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An error occurred in the plugin, please contact the author of langgenius/dify_extractor/dify_extractor for help, error type: ConnectError, error details: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self-signed certificate (_ssl.c:1000) #19390

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opened 2026-02-21 19:59:15 -05:00 by yindo · 0 comments
yindo commented 2026-02-21 19:59:15 -05:00
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Originally created by @dtMndas on GitHub (Oct 15, 2025).

Self Checks

  • I have read the Contributing Guide and Language Policy.
  • This is only for bug report, if you would like to ask a question, please head to Discussions.
  • I have searched for existing issues search for existing issues, including closed ones.
  • I confirm that I am using English to submit this report, otherwise it will be closed.
  • 【中文用户 & Non English User】请使用英语提交，否则会被关闭 ：）
  • Please do not modify this template :) and fill in all the required fields.

Dify version

1.9.1

Cloud or Self Hosted

Self Hosted (Docker)

Steps to reproduce

when i use the dify_extractor tool on dify plateform ，it raise erros ：
An error occurred in the plugin, please contact the author of langgenius/dify_extractor/dify_extractor for help, error type: ConnectError, error details: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self-signed certificate (_ssl.c:1000)

but i start the dify_extractor tool service on local and debug it , it run success；

the file is same to upload from the local file;

✔️ Expected Behavior

it runs success for dify_extractor tool

❌ Actual Behavior

No response

Originally created by @dtMndas on GitHub (Oct 15, 2025). ### Self Checks - [x] I have read the [Contributing Guide](https://github.com/langgenius/dify/blob/main/CONTRIBUTING.md) and [Language Policy](https://github.com/langgenius/dify/issues/1542). - [x] This is only for bug report, if you would like to ask a question, please head to [Discussions](https://github.com/langgenius/dify/discussions/categories/general). - [x] I have searched for existing issues [search for existing issues](https://github.com/langgenius/dify/issues), including closed ones. - [x] I confirm that I am using English to submit this report, otherwise it will be closed. - [x] 【中文用户 & Non English User】请使用英语提交，否则会被关闭 ：） - [x] Please do not modify this template :) and fill in all the required fields. ### Dify version 1.9.1 ### Cloud or Self Hosted Self Hosted (Docker) ### Steps to reproduce when i use the dify_extractor tool on dify plateform ，it raise erros ： **An error occurred in the plugin, please contact the author of langgenius/dify_extractor/dify_extractor for help, error type: ConnectError, error details: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self-signed certificate (_ssl.c:1000)** but i start the dify_extractor tool service on local and debug it , it run success； the file is same to upload from the local file; ### ✔️ Expected Behavior it runs success for dify_extractor tool ### ❌ Actual Behavior _No response_
yindo added the 🐞 bug label 2026-02-21 19:59:15 -05:00
yindo closed this issue 2026-02-21 19:59:15 -05:00
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Reference: langgenius/dify#19390
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