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The AI Web App shows a blank page when opened on iPhone X. #7363

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opened 2026-02-21 18:20:11 -05:00 by yindo · 16 comments
yindo commented 2026-02-21 18:20:11 -05:00
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Originally created by @oiuv on GitHub (Dec 23, 2024).

Self Checks

  • This is only for bug report, if you would like to ask a question, please head to Discussions.
  • I have searched for existing issues search for existing issues, including closed ones.
  • I confirm that I am using English to submit this report (我已阅读并同意 Language Policy).
  • [FOR CHINESE USERS] 请务必使用英文提交 Issue，否则会被关闭。谢谢！:）
  • Please do not modify this template :) and fill in all the required fields.

Dify version

0.14.0

Cloud or Self Hosted

Self Hosted (Docker)

Steps to reproduce

When I open my AI Web APP like http://xxx.ai/chat/SumVdAt8WMqjt4Uj on my iPhone, just show a blank page, but I can open it on my Android.

and I tested v0.10.1 can open correctly on iPhone, but v0.14.0 can't open.

✔️ Expected Behavior

Open the AI web app page.

❌ Actual Behavior

The AI Web App shows a blank page when opened on my iPhone.

Originally created by @oiuv on GitHub (Dec 23, 2024). ### Self Checks - [X] This is only for bug report, if you would like to ask a question, please head to [Discussions](https://github.com/langgenius/dify/discussions/categories/general). - [X] I have searched for existing issues [search for existing issues](https://github.com/langgenius/dify/issues), including closed ones. - [X] I confirm that I am using English to submit this report (我已阅读并同意 [Language Policy](https://github.com/langgenius/dify/issues/1542)). - [X] [FOR CHINESE USERS] 请务必使用英文提交 Issue，否则会被关闭。谢谢！:） - [X] Please do not modify this template :) and fill in all the required fields. ### Dify version 0.14.0 ### Cloud or Self Hosted Self Hosted (Docker) ### Steps to reproduce When I open my AI Web APP like http://xxx.ai/chat/SumVdAt8WMqjt4Uj on my iPhone, just show a blank page, but I can open it on my Android. and I tested v0.10.1 can open correctly on iPhone, but v0.14.0 can't open. ### ✔️ Expected Behavior Open the AI web app page. ### ❌ Actual Behavior The AI Web App shows a blank page when opened on my iPhone.
yindo added the 🐞 bugstale labels 2026-02-21 18:20:11 -05:00
yindo closed this issue 2026-02-21 18:20:12 -05:00
yindo commented 2026-02-21 18:20:12 -05:00
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@crazywoola commented on GitHub (Dec 23, 2024):

Can you provide more information regarding this issue, such as the logs of the web console?

@crazywoola commented on GitHub (Dec 23, 2024): Can you provide more information regarding this issue, such as the logs of the web console?
yindo commented 2026-02-21 18:20:12 -05:00
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@oiuv commented on GitHub (Dec 24, 2024):

Can you provide more information regarding this issue, such as the logs of the web console?

Sorry, How can I view the access logs of the Web APP page on my iPhone?

1735019648324(1)

I can open home page, but can't open WebAPP page

image

image

@oiuv commented on GitHub (Dec 24, 2024): > Can you provide more information regarding this issue, such as the logs of the web console? Sorry, How can I view the access logs of the Web APP page on my iPhone? ![1735019648324(1)](https://github.com/user-attachments/assets/68902d08-a4d6-462b-85e0-65c9328ffcc0) I can open home page, but can't open WebAPP page ![image](https://github.com/user-attachments/assets/debbed4c-98c2-44bf-adff-d4e81518a1da) ![image](https://github.com/user-attachments/assets/1273028d-1406-499e-a5ef-df3bbf9e1a96)
yindo commented 2026-02-21 18:20:12 -05:00
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@josh-zhang commented on GitHub (Dec 24, 2024):

可能是因为浏览器版本太旧了。。

@josh-zhang commented on GitHub (Dec 24, 2024): 可能是因为浏览器版本太旧了。。
yindo commented 2026-02-21 18:20:12 -05:00
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@oiuv commented on GitHub (Dec 24, 2024):

可能是因为浏览器版本太旧了。。

是有可能，但是这个有好几个用户反馈了，因为我这个是做了一个答疑服务给用户，但我不能让用户换手机啊，而且的确我升级前可以正常用，把dify升级后白屏了。

It's possible, but several users have reported this issue. I've provided a Q&A service for users, and I can't ask them to change their phones. Moreover, it was working fine before I upgraded Dify, but after the upgrade, the screen went blank.

