langgenius/dify
1
0
Fork 0
mirror of https://github.com/langgenius/dify.git synced 2026-07-21 12:05:30 -04:00
Code Issues 775 Packages Projects Releases 10 Wiki Activity

Knowledge Base file stuck in 'Queuing' state (cloud version) #14362

New Issue
Closed
opened 2026-02-21 19:16:53 -05:00 by yindo · 4 comments
yindo commented 2026-02-21 19:16:53 -05:00
Owner
Copy Link
Copy Source

Originally created by @serenemohumohu on GitHub (Jun 2, 2025).

Self Checks

  • This is only for bug report, if you would like to ask a question, please head to Discussions.
  • I have searched for existing issues search for existing issues, including closed ones.
  • I confirm that I am using English to submit this report (我已阅读并同意 Language Policy).
  • [FOR CHINESE USERS] 请务必使用英文提交 Issue，否则会被关闭。谢谢！:)
  • Please do not modify this template :) and fill in all the required fields.

Dify version

1.4.1

Cloud or Self Hosted

Cloud

Steps to reproduce

  1. Go to the Knowledge Base section on the Dify cloud dashboard.
  2. Click “New Knowledge Base” and create a new one.
  3. Upload a plain .txt file (UTF-8 without BOM, about 12.
  4. Wait and observe the file status.

rirea_faq.txt

✔️ Expected Behavior

The uploaded file should be processed within a few seconds, and the status should change from “Queuing” to “Completed.”

❌ Actual Behavior

The status remains “Queuing” indefinitely (even after 5 minutes or more).
Refreshing the page does not help.
Tried multiple files, browsers, incognito mode, and even PC restart — all result in the same “Queuing” state.

Originally created by @serenemohumohu on GitHub (Jun 2, 2025). ### Self Checks - [x] This is only for bug report, if you would like to ask a question, please head to [Discussions](https://github.com/langgenius/dify/discussions/categories/general). - [x] I have searched for existing issues [search for existing issues](https://github.com/langgenius/dify/issues), including closed ones. - [x] I confirm that I am using English to submit this report (我已阅读并同意 [Language Policy](https://github.com/langgenius/dify/issues/1542)). - [x] [FOR CHINESE USERS] 请务必使用英文提交 Issue，否则会被关闭。谢谢！:) - [x] Please do not modify this template :) and fill in all the required fields. ### Dify version 1.4.1 ### Cloud or Self Hosted Cloud ### Steps to reproduce 1. Go to the Knowledge Base section on the Dify cloud dashboard. 2. Click “New Knowledge Base” and create a new one. 3. Upload a plain `.txt` file (UTF-8 without BOM, about 12. 4. Wait and observe the file status. [rirea_faq.txt](https://github.com/user-attachments/files/20545419/rirea_faq.txt) ### ✔️ Expected Behavior The uploaded file should be processed within a few seconds, and the status should change from “Queuing” to “Completed.” ### ❌ Actual Behavior The status remains “Queuing” indefinitely (even after 5 minutes or more). Refreshing the page does not help. Tried multiple files, browsers, incognito mode, and even PC restart — all result in the same “Queuing” state.
yindo added the 🐞 bugcloud labels 2026-02-21 19:16:53 -05:00
yindo closed this issue 2026-02-21 19:16:53 -05:00
yindo commented 2026-02-21 19:16:53 -05:00
Author
Owner
Copy Link
Copy Source

@highhead commented on GitHub (Jun 2, 2025):

I have the same issue! Also using DIFY Cloud

@highhead commented on GitHub (Jun 2, 2025): I have the same issue! Also using DIFY Cloud
yindo commented 2026-02-21 19:16:53 -05:00
Author
Owner
Copy Link
Copy Source

@highhead commented on GitHub (Jun 2, 2025):

Actually our Chatbot is now not giving correct answers anymore only because switching from openAI ada 002 to Titan embedding model once in the morning. After switching back the knowledgebase didn't give any results anymore and is now stuck in queuing after trying to re-set it up.

Please let us know urgently (pretty pretty please)!

@highhead commented on GitHub (Jun 2, 2025): Actually our Chatbot is now not giving correct answers anymore only because switching from openAI ada 002 to Titan embedding model once in the morning. After switching back the knowledgebase didn't give any results anymore and is now stuck in queuing after trying to re-set it up. Please let us know urgently (pretty pretty please)!
yindo commented 2026-02-21 19:16:53 -05:00
Author
Owner
Copy Link
Copy Source

@highhead commented on GitHub (Jun 2, 2025):

Thanks for taking a look, shortly after the queue was processed (after several hours)! Would be great to know what happened in the background as there are no logs for this in the Cloud version! Thanks again!

@highhead commented on GitHub (Jun 2, 2025): Thanks for taking a look, shortly after the queue was processed (after several hours)! Would be great to know what happened in the background as there are no logs for this in the Cloud version! Thanks again!
yindo commented 2026-02-21 19:16:53 -05:00
Author
Owner
Copy Link
Copy Source

@crazywoola commented on GitHub (Jun 2, 2025):

We have some issues with unstructed services under the hood. It got stuck, and blocked the whole queue, we have did some operation to mitigate this issue from blocking it again. However it still needs some work/investigation to get rid of it.

@crazywoola commented on GitHub (Jun 2, 2025): We have some issues with unstructed services under the hood. It got stuck, and blocked the whole queue, we have did some operation to mitigate this issue from blocking it again. However it still needs some work/investigation to get rid of it.
Sign in to join this conversation.
No Branch/Tag Specified
Branches Tags
Labels
Clear labels
Knowledge Pipeline
Proposal
WIP
cloud
dependencies
feat:webapp
good first issue
outdated
performance
pull-request
Mirrored from GitHub Pull Request
 python:uv
refactor
size:L
stale
status: accepting prs
status: blocked
status: in discussion
stt & tts
vulnerablity
web
wont-fix
🌊 feat:workflow
🌚 invalid
🐞 bug
👻 feat:rag
💪 enhancement
📚 documentation
🔨 feat:tools
🙋‍♂️ question
🙏 help wanted
🤔 cant-reproduce
🤖 feat:agent
No Label cloud 🐞 bug
Milestone
No items
No Milestone
Projects
Clear projects
No project
Assignees
Clear assignees
yindo
No Assignees
1 Participants
Notifications
Due Date
No due date set.
Dependencies

No dependencies set.

Reference: langgenius/dify#14362
Delete Branch "%!s()"

Deleting a branch is permanent. Although the deleted branch may continue to exist for a short time before it actually gets removed, it CANNOT be undone in most cases. Continue?