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cannot signup / create account on cloud version #20452

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opened 2026-02-21 20:07:30 -05:00 by yindo · 4 comments
yindo commented 2026-02-21 20:07:30 -05:00
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Originally created by @ykangw on GitHub (Nov 20, 2025).

Originally assigned to: @hjlarry on GitHub.

Self Checks

  • I have read the Contributing Guide and Language Policy.
  • This is only for bug report, if you would like to ask a question, please head to Discussions.
  • I have searched for existing issues search for existing issues, including closed ones.
  • I confirm that I am using English to submit this report, otherwise it will be closed.
  • 【中文用户 & Non English User】请使用英语提交，否则会被关闭 ：）
  • Please do not modify this template :) and fill in all the required fields.

Dify version

cloud version

Cloud or Self Hosted

Cloud

Steps to reproduce

On https://cloud.dify.ai/signin, signing up with email and verification code, results in an "internal server error".

Account creation via GitHub and Google is also failing, showing this error: {"message":"Internal Server Error","code":"unknown","status":500}

Same issue on the forum: https://forum.dify.ai/t/cant-login-create-account/140

✔️ Expected Behavior

Should be able to create account.

❌ Actual Behavior

No response

Originally created by @ykangw on GitHub (Nov 20, 2025). Originally assigned to: @hjlarry on GitHub. ### Self Checks - [x] I have read the [Contributing Guide](https://github.com/langgenius/dify/blob/main/CONTRIBUTING.md) and [Language Policy](https://github.com/langgenius/dify/issues/1542). - [x] This is only for bug report, if you would like to ask a question, please head to [Discussions](https://github.com/langgenius/dify/discussions/categories/general). - [x] I have searched for existing issues [search for existing issues](https://github.com/langgenius/dify/issues), including closed ones. - [x] I confirm that I am using English to submit this report, otherwise it will be closed. - [x] 【中文用户 & Non English User】请使用英语提交，否则会被关闭 ：） - [x] Please do not modify this template :) and fill in all the required fields. ### Dify version cloud version ### Cloud or Self Hosted Cloud ### Steps to reproduce On https://cloud.dify.ai/signin, signing up with email and verification code, results in an "internal server error". Account creation via GitHub and Google is also failing, showing this error: {"message":"Internal Server Error","code":"unknown","status":500} Same issue on the forum: https://forum.dify.ai/t/cant-login-create-account/140 ### ✔️ Expected Behavior Should be able to create account. ### ❌ Actual Behavior _No response_
yindo added the 🐞 bugcloud labels 2026-02-21 20:07:30 -05:00
yindo closed this issue 2026-02-21 20:07:30 -05:00
yindo commented 2026-02-21 20:07:30 -05:00
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@hjlarry commented on GitHub (Nov 20, 2025):

it affect all the register

caused by this PR:
https://github.com/langgenius/dify/pull/26415

error logs:

