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ollama.pull() fails with ResponseError but ollama pull on the command line works fine #215

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opened 2026-02-15 16:28:48 -05:00 by yindo · 2 comments
yindo commented 2026-02-15 16:28:48 -05:00
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Originally created by @ananda1996ai on GitHub (Feb 6, 2025).

I have a basic Ollama service running on 127.0.0.1:11434 as default, and I am trying to use the model "mistral-small:24b-instruct-2501-q4_K_M".

When trying to use the python library to
ollama.pull("mistral-small:24b-instruct-2501-q4_K_M")
I get a ResponseError:

Cell In[3], line 1
----> 1 ollama.pull("mistral-small:24b-instruct-2501-q4_K_M")

File /env/lib/python3.10/site-packages/ollama/_client.py:422, in Client.pull(self, model, insecure, stream)
    410 def pull(
    411   self,
    412   model: str,
   (...)
    415   stream: bool = False,
    416 ) -> Union[ProgressResponse, Iterator[ProgressResponse]]:
    417   """
    418   Raises `ResponseError` if the request could not be fulfilled.
    419 
    420   Returns `ProgressResponse` if `stream` is `False`, otherwise returns a `ProgressResponse` generator.
    421   """
--> 422   return self._request(
    423     ProgressResponse,
    424     'POST',
    425     '/api/pull',
    426     json=PullRequest(
    427       model=model,
    428       insecure=insecure,
    429       stream=stream,
    430     ).model_dump(exclude_none=True),
    431     stream=stream,
    432   )

File /data/rg_data/pct_mai/Users/Anandamoy/anaconda3/envs/unsloth_env/lib/python3.10/site-packages/ollama/_client.py:178, in Client._request(self, cls, stream, *args, **kwargs)
    174         yield cls(**part)
    176   return inner()
--> 178 return cls(**self._request_raw(*args, **kwargs).json())

File /data/rg_data/pct_mai/Users/Anandamoy/anaconda3/envs/unsloth_env/lib/python3.10/site-packages/ollama/_client.py:122, in Client._request_raw(self, *args, **kwargs)
    120   return r
    121 except httpx.HTTPStatusError as e:
--> 122   raise ResponseError(e.response.text, e.response.status_code) from None
    123 except httpx.ConnectError:
    124   raise ConnectionError(CONNECTION_ERROR_MESSAGE) from None

ResponseError: <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">
<html><head>
<meta type="copyright" content="Copyright (C) 1996-2016 The Squid Software Foundation and contributors">
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<title>ERROR: The requested URL could not be retrieved</title>
<style type="text/css"><!--
 /*
 * Copyright (C) 1996-2016 The Squid Software Foundation and contributors
 *
 * Squid software is distributed under GPLv2+ license and includes
 * contributions from numerous individuals and organizations.
 * Please see the COPYING and CONTRIBUTORS files for details.
 */

/*
 Stylesheet for Squid Error pages
 Adapted from design by Free CSS Templates
 http://www.freecsstemplates.org/
 Released for free under a Creative Commons Attribution 2.5 License
*/

/* Page basics */
* {
	font-family: verdana, sans-serif;
}

html body {
	margin: 0;
	padding: 0;
	background: #efefef;
	font-size: 12px;
	color: #1e1e1e;
}

/* Page displayed title area */
#titles {
	margin-left: 15px;
	padding: 10px;
	padding-left: 100px;
	background: url('/squid-internal-static/icons/SN.png') no-repeat left;
}

/* initial title */
#titles h1 {
	color: #000000;
}
#titles h2 {
	color: #000000;
}

/* special event: FTP success page titles */
#titles ftpsuccess {
	background-color:#00ff00;
	width:100%;
}

/* Page displayed body content area */
#content {
	padding: 10px;
	background: #ffffff;
}

/* General text */
p {
}

/* error brief description */
#error p {
}

/* some data which may have caused the problem */
#data {
}

/* the error message received from the system or other software */
#sysmsg {
}

pre {
    font-family:sans-serif;
}

/* special event: FTP directory listing */
#dirmsg {
    font-family: courier;
    color: black;
    font-size: 10pt;
}
#dirlisting {
    margin-left: 2%;
    margin-right: 2%;
}
#dirlisting tr.entry td.icon,td.filename,td.size,td.date {
    border-bottom: groove;
}
#dirlisting td.size {
    width: 50px;
    text-align: right;
    padding-right: 5px;
}

/* horizontal lines */
hr {
	margin: 0;
}

/* page displayed footer area */
#footer {
	font-size: 9px;
	padding-left: 10px;
}


body
:lang(fa) { direction: rtl; font-size: 100%; font-family: Tahoma, Roya, sans-serif; float: right; }
:lang(he) { direction: rtl; }
 --></style>
</head><body id=ERR_ACCESS_DENIED>
<div id="titles">
<h1>ERROR</h1>
<h2>The requested URL could not be retrieved</h2>
</div>
<hr>

