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feedback display is not right #20545

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opened 2026-02-21 20:07:54 -05:00 by yindo · 1 comment
yindo commented 2026-02-21 20:07:54 -05:00
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Originally created by @fatelei on GitHub (Nov 25, 2025).

Self Checks

  • I have read the Contributing Guide and Language Policy.
  • This is only for bug report, if you would like to ask a question, please head to Discussions.
  • I have searched for existing issues search for existing issues, including closed ones.
  • I confirm that I am using English to submit this report, otherwise it will be closed.
  • 【中文用户 & Non English User】请使用英语提交，否则会被关闭 ：）
  • Please do not modify this template :) and fill in all the required fields.

Dify version

1.10.1

Cloud or Self Hosted

Self Hosted (Docker)

Steps to reproduce

I have al question regarding user feedback:
When users rate the AI’s response with 👍 or 👎, I’d like to review those ratings — especially the feedback comments users enter after pressing 👎. However, I’m not sure where to check this information within the admin console. Could you please let me know where I can view these results?

Additionally, I would like to analyze the 👎 feedback comments externally by exporting them to Google Sheets. Would it be possible for you to share how this can be achieved?

✔️ Expected Behavior

display rate info

❌ Actual Behavior

not display rate info

Originally created by @fatelei on GitHub (Nov 25, 2025). ### Self Checks - [x] I have read the [Contributing Guide](https://github.com/langgenius/dify/blob/main/CONTRIBUTING.md) and [Language Policy](https://github.com/langgenius/dify/issues/1542). - [x] This is only for bug report, if you would like to ask a question, please head to [Discussions](https://github.com/langgenius/dify/discussions/categories/general). - [x] I have searched for existing issues [search for existing issues](https://github.com/langgenius/dify/issues), including closed ones. - [x] I confirm that I am using English to submit this report, otherwise it will be closed. - [x] 【中文用户 & Non English User】请使用英语提交，否则会被关闭 ：） - [x] Please do not modify this template :) and fill in all the required fields. ### Dify version 1.10.1 ### Cloud or Self Hosted Self Hosted (Docker) ### Steps to reproduce I have al question regarding user feedback: When users rate the AI’s response with 👍 or 👎, I’d like to review those ratings — especially the feedback comments users enter after pressing 👎. However, I’m not sure where to check this information within the admin console. Could you please let me know where I can view these results? Additionally, I would like to analyze the 👎 feedback comments externally by exporting them to Google Sheets. Would it be possible for you to share how this can be achieved? ### ✔️ Expected Behavior display rate info ### ❌ Actual Behavior not display rate info
yindo added the 🐞 bug label 2026-02-21 20:07:54 -05:00
yindo closed this issue 2026-02-21 20:07:54 -05:00
yindo commented 2026-02-21 20:07:54 -05:00
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@dosubot[bot] commented on GitHub (Nov 25, 2025):

In Dify v1.10.1, user feedback ratings (👍/👎) and comments are not visible in the admin console UI. This is because a recent update replaced the internal feedback display with a link to an external forum, so you won't find feedback results in the admin panel anymore (details).

However, all feedback data is still stored in the backend and can be accessed via the API. To review and export feedback (including 👎 comments), you can:

  1. Use the API endpoint /apps/<app_id>/feedbacks (or /app/feedbacks) to retrieve all feedback for your app. This endpoint supports pagination and returns feedback data including rating and comment content (API details).
  2. Filter the results for rating: "dislike" to get only 👎 feedback.
  3. Export the API response to CSV, then import the CSV into Google Sheets for analysis.

If you prefer, you can automate this process using the Python SDK (AsyncAdvancedAppClient.get_app_user_feedback), which supports pagination and filtering by rating (SDK example).

There is no built-in "export to Google Sheets" feature, so exporting is a manual/API-driven process. For advanced users, direct access to the message_feedbacks table in your database is also possible, but using the API is recommended for most cases.

To reply, just mention @dosu.

How did I do? Good | Irrelevant | Incorrect | Verbose | Hallucination | Report 🐛 | Other