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/app/api/.venv/lib/python3.12/site-packages/flask/app.py", line 917, in full_dispatch_request
    rv = self.dispatch_request()
         ^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/api/.venv/lib/python3.12/site-packages/flask/app.py", line 902, in dispatch_request
    return self.ensure_sync(self.view_functions[rule.endpoint])(**view_args)  # type: ignore[no-any-return]
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/api/.venv/lib/python3.12/site-packages/flask_restx/api.py", line 404, in wrapper
    resp = resource(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/api/.venv/lib/python3.12/site-packages/flask/views.py", line 110, in view
    return current_app.ensure_sync(self.dispatch_request)(**kwargs)  # type: ignore[no-any-return]
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/api/.venv/lib/python3.12/site-packages/flask_restx/resource.py", line 41, in dispatch_request
    resp = meth(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^
  File "/app/api/controllers/console/wraps.py", line 220, in decorated
    return view(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^
  File "/app/api/controllers/console/auth/login.py", line 239, in post
    new_tenant = TenantService.create_tenant(f"{account.name}'s Workspace")
                 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/api/services/account_service.py", line 998, in create_tenant
    db.session.commit()
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/scoping.py", line 597, in commit
    return self._proxied.commit()
           ^^^^^^^^^^^^^^^^^^^^^^
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/session.py", line 2030, in commit
    trans.commit(_to_root=True)
  File "<string>", line 2, in commit
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/state_changes.py", line 137, in _go
    ret_value = fn(self, *arg, **kw)
                ^^^^^^^^^^^^^^^^^^^^
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/session.py", line 1311, in commit
    self._prepare_impl()
  File "<string>", line 2, in _prepare_impl
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/state_changes.py", line 137, in _go
    ret_value = fn(self, *arg, **kw)
                ^^^^^^^^^^^^^^^^^^^^
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/session.py", line 1286, in _prepare_impl
    self.session.flush()
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/session.py", line 4331, in flush
    self._flush(objects)
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/session.py", line 4466, in _flush
    with util.safe_reraise():
         ^^^^^^^^^^^^^^^^^^^
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/util/langhelpers.py", line 224, in __exit__
    raise exc_value.with_traceback(exc_tb)
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/session.py", line 4427, in _flush
    flush_context.execute()
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/unitofwork.py", line 466, in execute
    rec.execute(self)
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/unitofwork.py", line 642, in execute
    util.preloaded.orm_persistence.save_obj(
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/persistence.py", line 93, in save_obj
    _emit_insert_statements(
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/persistence.py", line 1233, in _emit_insert_statements
    result = connection.execute(
             ^^^^^^^^^^^^^^^^^^^
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/engine/base.py", line 1419, in execute
    return meth(
           ^^^^^
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/sql/elements.py", line 526, in _execute_on_connection
    return connection._execute_clauseelement(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/engine/base.py", line 1641, in _execute_clauseelement
    ret = self._execute_context(
          ^^^^^^^^^^^^^^^^^^^^^^
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/engine/base.py", line 1846, in _execute_context
    return self._exec_single_context(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/engine/base.py", line 1986, in _exec_single_context
    self._handle_dbapi_exception(
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/engine/base.py", line 2355, in _handle_dbapi_exception
    raise sqlalchemy_exception.with_traceback(exc_info[2]) from e
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/engine/base.py", line 1967, in _exec_single_context
    self.dialect.do_execute(
  File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/engine/default.py", line 951, in do_execute
    cursor.execute(statement, parameters)
sqlalchemy.exc.ProgrammingError: (psycopg2.errors.DatatypeMismatch) column "exclude_plugins" is of type character varying[] but expression is of type json
LINE 1: ...-a331-7583efa78374'::UUID, 'fix_only', 'exclude', '[]'::JSON...
                                                             ^
HINT:  You will need to rewrite or cast the expression.