<div id="content">
<p>The following error was encountered while trying to retrieve the URL: <a href="http://127.0.0.1:11434/api/pull">[http://127.0.0.1:11434/api/pull</a></p](http://127.0.0.1:11434/api/pull%3C/a%3E%3C/p)>

<blockquote id="error">
<p><b>Access Denied.</b></p>
</blockquote>

<p>Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.</p>

<p>Your cache administrator is <a href="mailto:root?subject=CacheErrorInfo%20-%20ERR_ACCESS_DENIED&amp;body=CacheHost%3A%20proxy.ec2.internal%0D%0AErrPage%3A%20ERR_ACCESS_DENIED%0D%0AErr%3A%20%5Bnone%5D%0D%0ATimeStamp%3A%20Thu,%2006%20Feb%202025%2019%3A34%3A27%20GMT%0D%0A%0D%0AClientIP%3A%20192.168.12.105%0D%0A%0D%0AHTTP%20Request%3A%0D%0APOST%20%2Fapi%2Fpull%20HTTP%2F1.1%0AAccept-Encoding%3A%20gzip,%20deflate%0D%0AConnection%3A%20keep-alive%0D%0AContent-Type%3A%20application%2Fjson%0D%0AAccept%3A%20application%2Fjson%0D%0AUser-Agent%3A%20ollama-python%2F0.4.7%20(x86_64%20linux)%20Python%2F3.10.12%0D%0AContent-Length%3A%2087%0D%0AHost%3A%20127.0.0.1%3A11434%0D%0A%0D%0A%0D%0A">root</a>.</p>
<br>
</div>

<hr>
<div id="footer">
<p>Generated Thu, 06 Feb 2025 19:34:27 GMT by proxy.ec2.internal (squid/3.5.20)</p>
<!-- ERR_ACCESS_DENIED -->
</div>
</body></html>
 (status code: 403)

However, when I try ollama pull mistral-small:24b-instruct-2501-q4_K_M from the command line it works as expected, pulling the model files. Why is it working from the CLI but fails from the python library?

Am I doing something wrong? New to Ollama, so any help will be much appreciated.

