CrashLoopBackOff offline installation #16

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opened 2026-02-15 19:15:27 -05:00 by yindo · 11 comments

yindo commented 2026-02-15 19:15:27 -05:00

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Originally created by @redno2 on GitHub (Jun 14, 2024).

Bug Report

Description

Bug Summary:
Try to deploy the helm chart and kubernetes manifests, both fail in offline setup.

"Cannot determine model snapshot path: Cannot find an appropriate cached snapshot folder for the specified revision on the local disk and outgoing traffic has been disabled. To enable repo look-ups and downloads online, pass 'local_files_only=False' as input."

Try to tests without success:
https://github.com/open-webui/open-webui/discussions/918
https://github.com/open-webui/open-webui/pull/1419

Steps to Reproduce:
Deploy in offline mode

Expected Behavior:
Work without internet connection

Actual Behavior:
Pod CrashLoopBackOff

Environment

• Open WebUI Version: 0.3.4 and dev

• Ollama (if applicable): 0.1.43

• Operating System: Ubuntu 22.04

Reproduction Details

Confirmation:

• I have read and followed all the instructions provided in the README.md.
• I am on the latest version of both Open WebUI and Ollama.
• I have included the browser console logs.
• I have included the Docker container logs.

Logs and Screenshots

Docker Container Logs:

$ kc get pod -A -w
NAMESPACE            NAME                                               READY   STATUS             RESTARTS        AGE
ingress-nginx        ingress-nginx-admission-create-brj9m               0/1     Completed          0               20m
ingress-nginx        ingress-nginx-admission-patch-89gkx                0/1     Completed          0               20m
ingress-nginx        ingress-nginx-controller-774bbd759-hq6jc           1/1     Running            0               20m
kube-system          coredns-5dd5756b68-c8jwm                           1/1     Running            0               20m
kube-system          coredns-5dd5756b68-kgv2s                           1/1     Running            0               20m
kube-system          etcd-open-webui-control-plane                      1/1     Running            0               20m
kube-system          kindnet-7bq6d                                      1/1     Running            0               20m
kube-system          kube-apiserver-open-webui-control-plane            1/1     Running            0               20m
kube-system          kube-controller-manager-open-webui-control-plane   1/1     Running            3 (17m ago)     20m
kube-system          kube-proxy-dmqxj                                   1/1     Running            0               20m
kube-system          kube-scheduler-open-webui-control-plane            1/1     Running            2 (18m ago)     20m
local-path-storage   local-path-provisioner-7577fdbbfb-5z57s            1/1     Running            0               20m
qrs-playground       open-webui-75ddcf649d-7hkfw                        0/1     CrashLoopBackOff   7 (4m49s ago)   19m
qrs-playground       open-webui-ollama-659b5c77d9-qt7d9                 1/1     Running            0               19m
qrs-playground       open-webui-pipelines-58ff76867f-jnc7x              1/1     Running            0               19m