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@dosubot[bot] commented on GitHub (Nov 25, 2025): <!-- Answer --> In Dify v1.10.1, user feedback ratings (👍/👎) and comments are not visible in the admin console UI. This is because a recent update replaced the internal feedback display with a link to an external forum, so you won't find feedback results in the admin panel anymore ([details](https://github.com/langgenius/dify/pull/27862)). However, all feedback data is still stored in the backend and can be accessed via the API. To review and export feedback (including 👎 comments), you can: 1. Use the API endpoint `/apps/<app_id>/feedbacks` (or `/app/feedbacks`) to retrieve all feedback for your app. This endpoint supports pagination and returns feedback data including rating and comment content ([API details](https://github.com/langgenius/dify/blob/4a76318877b5c8e260606c82d46cbffffacee584/api/controllers/service_api/app/message.py#L43-L198)). 2. Filter the results for `rating: "dislike"` to get only 👎 feedback. 3. Export the API response to CSV, then import the CSV into Google Sheets for analysis. If you prefer, you can automate this process using the Python SDK (`AsyncAdvancedAppClient.get_app_user_feedback`), which supports pagination and filtering by rating ([SDK example](https://github.com/langgenius/dify/blob/4a76318877b5c8e260606c82d46cbffffacee584/sdks/python-client/dify_client/async_client.py#L130-L2000)). There is no built-in "export to Google Sheets" feature, so exporting is a manual/API-driven process. For advanced users, direct access to the `message_feedbacks` table in your database is also possible, but using the API is recommended for most cases. <!-- Dosu Comment Footer --> *To reply, just mention [@dosu](https://go.dosu.dev/dosubot).* --- <sup>How did I do? [Good](https://app.dosu.dev/response-feedback/cddfffdc-a172-4958-9167-045b4f7480fa?feedback_type=great_response) | [Irrelevant](https://app.dosu.dev/response-feedback/cddfffdc-a172-4958-9167-045b4f7480fa?feedback_type=irrelevant_answer) | [Incorrect](https://app.dosu.dev/response-feedback/cddfffdc-a172-4958-9167-045b4f7480fa?feedback_type=incorrect_sources) | [Verbose](https://app.dosu.dev/response-feedback/cddfffdc-a172-4958-9167-045b4f7480fa?feedback_type=too_verbose) | [Hallucination](https://app.dosu.dev/response-feedback/cddfffdc-a172-4958-9167-045b4f7480fa?feedback_type=hallucination) | [Report 🐛](https://app.dosu.dev/response-feedback/cddfffdc-a172-4958-9167-045b4f7480fa?feedback_type=bug_report) | [Other](https://app.dosu.dev/response-feedback/cddfffdc-a172-4958-9167-045b4f7480fa?feedback_type=other)</sup> [![Chat with Dosu](https://dosu.dev/dosu-chat-badge.svg)](https://app.dosu.dev/6088a4f4-073a-43f3-b3d4-4f06fb0c05a0/ask?utm_source=github)&nbsp;[![Open in Cursor](https://dosu.dev/dosu-in-cursor.svg)](https://cursor.com/link/prompt?text=In%20Dify%20v1.10.1%2C%20user%20feedback%20ratings%20%28%F0%9F%91%8D/%F0%9F%91%8E%29%20and%20comments%20are%20not%20visible%20in%20the%20admin%20console%20UI.%20This%20is%20because%20a%20recent%20update%20replaced%20the%20internal%20feedback%20display%20with%20a%20link%20to%20an%20external%20forum%2C%20so%20you%20won%27t%20find%20feedback%20results%20in%20the%20admin%20panel%20anymore%20%28%5Bdetails%5D%28https%3A//github.com/langgenius/dify/pull/27862%29%29.%0A%0AHowever%2C%20all%20feedback%20data%20is%20still%20stored%20in%20the%20backend%20and%20can%20be%20accessed%20via%20the%20API.%20To%20review%20and%20export%20feedback%20%28including%20%F0%9F%91%8E%20comments%29%2C%20you%20can%3A%0A%0A1.%20Use%20the%20API%20endpoint%20%60/apps/%3Capp_id%3E/feedbacks%60%20%28or%20%60/app/feedbacks%60%29%20to%20retrieve%20all%20feedback%20for%20your%20app.%20This%20endpoint%20supports%20pagination%20and%20returns%20feedback%20data%20including%20rating%20and%20comment%20content%20%28%5BAPI%20details%5D%28https%3A//github.com/langgenius/dify/blob/4a76318877b5c8e260606c82d46cbffffacee584/api/controllers/service_api/app/message.py%23L43-L198%29%29.%0A2.%20Filter%20the%20results%20for%20%60rating%3A%20%22dislike%22%60%20to%20get%20only%20%F0%9F%91%8E%20feedback.%0A3.%20Export%20the%20API%20response%20to%20CSV%2C%20then%20import%20the%20CSV%20into%20Google%20Sheets%20for%20analysis.%0A%0AIf%20you%20prefer%2C%20you%20can%20automate%20this%20process%20using%20the%20Python%20SDK%20%28%60AsyncAdvancedAppClient.get_app_user_feedback%60%29%2C%20which%20supports%20pagination%20and%20filtering%20by%20rating%20%28%5BSDK%20example%5D%28https%3A//github.com/langgenius/dify/blob/4a76318877b5c8e260606c82d46cbffffacee584/sdks/python-client/dify_client/async_client.py%23L130-L2000%29%29.%0A%0AThere%20is%20no%20built-in%20%22export%20to%20Google%20Sheets%22%20feature%2C%20so%20exporting%20is%20a%20manual/API-driven%20process.%20For%20advanced%20users%2C%20direct%20access%20to%20the%20%60message_feedbacks%60%20table%20in%20your%20database%20is%20also%20possible%2C%20but%20using%20the%20API%20is%20recommended%20for%20most%20cases.)&nbsp;[![Join Discord](https://img.shields.io/badge/join-5865F2?logo=discord&logoColor=white&label=)](https://go.dosu.dev/discord-bot)&nbsp;[![Share on X](https://img.shields.io/badge/X-share-black)](https://twitter.com/intent/tweet?text=%40dosu_ai%20helped%20me%20solve%20this%20issue!&url=https%3A//github.com/langgenius/dify/issues/28651)
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Reference: langgenius/dify#20545
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