@oiuv commented on GitHub (Dec 24, 2024): > 可能是因为浏览器版本太旧了。。 是有可能，但是这个有好几个用户反馈了，因为我这个是做了一个答疑服务给用户，但我不能让用户换手机啊，而且的确我升级前可以正常用，把dify升级后白屏了。 It's possible, but several users have reported this issue. I've provided a Q&A service for users, and I can't ask them to change their phones. Moreover, it was working fine before I upgraded Dify, but after the upgrade, the screen went blank.
yindo commented 2026-02-21 18:20:12 -05:00
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@josh-zhang commented on GitHub (Dec 24, 2024):

我跟你情况类似，dify 0.11.*的时候正常，升级到0.14.*以后，windows环境80+、90+的旧版chrome以及比较旧的edge就都是白屏了，浏览器console报js syntax错误。
server端试了很多方法都没用，最后客户端升级到100+版的chrome就正常了。。

@josh-zhang commented on GitHub (Dec 24, 2024): 我跟你情况类似，dify 0.11.*的时候正常，升级到0.14.*以后，windows环境80+、90+的旧版chrome以及比较旧的edge就都是白屏了，浏览器console报js syntax错误。 server端试了很多方法都没用，最后客户端升级到100+版的chrome就正常了。。
yindo commented 2026-02-21 18:20:12 -05:00
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@oiuv commented on GitHub (Dec 26, 2024):

这个不能只让客户端升级，得解决服务端的兼容问题啊，要不没法用，而且目前还有部分安卓手机也是白屏。

@oiuv commented on GitHub (Dec 26, 2024): 这个不能只让客户端升级，得解决服务端的兼容问题啊，要不没法用，而且目前还有部分安卓手机也是白屏。
yindo commented 2026-02-21 18:20:12 -05:00
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@dosubot[bot] commented on GitHub (Feb 9, 2025):

Hi, @oiuv. I'm Dosu, and I'm helping the Dify team manage their backlog. I'm marking this issue as stale.

Issue Summary:

  • The AI Web App shows a blank page on iPhone X with version 0.14.0.
  • The app works correctly on Android and iPhone with version 0.10.1.
  • The issue occurs in a self-hosted Docker environment.
  • @crazywoola requested web console logs; however, you're unsure how to access them on an iPhone.
  • @josh-zhang suggested updating the browser, but you highlighted the need for server-side compatibility.

Next Steps:

  • Please confirm if this issue is still relevant with the latest version of Dify.
  • If it is, you can keep the discussion open by commenting; otherwise, it will be automatically closed in 15 days.

Thank you for your understanding and contribution!

@dosubot[bot] commented on GitHub (Feb 9, 2025): Hi, @oiuv. I'm [Dosu](https://dosu.dev), and I'm helping the Dify team manage their backlog. I'm marking this issue as stale. **Issue Summary:** - The AI Web App shows a blank page on iPhone X with version 0.14.0. - The app works correctly on Android and iPhone with version 0.10.1. - The issue occurs in a self-hosted Docker environment. - @crazywoola requested web console logs; however, you're unsure how to access them on an iPhone. - @josh-zhang suggested updating the browser, but you highlighted the need for server-side compatibility. **Next Steps:** - Please confirm if this issue is still relevant with the latest version of Dify. - If it is, you can keep the discussion open by commenting; otherwise, it will be automatically closed in 15 days. Thank you for your understanding and contribution!
yindo commented 2026-02-21 18:20:13 -05:00
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@oiuv commented on GitHub (Feb 9, 2025):

Hi, @oiuv. I'm Dosu, and I'm helping the Dify team manage their backlog. I'm marking this issue as stale.

Issue Summary:

  • The AI Web App shows a blank page on iPhone X with version 0.14.0.
  • The app works correctly on Android and iPhone with version 0.10.1.
  • The issue occurs in a self-hosted Docker environment.
  • @crazywoola requested web console logs; however, you're unsure how to access them on an iPhone.
  • @josh-zhang suggested updating the browser, but you highlighted the need for server-side compatibility.

Next Steps:

  • Please confirm if this issue is still relevant with the latest version of Dify.
  • If it is, you can keep the discussion open by commenting; otherwise, it will be automatically closed in 15 days.

Thank you for your understanding and contribution!

I tested with version 0.15.3, still blank.

@oiuv commented on GitHub (Feb 9, 2025): > Hi, [@oiuv](https://github.com/oiuv). I'm [Dosu](https://dosu.dev), and I'm helping the Dify team manage their backlog. I'm marking this issue as stale. > > **Issue Summary:** > > * The AI Web App shows a blank page on iPhone X with version 0.14.0. > * The app works correctly on Android and iPhone with version 0.10.1. > * The issue occurs in a self-hosted Docker environment. > * [@crazywoola](https://github.com/crazywoola) requested web console logs; however, you're unsure how to access them on an iPhone. > * [@josh-zhang](https://github.com/josh-zhang) suggested updating the browser, but you highlighted the need for server-side compatibility. > > **Next Steps:** > > * Please confirm if this issue is still relevant with the latest version of Dify. > * If it is, you can keep the discussion open by commenting; otherwise, it will be automatically closed in 15 days. > > Thank you for your understanding and contribution! I tested with version 0.15.3, still blank.
yindo commented 2026-02-21 18:20:13 -05:00
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@dosubot[bot] commented on GitHub (Feb 9, 2025):

@crazywoola, the user @oiuv has confirmed that the issue with the AI Web App showing a blank page on iPhone X persists in version 0.15.3. Could you please assist them with this issue?

