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Code Issues 775 Packages Projects Releases 10 Wiki Activity

Knowledge base keeps showing in Queue #21185

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opened 2026-02-21 20:11:19 -05:00 by yindo · 4 comments
yindo commented 2026-02-21 20:11:19 -05:00
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Originally created by @MinzhiHuang on GitHub (Dec 19, 2025).

Self Checks

  • I have read the Contributing Guide and Language Policy.
  • This is only for bug report, if you would like to ask a question, please head to Discussions.
  • I have searched for existing issues search for existing issues, including closed ones.
  • I confirm that I am using English to submit this report, otherwise it will be closed.
  • 【中文用户 & Non English User】请使用英语提交，否则会被关闭 ：）
  • Please do not modify this template :) and fill in all the required fields.

Dify version

1.11.1

Cloud or Self Hosted

Cloud

Steps to reproduce

Hi I am not sure why I used and uploaded the same txt file one at yesterdat and one at today moring/afternoon, but it keeps show that the statue is queuing. All the settings are the same.

Image

✔️ Expected Behavior

Status should be available.

❌ Actual Behavior

No response

Originally created by @MinzhiHuang on GitHub (Dec 19, 2025). ### Self Checks - [x] I have read the [Contributing Guide](https://github.com/langgenius/dify/blob/main/CONTRIBUTING.md) and [Language Policy](https://github.com/langgenius/dify/issues/1542). - [x] This is only for bug report, if you would like to ask a question, please head to [Discussions](https://github.com/langgenius/dify/discussions/categories/general). - [x] I have searched for existing issues [search for existing issues](https://github.com/langgenius/dify/issues), including closed ones. - [x] I confirm that I am using English to submit this report, otherwise it will be closed. - [x] 【中文用户 & Non English User】请使用英语提交，否则会被关闭 ：） - [x] Please do not modify this template :) and fill in all the required fields. ### Dify version 1.11.1 ### Cloud or Self Hosted Cloud ### Steps to reproduce Hi I am not sure why I used and uploaded the same txt file one at yesterdat and one at today moring/afternoon, but it keeps show that the statue is queuing. All the settings are the same. <img width="870" height="127" alt="Image" src="https://github.com/user-attachments/assets/e72b3fa5-5d92-47bf-8b6b-be0a81b6c4c5" /> ### ✔️ Expected Behavior Status should be available. ### ❌ Actual Behavior _No response_
yindo added the 🐞 bugcloud labels 2026-02-21 20:11:19 -05:00
yindo closed this issue 2026-02-21 20:11:19 -05:00
yindo commented 2026-02-21 20:11:19 -05:00
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@dosubot[bot] commented on GitHub (Dec 19, 2025):

This is a known issue in Dify Cloud v1.11.1: sometimes, knowledge base uploads get stuck in "Queuing" with 0 words due to a bug in the internal processing pipeline. This bug has been fixed in newer code, but the fix hasn't been deployed to the cloud version yet, and there’s no official ETA for when it will go live. There are no workarounds for cloud users at this time—only self-hosted users can apply the fix themselves. If you see this with other files or after a future update, note the file type, size, and time to help with troubleshooting. For now, the best option is to monitor release notes or GitHub issues for updates on the cloud deployment.
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@dosubot[bot] commented on GitHub (Dec 19, 2025): <!-- Answer --> This is a known issue in Dify Cloud v1.11.1: sometimes, knowledge base uploads get stuck in "Queuing" with 0 words due to a bug in the internal processing pipeline. This bug has been fixed in newer code, but the fix hasn't been deployed to the cloud version yet, and there’s no official ETA for when it will go live. There are no workarounds for cloud users at this time—only self-hosted users can apply the fix themselves. If you see this with other files or after a future update, note the file type, size, and time to help with troubleshooting. For now, the best option is to monitor release notes or GitHub issues for updates on the cloud deployment. [Reference](https://github.com/langgenius/dify-official-plugins/issues/2163) <!-- Dosu Comment Footer --> *To reply, just mention [@dosu](https://go.dosu.dev/dosubot).* --- <sup>How did I do? [Good](https://app.dosu.dev/response-feedback/32482b0b-78e8-4a54-b30e-f8b344c8f2d3?feedback_type=great_response) | [Irrelevant](https://app.dosu.dev/response-feedback/32482b0b-78e8-4a54-b30e-f8b344c8f2d3?feedback_type=irrelevant_answer) | [Incorrect](https://app.dosu.dev/response-feedback/32482b0b-78e8-4a54-b30e-f8b344c8f2d3?feedback_type=incorrect_sources) | [Verbose](https://app.dosu.dev/response-feedback/32482b0b-78e8-4a54-b30e-f8b344c8f2d3?feedback_type=too_verbose) | [Hallucination](https://app.dosu.dev/response-feedback/32482b0b-78e8-4a54-b30e-f8b344c8f2d3?feedback_type=hallucination) | [Report 🐛](https://app.dosu.dev/response-feedback/32482b0b-78e8-4a54-b30e-f8b344c8f2d3?feedback_type=bug_report) | [Other](https://app.dosu.dev/response-feedback/32482b0b-78e8-4a54-b30e-f8b344c8f2d3?feedback_type=other)</sup> [![Chat with Dosu](https://dosu.dev/dosu-chat-badge.svg)](https://app.dosu.dev/6088a4f4-073a-43f3-b3d4-4f06fb0c05a0/ask?utm_source=github)&nbsp;[![Open in Cursor](https://dosu.dev/dosu-in-cursor.svg)](https://cursor.com/link/prompt?text=This%20is%20a%20known%20issue%20in%20Dify%20Cloud%20v1.11.1%3A%20sometimes%2C%20knowledge%20base%20uploads%20get%20stuck%20in%20%22Queuing%22%20with%200%20words%20due%20to%20a%20bug%20in%20the%20internal%20processing%20pipeline.%20This%20bug%20has%20been%20fixed%20in%20newer%20code%2C%20but%20the%20fix%20hasn%27t%20been%20deployed%20to%20the%20cloud%20version%20yet%2C%20and%20there%E2%80%99s%20no%20official%20ETA%20for%20when%20it%20will%20go%20live.%20There%20are%20no%20workarounds%20for%20cloud%20users%20at%20this%20time%E2%80%94only%20self-hosted%20users%20can%20apply%20the%20fix%20themselves.%20If%20you%20see%20this%20with%20other%20files%20or%20after%20a%20future%20update%2C%20note%20the%20file%20type%2C%20size%2C%20and%20time%20to%20help%20with%20troubleshooting.%20For%20now%2C%20the%20best%20option%20is%20to%20monitor%20release%20notes%20or%20GitHub%20issues%20for%20updates%20on%20the%20cloud%20deployment.%20%20%0A%5BReference%5D%28https%3A//github.com/langgenius/dify-official-plugins/issues/2163%29)&nbsp;[![Join Discord](https://img.shields.io/badge/join-5865F2?logo=discord&logoColor=white&label=)](https://go.dosu.dev/discord-bot)&nbsp;[![Share on X](https://img.shields.io/badge/X-share-black)](https://twitter.com/intent/tweet?text=%40dosu_ai%20helped%20me%20solve%20this%20issue!&url=https%3A//github.com/langgenius/dify/issues/29951)
yindo commented 2026-02-21 20:11:19 -05:00
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@Devindan commented on GitHub (Dec 23, 2025):

