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pdf处理状态错误 #5

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opened 2026-02-21 17:25:30 -05:00 by yindo · 4 comments
yindo commented 2026-02-21 17:25:30 -05:00
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Originally created by @DevinFu on GitHub (May 15, 2023).

image

导入pdf后，如图，处理状态显示为错误，我该如何进行下一步工作？

Originally created by @DevinFu on GitHub (May 15, 2023). ![image](https://github.com/langgenius/dify/assets/3973163/c4141102-a1e0-4738-ae89-da13f6305f1e) 导入pdf后，如图，处理状态显示为错误，我该如何进行下一步工作？
yindo closed this issue 2026-02-21 17:25:30 -05:00
yindo commented 2026-02-21 17:25:30 -05:00
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@takatost commented on GitHub (May 15, 2023):

image

导入pdf后，如图，处理状态显示为错误，我该如何进行下一步工作？

是本地部署的吧？可以看下 /document/:document_id 接口返回中，error 字段返回的是什么，这边错误提示前端最近会加上 @Gillian97

@takatost commented on GitHub (May 15, 2023): > ![image](https://user-images.githubusercontent.com/3973163/238269231-c4141102-a1e0-4738-ae89-da13f6305f1e.png) > > 导入pdf后，如图，处理状态显示为错误，我该如何进行下一步工作？ 是本地部署的吧？可以看下 /document/:document_id 接口返回中，error 字段返回的是什么，这边错误提示前端最近会加上 @Gillian97
yindo commented 2026-02-21 17:25:30 -05:00
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@CaesarC commented on GitHub (May 15, 2023):


Traceback (most recent call last):
  File "/app/api/libs/rsa.py", line 45, in decrypt
    private_key = storage.load(filepath)
  File "/app/api/extensions/ext_storage.py", line 65, in load
    raise FileNotFoundError("File not found")
FileNotFoundError: File not found

我也遇到，storage似乎上传不了，权限也改成777了


    llm = LLMBuilder.to_llm(
  File "/app/api/core/llm/llm_builder.py", line 43, in to_llm
    model_credentials = cls.get_model_credentials(tenant_id, model_name)
  File "/app/api/core/llm/llm_builder.py", line 103, in get_model_credentials
    return provider_service.get_credentials(model_name)
  File "/app/api/core/llm/provider/llm_provider_service.py", line 32, in get_credentials
    return self.provider.get_credentials(model_id)
  File "/app/api/core/llm/provider/openai_provider.py", line 28, in get_credentials
    'openai_api_key': self.get_provider_api_key(model_id=model_id)
  File "/app/api/core/llm/provider/base.py", line 39, in get_provider_api_key
    return self.get_decrypted_token(provider.encrypted_config)
  File "/app/api/core/llm/provider/base.py", line 100, in get_decrypted_token
    return self.decrypt_token(token)
  File "/app/api/core/llm/provider/base.py", line 108, in decrypt_token
    return rsa.decrypt(base64.b64decode(token), self.tenant_id)
  File "/app/api/libs/rsa.py", line 47, in decrypt
    raise PrivkeyNotFoundError("Private key not found, tenant_id: {tenant_id}".format(tenant_id=tenant_id))
libs.rsa.PrivkeyNotFoundError: Private key not found, tenant_id: 868937c7-dd78-4537-83ed-f86683e263c5
@CaesarC commented on GitHub (May 15, 2023): ``` Traceback (most recent call last): File "/app/api/libs/rsa.py", line 45, in decrypt private_key = storage.load(filepath) File "/app/api/extensions/ext_storage.py", line 65, in load raise FileNotFoundError("File not found") FileNotFoundError: File not found ``` 我也遇到，storage似乎上传不了，权限也改成777了 ``` llm = LLMBuilder.to_llm( File "/app/api/core/llm/llm_builder.py", line 43, in to_llm model_credentials = cls.get_model_credentials(tenant_id, model_name) File "/app/api/core/llm/llm_builder.py", line 103, in get_model_credentials return provider_service.get_credentials(model_name) File "/app/api/core/llm/provider/llm_provider_service.py", line 32, in get_credentials return self.provider.get_credentials(model_id) File "/app/api/core/llm/provider/openai_provider.py", line 28, in get_credentials 'openai_api_key': self.get_provider_api_key(model_id=model_id) File "/app/api/core/llm/provider/base.py", line 39, in get_provider_api_key return self.get_decrypted_token(provider.encrypted_config) File "/app/api/core/llm/provider/base.py", line 100, in get_decrypted_token return self.decrypt_token(token) File "/app/api/core/llm/provider/base.py", line 108, in decrypt_token return rsa.decrypt(base64.b64decode(token), self.tenant_id) File "/app/api/libs/rsa.py", line 47, in decrypt raise PrivkeyNotFoundError("Private key not found, tenant_id: {tenant_id}".format(tenant_id=tenant_id)) libs.rsa.PrivkeyNotFoundError: Private key not found, tenant_id: 868937c7-dd78-4537-83ed-f86683e263c5 ```
yindo commented 2026-02-21 17:25:30 -05:00
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@CaesarC commented on GitHub (May 15, 2023):

https://github.com/langgenius/dify/pull/21

@CaesarC commented on GitHub (May 15, 2023): https://github.com/langgenius/dify/pull/21
yindo commented 2026-02-21 17:25:30 -05:00
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@CaesarC commented on GitHub (May 15, 2023):

已解决

@CaesarC commented on GitHub (May 15, 2023): 已解决
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