$ kc logs  -n qrs-playground open-webui-d94bccd7b-9zg65 -f
Loading WEBUI_SECRET_KEY from file, not provided as an environment variable.
Generating WEBUI_SECRET_KEY
Loading WEBUI_SECRET_KEY from .webui_secret_key
/app
Cannot determine model snapshot path: Cannot find an appropriate cached snapshot folder for the specified revision on the local disk and outgoing traffic has been disabled. To enable repo look-ups and downloads online, pass 'local_files_only=False' as input.
Traceback (most recent call last):
  File "/app/backend/apps/rag/utils.py", line 353, in get_model_path
    model_repo_path = snapshot_download(**snapshot_kwargs)
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_validators.py", line 114, in _inner_fn
    return fn(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/huggingface_hub/_snapshot_download.py", line 220, in snapshot_download
    raise LocalEntryNotFoundError(
huggingface_hub.utils._errors.LocalEntryNotFoundError: Cannot find an appropriate cached snapshot folder for the specified revision on the local disk and outgoing traffic has been disabled. To enable repo look-ups and downloads online, pass 'local_files_only=False' as input.
No sentence-transformers model found with name sentence-transformers/all-MiniLM-L6-v2. Creating a new one with MEAN pooling.
/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py:1132: FutureWarning: `resume_download` is deprecated and will be removed in version 1.0.0. Downloads always resume when possible. If you want to force a new download, use `force_download=True`.
  warnings.warn(
Traceback (most recent call last):
  File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 467, in _make_request
    self._validate_conn(conn)
  File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 1099, in _validate_conn
    conn.connect()
  File "/usr/local/lib/python3.11/site-packages/urllib3/connection.py", line 653, in connect
    sock_and_verified = _ssl_wrap_socket_and_match_hostname(
                        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/urllib3/connection.py", line 806, in _ssl_wrap_socket_and_match_hostname
    ssl_sock = ssl_wrap_socket(
               ^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/urllib3/util/ssl_.py", line 465, in ssl_wrap_socket
    ssl_sock = _ssl_wrap_socket_impl(sock, context, tls_in_tls, server_hostname)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/urllib3/util/ssl_.py", line 509, in _ssl_wrap_socket_impl
    return ssl_context.wrap_socket(sock, server_hostname=server_hostname)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/ssl.py", line 517, in wrap_socket
    return self.sslsocket_class._create(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/ssl.py", line 1104, in _create
    self.do_handshake()
  File "/usr/local/lib/python3.11/ssl.py", line 1382, in do_handshake
    self._sslobj.do_handshake()
ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 793, in urlopen
    response = self._make_request(
               ^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 491, in _make_request
    raise new_e
urllib3.exceptions.SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006)

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/local/lib/python3.11/site-packages/requests/adapters.py", line 589, in send
    resp = conn.urlopen(
           ^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 847, in urlopen
    retries = retries.increment(
              ^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/urllib3/util/retry.py", line 515, in increment
    raise MaxRetryError(_pool, url, reason) from reason  # type: ignore[arg-type]
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='huggingface.co', port=443): Max retries exceeded with url: /sentence-transformers/all-MiniLM-L6-v2/resolve/main/config.json (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006)')))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/local/bin/uvicorn", line 8, in <module>
    sys.exit(main())
             ^^^^^^
  File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1157, in __call__
    return self.main(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1078, in main
    rv = self.invoke(ctx)
         ^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1434, in invoke
    return ctx.invoke(self.callback, **ctx.params)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/click/core.py", line 783, in invoke
    return __callback(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/uvicorn/main.py", line 410, in main
    run(
  File "/usr/local/lib/python3.11/site-packages/uvicorn/main.py", line 578, in run
    server.run()
  File "/usr/local/lib/python3.11/site-packages/uvicorn/server.py", line 61, in run
    return asyncio.run(self.serve(sockets=sockets))
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/asyncio/runners.py", line 190, in run
    return runner.run(main)
           ^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/asyncio/runners.py", line 118, in run