[SQL: INSERT INTO tenant_plugin_auto_upgrade_strategies (id, tenant_id, strategy_setting, upgrade_mode, exclude_plugins, include_plugins, upgrade_time_of_day) VALUES (%(id)s::UUID, %(tenant_id)s::UUID, %(strategy_setting)s, %(upgrade_mode)s, %(exclude_plugins)s::JSON, %(include_plugins)s::JSON, %(upgrade_time_of_day)s) RETURNING tenant_plugin_auto_upgrade_strategies.created_at, tenant_plugin_auto_upgrade_strategies.updated_at]
[parameters: {'id': 'fef55316-a57a-4b05-bcc2-1f336fbb1a5c', 'tenant_id': '97473ee9-eab7-4273-a331-7583efa78374', 'strategy_setting': <StrategySetting.FIX_ONLY: 'fix_only'>, 'upgrade_mode': <UpgradeMode.EXCLUDE: 'exclude'>, 'exclude_plugins': '[]', 'include_plugins': '[]', 'upgrade_time_of_day': 0}]
(Background on this error at: https://sqlalche.me/e/20/f405)
@hjlarry commented on GitHub (Nov 20, 2025): it affect all the register caused by this PR: https://github.com/langgenius/dify/pull/26415 error logs: ``` The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/app/api/.venv/lib/python3.12/site-packages/flask/app.py", line 917, in full_dispatch_request rv = self.dispatch_request() ^^^^^^^^^^^^^^^^^^^^^^^ File "/app/api/.venv/lib/python3.12/site-packages/flask/app.py", line 902, in dispatch_request return self.ensure_sync(self.view_functions[rule.endpoint])(**view_args) # type: ignore[no-any-return] ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/app/api/.venv/lib/python3.12/site-packages/flask_restx/api.py", line 404, in wrapper resp = resource(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^ File "/app/api/.venv/lib/python3.12/site-packages/flask/views.py", line 110, in view return current_app.ensure_sync(self.dispatch_request)(**kwargs) # type: ignore[no-any-return] ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/app/api/.venv/lib/python3.12/site-packages/flask_restx/resource.py", line 41, in dispatch_request resp = meth(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^ File "/app/api/controllers/console/wraps.py", line 220, in decorated return view(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^ File "/app/api/controllers/console/auth/login.py", line 239, in post new_tenant = TenantService.create_tenant(f"{account.name}'s Workspace") ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/app/api/services/account_service.py", line 998, in create_tenant db.session.commit() File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/scoping.py", line 597, in commit return self._proxied.commit() ^^^^^^^^^^^^^^^^^^^^^^ File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/session.py", line 2030, in commit trans.commit(_to_root=True) File "<string>", line 2, in commit File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/state_changes.py", line 137, in _go ret_value = fn(self, *arg, **kw) ^^^^^^^^^^^^^^^^^^^^ File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/session.py", line 1311, in commit self._prepare_impl() File "<string>", line 2, in _prepare_impl File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/state_changes.py", line 137, in _go ret_value = fn(self, *arg, **kw) ^^^^^^^^^^^^^^^^^^^^ File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/session.py", line 1286, in _prepare_impl self.session.flush() File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/session.py", line 4331, in flush self._flush(objects) File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/session.py", line 4466, in _flush with util.safe_reraise(): ^^^^^^^^^^^^^^^^^^^ File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/util/langhelpers.py", line 224, in __exit__ raise exc_value.with_traceback(exc_tb) File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/session.py", line 4427, in _flush flush_context.execute() File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/unitofwork.py", line 466, in execute rec.execute(self) File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/unitofwork.py", line 642, in execute util.preloaded.orm_persistence.save_obj( File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/persistence.py", line 93, in save_obj _emit_insert_statements( File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/orm/persistence.py", line 1233, in _emit_insert_statements result = connection.execute( ^^^^^^^^^^^^^^^^^^^ File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/engine/base.py", line 1419, in execute return meth( ^^^^^ File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/sql/elements.py", line 526, in _execute_on_connection return connection._execute_clauseelement( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/engine/base.py", line 1641, in _execute_clauseelement ret = self._execute_context( ^^^^^^^^^^^^^^^^^^^^^^ File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/engine/base.py", line 1846, in _execute_context return self._exec_single_context( ^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/engine/base.py", line 1986, in _exec_single_context self._handle_dbapi_exception( File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/engine/base.py", line 2355, in _handle_dbapi_exception raise sqlalchemy_exception.with_traceback(exc_info[2]) from e File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/engine/base.py", line 1967, in _exec_single_context self.dialect.do_execute( File "/app/api/.venv/lib/python3.12/site-packages/sqlalchemy/engine/default.py", line 951, in do_execute cursor.execute(statement, parameters) sqlalchemy.exc.ProgrammingError: (psycopg2.errors.DatatypeMismatch) column "exclude_plugins" is of type character varying[] but expression is of type json LINE 1: ...-a331-7583efa78374'::UUID, 'fix_only', 'exclude', '[]'::JSON... ^ HINT: You will need to rewrite or cast the expression. [SQL: INSERT INTO tenant_plugin_auto_upgrade_strategies (id, tenant_id, strategy_setting, upgrade_mode, exclude_plugins, include_plugins, upgrade_time_of_day) VALUES (%(id)s::UUID, %(tenant_id)s::UUID, %(strategy_setting)s, %(upgrade_mode)s, %(exclude_plugins)s::JSON, %(include_plugins)s::JSON, %(upgrade_time_of_day)s) RETURNING tenant_plugin_auto_upgrade_strategies.created_at, tenant_plugin_auto_upgrade_strategies.updated_at] [parameters: {'id': 'fef55316-a57a-4b05-bcc2-1f336fbb1a5c', 'tenant_id': '97473ee9-eab7-4273-a331-7583efa78374', 'strategy_setting': <StrategySetting.FIX_ONLY: 'fix_only'>, 'upgrade_mode': <UpgradeMode.EXCLUDE: 'exclude'>, 'exclude_plugins': '[]', 'include_plugins': '[]', 'upgrade_time_of_day': 0}] (Background on this error at: https://sqlalche.me/e/20/f405) ```
yindo commented 2026-02-21 20:07:31 -05:00
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@hjlarry commented on GitHub (Nov 21, 2025):

please try register again~

@hjlarry commented on GitHub (Nov 21, 2025): please try register again~
yindo commented 2026-02-21 20:07:31 -05:00
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@Cursx commented on GitHub (Nov 21, 2025):

So it seems that this issue is indeed caused by recent changes in database configuration?

@Cursx commented on GitHub (Nov 21, 2025): So it seems that this issue is indeed caused by recent changes in database configuration?
yindo commented 2026-02-21 20:07:31 -05:00
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@hjlarry commented on GitHub (Nov 21, 2025):

So it seems that this issue is indeed caused by recent changes in database configuration?

caused we forgot to execute a database migration file

@hjlarry commented on GitHub (Nov 21, 2025): > So it seems that this issue is indeed caused by recent changes in database configuration? caused we forgot to execute a database migration file
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Reference: langgenius/dify#20452
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