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All data in my team's workspace, which I subscribed to on an annual plan, has been reset. #7220

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opened 2026-02-21 18:19:29 -05:00 by yindo · 2 comments
yindo commented 2026-02-21 18:19:29 -05:00
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Originally created by @MaikoKitamura on GitHub (Dec 16, 2024).

Self Checks

  • This is only for bug report, if you would like to ask a question, please head to Discussions.
  • I have searched for existing issues search for existing issues, including closed ones.
  • I confirm that I am using English to submit this report (我已阅读并同意 Language Policy).
  • [FOR CHINESE USERS] 请务必使用英文提交 Issue，否则会被关闭。谢谢！:）
  • Please do not modify this template :) and fill in all the required fields.

Dify version

0.14.0

Cloud or Self Hosted

Cloud

Steps to reproduce

My entire workspace, which I've been paying for annually on a team plan, has been completely wiped clean. All settings and apps I created are gone.
When I looked into my billing history, I couldn't find any records, and the only option given was to update the plan.
Everything was working fine until yesterday, but now all my apps have vanished.
① What could have caused this?
② Will upgrading the plan again restore my lost apps and settings?

✔️ Expected Behavior

I would like to restore my account to its previous paid state.

❌ Actual Behavior

We are unable to assist you as you have already paid for an annual subscription.

Originally created by @MaikoKitamura on GitHub (Dec 16, 2024). ### Self Checks - [X] This is only for bug report, if you would like to ask a question, please head to [Discussions](https://github.com/langgenius/dify/discussions/categories/general). - [X] I have searched for existing issues [search for existing issues](https://github.com/langgenius/dify/issues), including closed ones. - [X] I confirm that I am using English to submit this report (我已阅读并同意 [Language Policy](https://github.com/langgenius/dify/issues/1542)). - [X] [FOR CHINESE USERS] 请务必使用英文提交 Issue，否则会被关闭。谢谢！:） - [X] Please do not modify this template :) and fill in all the required fields. ### Dify version 0.14.0 ### Cloud or Self Hosted Cloud ### Steps to reproduce My entire workspace, which I've been paying for annually on a team plan, has been completely wiped clean. All settings and apps I created are gone. When I looked into my billing history, I couldn't find any records, and the only option given was to update the plan. Everything was working fine until yesterday, but now all my apps have vanished. ① What could have caused this? ② Will upgrading the plan again restore my lost apps and settings? ### ✔️ Expected Behavior I would like to restore my account to its previous paid state. ### ❌ Actual Behavior We are unable to assist you as you have already paid for an annual subscription.
yindo added the 🐞 bugcloud labels 2026-02-21 18:19:29 -05:00
yindo closed this issue 2026-02-21 18:19:29 -05:00
yindo commented 2026-02-21 18:19:30 -05:00
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@crazywoola commented on GitHub (Dec 16, 2024):

Did you change the workspace? Also please submit this report to support@dify.ai, we need your account email to take a look.

@crazywoola commented on GitHub (Dec 16, 2024): Did you change the workspace? Also please submit this report to support@dify.ai, we need your account email to take a look.
yindo commented 2026-02-21 18:19:30 -05:00
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@MaikoKitamura commented on GitHub (Dec 16, 2024):

@crazywoola
No, I haven't made any changes to my workspace or login methods.
I will try contacting support. Thank you for your assistance.

@MaikoKitamura commented on GitHub (Dec 16, 2024): @crazywoola No, I haven't made any changes to my workspace or login methods. I will try contacting support. Thank you for your assistance.
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Reference: langgenius/dify#7220
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