    return self._loop.run_until_complete(task)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "uvloop/loop.pyx", line 1517, in uvloop.loop.Loop.run_until_complete
  File "/usr/local/lib/python3.11/site-packages/uvicorn/server.py", line 68, in serve
    config.load()
  File "/usr/local/lib/python3.11/site-packages/uvicorn/config.py", line 473, in load
    self.loaded_app = import_from_string(self.app)
                      ^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/uvicorn/importer.py", line 21, in import_from_string
    module = importlib.import_module(module_str)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/importlib/__init__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "<frozen importlib._bootstrap>", line 1204, in _gcd_import
  File "<frozen importlib._bootstrap>", line 1176, in _find_and_load
  File "<frozen importlib._bootstrap>", line 1147, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 690, in _load_unlocked
  File "<frozen importlib._bootstrap_external>", line 940, in exec_module
  File "<frozen importlib._bootstrap>", line 241, in _call_with_frames_removed
  File "/app/backend/main.py", line 43, in <module>
    from apps.rag.main import app as rag_app
  File "/app/backend/apps/rag/main.py", line 207, in <module>
    update_embedding_model(
  File "/app/backend/apps/rag/main.py", line 184, in update_embedding_model
    app.state.sentence_transformer_ef = sentence_transformers.SentenceTransformer(
                                        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/sentence_transformers/SentenceTransformer.py", line 205, in __init__
    modules = self._load_auto_model(
              ^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/sentence_transformers/SentenceTransformer.py", line 1197, in _load_auto_model
    transformer_model = Transformer(
                        ^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/sentence_transformers/models/Transformer.py", line 35, in __init__
    config = AutoConfig.from_pretrained(model_name_or_path, **model_args, cache_dir=cache_dir)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/transformers/models/auto/configuration_auto.py", line 934, in from_pretrained
    config_dict, unused_kwargs = PretrainedConfig.get_config_dict(pretrained_model_name_or_path, **kwargs)
                                 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/transformers/configuration_utils.py", line 632, in get_config_dict
    config_dict, kwargs = cls._get_config_dict(pretrained_model_name_or_path, **kwargs)
                          ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/transformers/configuration_utils.py", line 689, in _get_config_dict
    resolved_config_file = cached_file(
                           ^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/transformers/utils/hub.py", line 399, in cached_file
    resolved_file = hf_hub_download(
                    ^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_validators.py", line 114, in _inner_fn
    return fn(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1221, in hf_hub_download
    return _hf_hub_download_to_cache_dir(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1282, in _hf_hub_download_to_cache_dir
    (url_to_download, etag, commit_hash, expected_size, head_call_error) = _get_metadata_or_catch_error(
                                                                           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1722, in _get_metadata_or_catch_error
    metadata = get_hf_file_metadata(url=url, proxies=proxies, timeout=etag_timeout, headers=headers)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_validators.py", line 114, in _inner_fn
    return fn(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1645, in get_hf_file_metadata
    r = _request_wrapper(
        ^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 372, in _request_wrapper
    response = _request_wrapper(
               ^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 395, in _request_wrapper
    response = get_session().request(method=method, url=url, **params)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/requests/sessions.py", line 589, in request
    resp = self.send(prep, **send_kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/requests/sessions.py", line 703, in send
    r = adapter.send(request, **kwargs)
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_http.py", line 66, in send
    return super().send(request, *args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/requests/adapters.py", line 620, in send
    raise SSLError(e, request=request)
requests.exceptions.SSLError: (MaxRetryError("HTTPSConnectionPool(host='huggingface.co', port=443): Max retries exceeded with url: /sentence-transformers/all-MiniLM-L6-v2/resolve/main/config.json (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006)')))"), '(Request ID: 9c2a64f4-c454-4000-9302-ef1a6078ab26)')

