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Code Issues 775 Packages Projects Releases 10 Wiki Activity

Old uploaded files aren't re-indexed when I enable them #716

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opened 2026-02-21 17:28:09 -05:00 by yindo · 2 comments
yindo commented 2026-02-21 17:28:09 -05:00
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Originally created by @Korayem on GitHub (Nov 19, 2023).

Originally assigned to: @JohnJyong on GitHub.

Dify version

0.3.30

Cloud or Self Hosted

Cloud

Steps to reproduce

  1. Upload a file and wait for it to index
  2. Wait for a couple of months
  3. The file will be automtically disabled by the system and the index count will be Zero
  4. Try to enable the file again

✔️ Expected Behavior

The file should re-index its content

❌ Actual Behavior

The file count is still Zero

Here I pressed "Enable" on all old files that became stale and got disabled, but the index count remained Zero
image

The only workaround is to upload the files again

Originally created by @Korayem on GitHub (Nov 19, 2023). Originally assigned to: @JohnJyong on GitHub. ### Dify version 0.3.30 ### Cloud or Self Hosted Cloud ### Steps to reproduce 1. Upload a file and wait for it to index 2. Wait for a couple of months 3. The file will be automtically disabled by the system and the index count will be Zero 4. Try to enable the file again ### ✔️ Expected Behavior The file should re-index its content ### ❌ Actual Behavior The file count is still Zero Here I pressed "Enable" on all old files that became stale and got disabled, but the index count remained Zero ![image](https://github.com/langgenius/dify/assets/198332/7a230fc7-a92e-4fc4-bd25-a7a4d7714a84) The only workaround is to upload the files again
yindo added the 🐞 bug label 2026-02-21 17:28:09 -05:00
yindo closed this issue 2026-02-21 17:28:09 -05:00
yindo commented 2026-02-21 17:28:09 -05:00
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@JohnJyong commented on GitHub (Dec 5, 2023):

the retrieval count is not the index count， retrieval count mean how many times the document has been retrievered. You can check the documents' status at Retrieval Testing
image

@JohnJyong commented on GitHub (Dec 5, 2023): the retrieval count is not the index count， retrieval count mean how many times the document has been retrievered. You can check the documents' status at Retrieval Testing ![image](https://github.com/langgenius/dify/assets/76649700/f7ec2efb-8468-4056-914d-a069ccdbb475)
yindo commented 2026-02-21 17:28:09 -05:00
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@Korayem commented on GitHub (Dec 6, 2023):

My bad for the misunderstanding

I uploaded those documents more than 6 months ago. When I tried to test my existing chatbot tied to those Knowledge Docs, it didnt hit any doc, because no citations exist. So I went to the Knowledge and found all files got disabled. So I thought it must be an automated thing to save on space for idle accounts. So I enabled all files. Waited a bit and went back to ask the chatbot but still zero hits.

When I tried today, however, everything works extremely well!! I would say even better than the same GPT I have on chatgpt with the same files. The rerank using cohere is making a lot of difference apparently!

Cheers 🍻

@Korayem commented on GitHub (Dec 6, 2023): My bad for the misunderstanding I uploaded those documents more than 6 months ago. When I tried to test my existing chatbot tied to those Knowledge Docs, it didnt hit any doc, because no citations exist. So I went to the Knowledge and found all files got disabled. So I thought it must be an automated thing to save on space for idle accounts. So I enabled all files. Waited a bit and went back to ask the chatbot but still zero hits. When I tried today, however, everything works extremely well!! I would say even better than the same GPT I have on chatgpt with the same files. The rerank using cohere is making a lot of difference apparently! Cheers 🍻
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Reference: langgenius/dify#716
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