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Support ServiceNow Tool in Marketplace #16624

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opened 2026-02-21 19:26:57 -05:00 by yindo · 1 comment
yindo commented 2026-02-21 19:26:57 -05:00
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Originally created by @dmvieira on GitHub (Sep 1, 2025).

Originally assigned to: @fatelei on GitHub.

Self Checks

  • I have read the Contributing Guide and Language Policy.
  • I have searched for existing issues search for existing issues, including closed ones.
  • I confirm that I am using English to submit this report, otherwise it will be closed.
  • Please do not modify this template :) and fill in all the required fields.

1. Is this request related to a challenge you're experiencing? Tell me about your story.

First off, congratulations on an amazing project! We're very impressed with Dify.

My company is evaluating Dify for our workflows, and we believe it's a much better platform for our scaling needs compared to alternatives like n8n.

However, a critical requirement for us is a native integration with ServiceNow. This is currently a blocker for our adoption. An integration similar to what n8n offers would be perfect: https://n8n.io/integrations/servicenow/

Adding ServiceNow as a tool would be the deciding factor for us to choose Dify.

Thank you for your consideration!

2. Additional context or comments

No response

3. Can you help us with this feature?

  • I am interested in contributing to this feature.
Originally created by @dmvieira on GitHub (Sep 1, 2025). Originally assigned to: @fatelei on GitHub. ### Self Checks - [x] I have read the [Contributing Guide](https://github.com/langgenius/dify/blob/main/CONTRIBUTING.md) and [Language Policy](https://github.com/langgenius/dify/issues/1542). - [x] I have searched for existing issues [search for existing issues](https://github.com/langgenius/dify/issues), including closed ones. - [x] I confirm that I am using English to submit this report, otherwise it will be closed. - [x] Please do not modify this template :) and fill in all the required fields. ### 1. Is this request related to a challenge you're experiencing? Tell me about your story. First off, congratulations on an amazing project! We're very impressed with Dify. My company is evaluating Dify for our workflows, and we believe it's a much better platform for our scaling needs compared to alternatives like n8n. However, a critical requirement for us is a native integration with ServiceNow. This is currently a blocker for our adoption. An integration similar to what n8n offers would be perfect: https://n8n.io/integrations/servicenow/ Adding ServiceNow as a tool would be the deciding factor for us to choose Dify. Thank you for your consideration! ### 2. Additional context or comments _No response_ ### 3. Can you help us with this feature? - [ ] I am interested in contributing to this feature.
yindo added the 💪 enhancementgood first issue🔨 feat:tools labels 2026-02-21 19:26:57 -05:00
yindo commented 2026-02-21 19:26:57 -05:00
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@Thebinary110 commented on GitHub (Jan 5, 2026):

Hi @dmvieira @fatelei
I’d like to work on adding a native ServiceNow integration.

Plan:

  • Add ServiceNow as a builtin tool provider
  • Support token-based authentication
  • Implement basic actions (create/update/get incident)
  • Follow existing tool patterns

I’ll start with a minimal MVP and iterate based on feedback.

@Thebinary110 commented on GitHub (Jan 5, 2026): Hi @dmvieira @fatelei I’d like to work on adding a native ServiceNow integration. Plan: - Add ServiceNow as a builtin tool provider - Support token-based authentication - Implement basic actions (create/update/get incident) - Follow existing tool patterns I’ll start with a minimal MVP and iterate based on feedback.
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Reference: langgenius/dify#16624
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