02-21 18:41:51 -05:00
yindo closed this issue 2026-02-21 18:41:51 -05:00
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Reference: langgenius/dify#10023
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