@dosubot[bot] commented on GitHub (Feb 9, 2025): @crazywoola, the user @oiuv has confirmed that the issue with the AI Web App showing a blank page on iPhone X persists in version 0.15.3. Could you please assist them with this issue?
yindo commented 2026-02-21 18:20:13 -05:00
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@crazywoola commented on GitHub (Feb 11, 2025):

Might related to this fix: build failed due to getPrevChatList no longer exists (#13383)

@crazywoola commented on GitHub (Feb 11, 2025): Might related to this fix: build failed due to `getPrevChatList` no longer exists (#13383)
yindo commented 2026-02-21 18:20:13 -05:00
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@oiuv commented on GitHub (Feb 12, 2025):

我跟你情况类似，dify 0.11.*的时候正常，升级到0.14.*以后，windows环境80+、90+的旧版chrome以及比较旧的edge就都是白屏了，浏览器console报js syntax错误。 server端试了很多方法都没用，最后客户端升级到100+版的chrome就正常了。。

问题一直没解决，很麻烦，我还是部署了正式的服务的，结果不得不把相关的功能单独部署一个旧版本的服务来临时处理。

@oiuv commented on GitHub (Feb 12, 2025): > 我跟你情况类似，dify 0.11.*的时候正常，升级到0.14.*以后，windows环境80+、90+的旧版chrome以及比较旧的edge就都是白屏了，浏览器console报js syntax错误。 server端试了很多方法都没用，最后客户端升级到100+版的chrome就正常了。。 问题一直没解决，很麻烦，我还是部署了正式的服务的，结果不得不把相关的功能单独部署一个旧版本的服务来临时处理。
yindo commented 2026-02-21 18:20:13 -05:00
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@LeeOSO commented on GitHub (Feb 18, 2025):

same error here, can someone fix it?

@LeeOSO commented on GitHub (Feb 18, 2025): same error here, can someone fix it?
yindo commented 2026-02-21 18:20:13 -05:00
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@hao0oah commented on GitHub (Feb 19, 2025):

same error here, can someone fix it?

@hao0oah commented on GitHub (Feb 19, 2025): same error here, can someone fix it?
yindo commented 2026-02-21 18:20:13 -05:00
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@xieyos commented on GitHub (Mar 3, 2025):

Reduce the versions of these two components and recompile the web so that they can be used normally
"mermaid": "10.9.3",
"code-inspector-plugin": "^0.13.0",

@xieyos commented on GitHub (Mar 3, 2025): Reduce the versions of these two components and recompile the web so that they can be used normally "mermaid": "10.9.3", "code-inspector-plugin": "^0.13.0",
yindo commented 2026-02-21 18:20:13 -05:00
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@oiuv commented on GitHub (Mar 7, 2025):

Reduce the versions of these two components and recompile the web so that they can be used normally "mermaid": "10.9.3", "code-inspector-plugin": "^0.13.0",

can you fix this bug?

@oiuv commented on GitHub (Mar 7, 2025): > Reduce the versions of these two components and recompile the web so that they can be used normally "mermaid": "10.9.3", "code-inspector-plugin": "^0.13.0", can you fix this bug?
yindo commented 2026-02-21 18:20:13 -05:00
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@dosubot[bot] commented on GitHub (Apr 7, 2025):

Hi, @oiuv. I'm Dosu, and I'm helping the Dify team manage their backlog. I'm marking this issue as stale.

Issue Summary:

  • The AI Web App shows a blank page on an iPhone X with version 0.14.0 in a self-hosted Docker environment.
  • The app works on Android devices and with version 0.10.1 on the iPhone.
  • You were unsure how to access web console logs on an iPhone when requested.
  • Despite testing with version 0.15.3, the issue remains unresolved.
  • Other users have reported similar issues, and suggestions include reducing component versions and recompiling.

Next Steps:

  • Please confirm if this issue is still relevant with the latest version of the Dify repository.
  • If it is, you can keep the discussion open by commenting; otherwise, it will be automatically closed in 15 days.

Thank you for your understanding and contribution!

@dosubot[bot] commented on GitHub (Apr 7, 2025): Hi, @oiuv. I'm [Dosu](https://dosu.dev), and I'm helping the Dify team manage their backlog. I'm marking this issue as stale. **Issue Summary:** - The AI Web App shows a blank page on an iPhone X with version 0.14.0 in a self-hosted Docker environment. - The app works on Android devices and with version 0.10.1 on the iPhone. - You were unsure how to access web console logs on an iPhone when requested. - Despite testing with version 0.15.3, the issue remains unresolved. - Other users have reported similar issues, and suggestions include reducing component versions and recompiling. **Next Steps:** - Please confirm if this issue is still relevant with the latest version of the Dify repository. - If it is, you can keep the discussion open by commenting; otherwise, it will be automatically closed in 15 days. Thank you for your understanding and contribution!
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