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Unable to use OPEN AI credits #16137

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opened 2026-02-21 19:24:47 -05:00 by yindo · 3 comments
yindo commented 2026-02-21 19:24:47 -05:00
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Originally created by @punk1234567 on GitHub (Aug 13, 2025).

Self Checks

  • I have read the Contributing Guide and Language Policy.
  • This is only for bug report, if you would like to ask a question, please head to Discussions.
  • I have searched for existing issues search for existing issues, including closed ones.
  • I confirm that I am using English to submit this report, otherwise it will be closed.
  • 【中文用户 & Non English User】请使用英语提交，否则会被关闭 ：）
  • Please do not modify this template :) and fill in all the required fields.

Dify version

1.7.2

Cloud or Self Hosted

Cloud

Steps to reproduce

When I enter OPENAI API key, I get an error

✔️ Expected Behavior

It should enable OPEN AI models

❌ Actual Behavior

It gives an error message though i have my 200 free credits intact "

Image"

Originally created by @punk1234567 on GitHub (Aug 13, 2025). ### Self Checks - [x] I have read the [Contributing Guide](https://github.com/langgenius/dify/blob/main/CONTRIBUTING.md) and [Language Policy](https://github.com/langgenius/dify/issues/1542). - [x] This is only for bug report, if you would like to ask a question, please head to [Discussions](https://github.com/langgenius/dify/discussions/categories/general). - [x] I have searched for existing issues [search for existing issues](https://github.com/langgenius/dify/issues), including closed ones. - [x] I confirm that I am using English to submit this report, otherwise it will be closed. - [x] 【中文用户 & Non English User】请使用英语提交，否则会被关闭 ：） - [x] Please do not modify this template :) and fill in all the required fields. ### Dify version 1.7.2 ### Cloud or Self Hosted Cloud ### Steps to reproduce When I enter OPENAI API key, I get an error ### ✔️ Expected Behavior It should enable OPEN AI models ### ❌ Actual Behavior It gives an error message though i have my 200 free credits intact " <img width="1323" height="696" alt="Image" src="https://github.com/user-attachments/assets/e8e61cc6-5b11-49e2-9dfd-eea1ff0be57d" />"
yindo added the 🐞 bug label 2026-02-21 19:24:47 -05:00
yindo closed this issue 2026-02-21 19:24:47 -05:00
yindo commented 2026-02-21 19:24:47 -05:00
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@dosubot[bot] commented on GitHub (Aug 13, 2025):

Hi @punk1234567! I'm Dosu and I’m helping the dify team.

Dify Cloud does not currently support user-supplied OpenAI API keys; it uses platform-managed credentials for OpenAI access. This means that even if you have free credits on your OpenAI account, entering your own API key in Dify Cloud will result in errors like the HTTP 429 quota message you saw. This is a platform-level restriction, not a bug, and is consistent with other user reports in cloud deployments [source]. If you need to use your own OpenAI API key and credits, you would need to run Dify in self-hosted mode. Verifying your OpenAI account or billing details will not resolve this in the cloud version.

To reply, just mention @dosu.

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@dosubot[bot] commented on GitHub (Aug 13, 2025): <!-- Greeting --> Hi @punk1234567! I'm [Dosu](https://go.dosu.dev/dosubot) and I’m helping the dify team. <!-- Answer --> Dify Cloud does not currently support user-supplied OpenAI API keys; it uses platform-managed credentials for OpenAI access. This means that even if you have free credits on your OpenAI account, entering your own API key in Dify Cloud will result in errors like the HTTP 429 quota message you saw. This is a platform-level restriction, not a bug, and is consistent with other user reports in cloud deployments [[source](https://github.com/langgenius/dify/issues/11959#issuecomment-2558331989)]. If you need to use your own OpenAI API key and credits, you would need to run Dify in self-hosted mode. Verifying your OpenAI account or billing details will not resolve this in the cloud version. <!-- Dosu Comment Footer --> *To reply, just mention [@dosu](https://go.dosu.dev/dosubot).* --- <sup>How did I do? [Good](https://app.dosu.dev/response-feedback/01c8575b-ac53-4098-806d-2e9fd83f0ba7?feedback_type=great_response) | [Irrelevant](https://app.dosu.dev/response-feedback/01c8575b-ac53-4098-806d-2e9fd83f0ba7?feedback_type=irrelevant_answer) | [Incorrect](https://app.dosu.dev/response-feedback/01c8575b-ac53-4098-806d-2e9fd83f0ba7?feedback_type=incorrect_sources) | [Verbose](https://app.dosu.dev/response-feedback/01c8575b-ac53-4098-806d-2e9fd83f0ba7?feedback_type=too_verbose) | [Hallucination](https://app.dosu.dev/response-feedback/01c8575b-ac53-4098-806d-2e9fd83f0ba7?feedback_type=hallucination) | [Report 🐛](https://app.dosu.dev/response-feedback/01c8575b-ac53-4098-806d-2e9fd83f0ba7?feedback_type=bug_report) | [Other](https://app.dosu.dev/response-feedback/01c8575b-ac53-4098-806d-2e9fd83f0ba7?feedback_type=other)</sup>&nbsp;&nbsp;[![Chat with Dosu](https://dosu.dev/dosu-chat-badge.svg)](https://app.dosu.dev/6088a4f4-073a-43f3-b3d4-4f06fb0c05a0/ask?utm_source=github)&nbsp;[![Join Discord](https://img.shields.io/badge/join-5865F2?logo=discord&logoColor=white&label=)](https://go.dosu.dev/discord-bot)&nbsp;[![Share on X](https://img.shields.io/badge/X-share-black)](https://twitter.com/intent/tweet?text=%40dosu_ai%20helped%20me%20solve%20this%20issue!&url=https%3A//github.com/langgenius/dify/issues/23897)
yindo commented 2026-02-21 19:24:47 -05:00
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@crazywoola commented on GitHub (Aug 13, 2025):

Image
@crazywoola commented on GitHub (Aug 13, 2025): <img width="1734" height="722" alt="Image" src="https://github.com/user-attachments/assets/5569d100-7e87-46fd-8d3b-c03c3e9ace9c" />
yindo commented 2026-02-21 19:24:47 -05:00
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@punk1234567 commented on GitHub (Aug 15, 2025):

Thank you for the response. But I dont see the 3 dots (...) on my screen to select quota from the dropdown. I have provided my screenshot below. Please advise. thanks.

Image
@punk1234567 commented on GitHub (Aug 15, 2025): Thank you for the response. But I dont see the 3 dots (...) on my screen to select quota from the dropdown. I have provided my screenshot below. Please advise. thanks. <img width="976" height="451" alt="Image" src="https://github.com/user-attachments/assets/f0ba5589-2433-4f14-ac76-8aadacabba33" />
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Reference: langgenius/dify#16137
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