Is there anyone who can help solve this issue? It has persisted across several consecutive versions. If you don't have the time, could you provide some troubleshooting ideas? I can try to research and fix it.

@Devindan commented on GitHub (Dec 23, 2025): Is there anyone who can help solve this issue? It has persisted across several consecutive versions. If you don't have the time, could you provide some troubleshooting ideas? I can try to research and fix it.
yindo commented 2026-02-21 20:11:19 -05:00
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@ChillPilot commented on GitHub (Dec 27, 2025):

@Devindan @MinzhiHuang this may help you！
#30237

@ChillPilot commented on GitHub (Dec 27, 2025): @Devindan @MinzhiHuang this may help you！ #30237
yindo commented 2026-02-21 20:11:20 -05:00
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@dosubot[bot] commented on GitHub (Jan 27, 2026):

Hi, @MinzhiHuang. I'm Dosu, and I'm helping the Dify team manage their backlog and am marking this issue as stale.

Issue Summary:

  • You reported that uploading the same text file twice on different days in Dify Cloud v1.11.1 causes the knowledge base status to get stuck at "queuing."
  • This is a known bug in the internal processing pipeline of version 1.11.1, resulting in uploads stalling with zero words processed.
  • A fix for this issue exists in newer code but has not yet been deployed to the cloud version, with no estimated time of arrival.
  • Self-hosted users can apply the fix themselves, but cloud users currently have no workaround other than monitoring for updates.
  • Related discussions and troubleshooting suggestions have been shared, including a pointer to issue #30237.

What's Next:

  • Please let me know if this issue is still relevant with the latest version of Dify; you can keep the discussion open by commenting here.
  • Otherwise, this issue will be automatically closed in 15 days.

Thank you for your understanding and contribution!

@dosubot[bot] commented on GitHub (Jan 27, 2026): Hi, @MinzhiHuang. I'm [Dosu](https://dosu.dev), and I'm helping the Dify team manage their backlog and am marking this issue as stale. **Issue Summary:** - You reported that uploading the same text file twice on different days in Dify Cloud v1.11.1 causes the knowledge base status to get stuck at "queuing." - This is a known bug in the internal processing pipeline of version 1.11.1, resulting in uploads stalling with zero words processed. - A fix for this issue exists in newer code but has not yet been deployed to the cloud version, with no estimated time of arrival. - Self-hosted users can apply the fix themselves, but cloud users currently have no workaround other than monitoring for updates. - Related discussions and troubleshooting suggestions have been shared, including a pointer to issue #30237. **What's Next:** - Please let me know if this issue is still relevant with the latest version of Dify; you can keep the discussion open by commenting here. - Otherwise, this issue will be automatically closed in 15 days. Thank you for your understanding and contribution!
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Reference: langgenius/dify#21185
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