Originally created by @ananda1996ai on GitHub (Feb 6, 2025). I have a basic Ollama service running on 127.0.0.1:11434 as default, and I am trying to use the model "mistral-small:24b-instruct-2501-q4_K_M". When trying to use the python library to `ollama.pull("mistral-small:24b-instruct-2501-q4_K_M")` I get a **ResponseError**: ``` Cell In[3], line 1 ----> 1 ollama.pull("mistral-small:24b-instruct-2501-q4_K_M") File /env/lib/python3.10/site-packages/ollama/_client.py:422, in Client.pull(self, model, insecure, stream) 410 def pull( 411 self, 412 model: str, (...) 415 stream: bool = False, 416 ) -> Union[ProgressResponse, Iterator[ProgressResponse]]: 417 """ 418 Raises `ResponseError` if the request could not be fulfilled. 419 420 Returns `ProgressResponse` if `stream` is `False`, otherwise returns a `ProgressResponse` generator. 421 """ --> 422 return self._request( 423 ProgressResponse, 424 'POST', 425 '/api/pull', 426 json=PullRequest( 427 model=model, 428 insecure=insecure, 429 stream=stream, 430 ).model_dump(exclude_none=True), 431 stream=stream, 432 ) File /data/rg_data/pct_mai/Users/Anandamoy/anaconda3/envs/unsloth_env/lib/python3.10/site-packages/ollama/_client.py:178, in Client._request(self, cls, stream, *args, **kwargs) 174 yield cls(**part) 176 return inner() --> 178 return cls(**self._request_raw(*args, **kwargs).json()) File /data/rg_data/pct_mai/Users/Anandamoy/anaconda3/envs/unsloth_env/lib/python3.10/site-packages/ollama/_client.py:122, in Client._request_raw(self, *args, **kwargs) 120 return r 121 except httpx.HTTPStatusError as e: --> 122 raise ResponseError(e.response.text, e.response.status_code) from None 123 except httpx.ConnectError: 124 raise ConnectionError(CONNECTION_ERROR_MESSAGE) from None ResponseError: <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> <html><head> <meta type="copyright" content="Copyright (C) 1996-2016 The Squid Software Foundation and contributors"> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <title>ERROR: The requested URL could not be retrieved</title> <style type="text/css"><!-- /* * Copyright (C) 1996-2016 The Squid Software Foundation and contributors * * Squid software is distributed under GPLv2+ license and includes * contributions from numerous individuals and organizations. * Please see the COPYING and CONTRIBUTORS files for details. */ /* Stylesheet for Squid Error pages Adapted from design by Free CSS Templates http://www.freecsstemplates.org/ Released for free under a Creative Commons Attribution 2.5 License */ /* Page basics */ * { font-family: verdana, sans-serif; } html body { margin: 0; padding: 0; background: #efefef; font-size: 12px; color: #1e1e1e; } /* Page displayed title area */ #titles { margin-left: 15px; padding: 10px; padding-left: 100px; background: url('/squid-internal-static/icons/SN.png') no-repeat left; } /* initial title */ #titles h1 { color: #000000; } #titles h2 { color: #000000; } /* special event: FTP success page titles */ #titles ftpsuccess { background-color:#00ff00; width:100%; } /* Page displayed body content area */ #content { padding: 10px; background: #ffffff; } /* General text */ p { } /* error brief description */ #error p { } /* some data which may have caused the problem */ #data { } /* the error message received from the system or other software */ #sysmsg { } pre { font-family:sans-serif; } /* special event: FTP directory listing */ #dirmsg { font-family: courier; color: black; font-size: 10pt; } #dirlisting { margin-left: 2%; margin-right: 2%; } #dirlisting tr.entry td.icon,td.filename,td.size,td.date { border-bottom: groove; } #dirlisting td.size { width: 50px; text-align: right; padding-right: 5px; } /* horizontal lines */ hr { margin: 0; } /* page displayed footer area */ #footer { font-size: 9px; padding-left: 10px; } body :lang(fa) { direction: rtl; font-size: 100%; font-family: Tahoma, Roya, sans-serif; float: right; } :lang(he) { direction: rtl; } --></style> </head><body id=ERR_ACCESS_DENIED> <div id="titles"> <h1>ERROR</h1> <h2>The requested URL could not be retrieved</h2> </div> <hr> <div id="content"> <p>The following error was encountered while trying to retrieve the URL: <a href="http://127.0.0.1:11434/api/pull">[http://127.0.0.1:11434/api/pull</a></p](http://127.0.0.1:11434/api/pull%3C/a%3E%3C/p)> <blockquote id="error"> <p><b>Access Denied.</b></p> </blockquote> <p>Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.</p> <p>Your cache administrator is <a href="mailto:root?subject=CacheErrorInfo%20-%20ERR_ACCESS_DENIED&amp;body=CacheHost%3A%20proxy.ec2.internal%0D%0AErrPage%3A%20ERR_ACCESS_DENIED%0D%0AErr%3A%20%5Bnone%5D%0D%0ATimeStamp%3A%20Thu,%2006%20Feb%202025%2019%3A34%3A27%20GMT%0D%0A%0D%0AClientIP%3A%20192.168.12.105%0D%0A%0D%0AHTTP%20Request%3A%0D%0APOST%20%2Fapi%2Fpull%20HTTP%2F1.1%0AAccept-Encoding%3A%20gzip,%20deflate%0D%0AConnection%3A%20keep-alive%0D%0AContent-Type%3A%20application%2Fjson%0D%0AAccept%3A%20application%2Fjson%0D%0AUser-Agent%3A%20ollama-python%2F0.4.7%20(x86_64%20linux)%20Python%2F3.10.12%0D%0AContent-Length%3A%2087%0D%0AHost%3A%20127.0.0.1%3A11434%0D%0A%0D%0A%0D%0A">root</a>.</p> <br> </div> <hr> <div id="footer"> <p>Generated Thu, 06 Feb 2025 19:34:27 GMT by proxy.ec2.internal (squid/3.5.20)</p> <!-- ERR_ACCESS_DENIED --> </div> </body></html> (status code: 403) ``` However, when I try `ollama pull mistral-small:24b-instruct-2501-q4_K_M` from the command line it works as expected, pulling the model files. Why is it working from the CLI but fails from the python library? **Am I doing something wrong?** New to Ollama, so any help will be much appreciated.
yindo commented 2026-02-15 16:28:48 -05:00
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@ParthSareen commented on GitHub (Feb 10, 2025):

When you say it works from the command line - is the cURL request working?
Something like:

curl http://localhost:11434/api/pull -d '{
  "model": "llama3.2"
}'

Trying to see if this is a python issue or network - I'm pretty sure it's network related given the result you got back.

Image
@ParthSareen commented on GitHub (Feb 10, 2025): When you say it works from the command line - is the cURL request working? Something like: ```sh curl http://localhost:11434/api/pull -d '{ "model": "llama3.2" }' ``` Trying to see if this is a python issue or network - I'm pretty sure it's network related given the result you got back. <img width="940" alt="Image" src="https://github.com/user-attachments/assets/3d62ed78-27ed-4a80-bc02-c0d801d39756" />
yindo commented 2026-02-15 16:28:48 -05:00
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@SSdevelop commented on GitHub (Oct 22, 2025):

I am getting the same error. I can chat with the model through CLI by running ollama run <MODEL>. However, when I try to connect with API, I am getting the same HTML error file.

@SSdevelop commented on GitHub (Oct 22, 2025): I am getting the same error. I can chat with the model through CLI by running `ollama run <MODEL>`. However, when I try to connect with API, I am getting the same HTML error file.
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Reference: ollama/ollama-python#215
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