Installation Method

Both method here : https://docs.openwebui.com/getting-started/installation

Installed to a local kind cluster

Additional Information

Originally created by @redno2 on GitHub (Jun 14, 2024). # Bug Report ## Description **Bug Summary:** Try to deploy the helm chart and kubernetes manifests, both fail in offline setup. "Cannot determine model snapshot path: Cannot find an appropriate cached snapshot folder for the specified revision on the local disk and outgoing traffic has been disabled. To enable repo look-ups and downloads online, pass 'local_files_only=False' as input." Try to tests without success: https://github.com/open-webui/open-webui/discussions/918 https://github.com/open-webui/open-webui/pull/1419 **Steps to Reproduce:** Deploy in offline mode **Expected Behavior:** Work without internet connection **Actual Behavior:** Pod CrashLoopBackOff ## Environment - **Open WebUI Version:** 0.3.4 and dev - **Ollama (if applicable):** 0.1.43 - **Operating System:** Ubuntu 22.04 ## Reproduction Details **Confirmation:** - [x] I have read and followed all the instructions provided in the README.md. - [x] I am on the latest version of both Open WebUI and Ollama. - [x] I have included the browser console logs. - [x] I have included the Docker container logs. ## Logs and Screenshots **Docker Container Logs:** ``` $ kc get pod -A -w NAMESPACE NAME READY STATUS RESTARTS AGE ingress-nginx ingress-nginx-admission-create-brj9m 0/1 Completed 0 20m ingress-nginx ingress-nginx-admission-patch-89gkx 0/1 Completed 0 20m ingress-nginx ingress-nginx-controller-774bbd759-hq6jc 1/1 Running 0 20m kube-system coredns-5dd5756b68-c8jwm 1/1 Running 0 20m kube-system coredns-5dd5756b68-kgv2s 1/1 Running 0 20m kube-system etcd-open-webui-control-plane 1/1 Running 0 20m kube-system kindnet-7bq6d 1/1 Running 0 20m kube-system kube-apiserver-open-webui-control-plane 1/1 Running 0 20m kube-system kube-controller-manager-open-webui-control-plane 1/1 Running 3 (17m ago) 20m kube-system kube-proxy-dmqxj 1/1 Running 0 20m kube-system kube-scheduler-open-webui-control-plane 1/1 Running 2 (18m ago) 20m local-path-storage local-path-provisioner-7577fdbbfb-5z57s 1/1 Running 0 20m qrs-playground open-webui-75ddcf649d-7hkfw 0/1 CrashLoopBackOff 7 (4m49s ago) 19m qrs-playground open-webui-ollama-659b5c77d9-qt7d9 1/1 Running 0 19m qrs-playground open-webui-pipelines-58ff76867f-jnc7x 1/1 Running 0 19m $ kc logs -n qrs-playground open-webui-d94bccd7b-9zg65 -f Loading WEBUI_SECRET_KEY from file, not provided as an environment variable. Generating WEBUI_SECRET_KEY Loading WEBUI_SECRET_KEY from .webui_secret_key /app Cannot determine model snapshot path: Cannot find an appropriate cached snapshot folder for the specified revision on the local disk and outgoing traffic has been disabled. To enable repo look-ups and downloads online, pass 'local_files_only=False' as input. Traceback (most recent call last): File "/app/backend/apps/rag/utils.py", line 353, in get_model_path model_repo_path = snapshot_download(**snapshot_kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_validators.py", line 114, in _inner_fn return fn(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/_snapshot_download.py", line 220, in snapshot_download raise LocalEntryNotFoundError( huggingface_hub.utils._errors.LocalEntryNotFoundError: Cannot find an appropriate cached snapshot folder for the specified revision on the local disk and outgoing traffic has been disabled. To enable repo look-ups and downloads online, pass 'local_files_only=False' as input. No sentence-transformers model found with name sentence-transformers/all-MiniLM-L6-v2. Creating a new one with MEAN pooling. /usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py:1132: FutureWarning: `resume_download` is deprecated and will be removed in version 1.0.0. Downloads always resume when possible. If you want to force a new download, use `force_download=True`. warnings.warn( Traceback (most recent call last): File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 467, in _make_request self._validate_conn(conn) File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 1099, in _validate_conn conn.connect() File "/usr/local/lib/python3.11/site-packages/urllib3/connection.py", line 653, in connect sock_and_verified = _ssl_wrap_socket_and_match_hostname( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/urllib3/connection.py", line 806, in _ssl_wrap_socket_and_match_hostname ssl_sock = ssl_wrap_socket( ^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/urllib3/util/ssl_.py", line 465, in ssl_wrap_socket ssl_sock = _ssl_wrap_socket_impl(sock, context, tls_in_tls, server_hostname) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/urllib3/util/ssl_.py", line 509, in _ssl_wrap_socket_impl return ssl_context.wrap_socket(sock, server_hostname=server_hostname) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/ssl.py", line 517, in wrap_socket return self.sslsocket_class._create( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/ssl.py", line 1104, in _create self.do_handshake() File "/usr/local/lib/python3.11/ssl.py", line 1382, in do_handshake self._sslobj.do_handshake() ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006) During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 793, in urlopen response = self._make_request( ^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 491, in _make_request raise new_e urllib3.exceptions.SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006) The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/local/lib/python3.11/site-packages/requests/adapters.py", line 589, in send resp = conn.urlopen( ^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 847, in urlopen retries = retries.increment( ^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/urllib3/util/retry.py", line 515, in increment raise MaxRetryError(_pool, url, reason) from reason # type: ignore[arg-type] ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='huggingface.co', port=443): Max retries exceeded with url: /sentence-transformers/all-MiniLM-L6-v2/resolve/main/config.json (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006)'))) During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/usr/local/bin/uvicorn", line 8, in <module> sys.exit(main()) ^^^^^^ File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1157, in __call__ return self.main(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1078, in main rv = self.invoke(ctx) ^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1434, in invoke return ctx.invoke(self.callback, **ctx.params) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/click/core.py", line 783, in invoke return __callback(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/uvicorn/main.py", line 410, in main run( File "/usr/local/lib/python3.11/site-packages/uvicorn/main.py", line 578, in run server.run() File "/usr/local/lib/python3.11/site-packages/uvicorn/server.py", line 61, in run return asyncio.run(self.serve(sockets=sockets)) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/asyncio/runners.py", line 190, in run return runner.run(main) ^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/asyncio/runners.py", line 118, in run return self._loop.run_until_complete(task) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "uvloop/loop.pyx", line 1517, in uvloop.loop.Loop.run_until_complete File "/usr/local/lib/python3.11/site-packages/uvicorn/server.py", line 68, in serve config.load() File "/usr/local/lib/python3.11/site-packages/uvicorn/config.py", line 473, in load self.loaded_app = import_from_string(self.app) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/uvicorn/importer.py", line 21, in import_from_string module = importlib.import_module(module_str) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/importlib/__init__.py", line 126, in import_module return _bootstrap._gcd_import(name[level:], package, level) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "<frozen importlib._bootstrap>", line 1204, in _gcd_import File "<frozen importlib._bootstrap>", line 1176, in _find_and_load File "<frozen importlib._bootstrap>", line 1147, in _find_and_load_unlocked File "<frozen importlib._bootstrap>", line 690, in _load_unlocked File "<frozen importlib._bootstrap_external>", line 940, in exec_module File "<frozen importlib._bootstrap>", line 241, in _call_with_frames_removed File "/app/backend/main.py", line 43, in <module> from apps.rag.main import app as rag_app File "/app/backend/apps/rag/main.py", line 207, in <module> update_embedding_model( File "/app/backend/apps/rag/main.py", line 184, in update_embedding_model app.state.sentence_transformer_ef = sentence_transformers.SentenceTransformer( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/sentence_transformers/SentenceTransformer.py", line 205, in __init__ modules = self._load_auto_model( ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/sentence_transformers/SentenceTransformer.py", line 1197, in _load_auto_model transformer_model = Transformer( ^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/sentence_transformers/models/Transformer.py", line 35, in __init__ config = AutoConfig.from_pretrained(model_name_or_path, **model_args, cache_dir=cache_dir) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/transformers/models/auto/configuration_auto.py", line 934, in from_pretrained config_dict, unused_kwargs = PretrainedConfig.get_config_dict(pretrained_model_name_or_path, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/transformers/configuration_utils.py", line 632, in get_config_dict config_dict, kwargs = cls._get_config_dict(pretrained_model_name_or_path, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/transformers/configuration_utils.py", line 689, in _get_config_dict resolved_config_file = cached_file( ^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/transformers/utils/hub.py", line 399, in cached_file resolved_file = hf_hub_download( ^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_validators.py", line 114, in _inner_fn return fn(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1221, in hf_hub_download return _hf_hub_download_to_cache_dir( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1282, in _hf_hub_download_to_cache_dir (url_to_download, etag, commit_hash, expected_size, head_call_error) = _get_metadata_or_catch_error( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1722, in _get_metadata_or_catch_error metadata = get_hf_file_metadata(url=url, proxies=proxies, timeout=etag_timeout, headers=headers) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_validators.py", line 114, in _inner_fn return fn(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1645, in get_hf_file_metadata r = _request_wrapper( ^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 372, in _request_wrapper response = _request_wrapper( ^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 395, in _request_wrapper response = get_session().request(method=method, url=url, **params) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/requests/sessions.py", line 589, in request resp = self.send(prep, **send_kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/requests/sessions.py", line 703, in send r = adapter.send(request, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_http.py", line 66, in send return super().send(request, *args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/requests/adapters.py", line 620, in send raise SSLError(e, request=request) requests.exceptions.SSLError: (MaxRetryError("HTTPSConnectionPool(host='huggingface.co', port=443): Max retries exceeded with url: /sentence-transformers/all-MiniLM-L6-v2/resolve/main/config.json (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1006)')))"), '(Request ID: 9c2a64f4-c454-4000-9302-ef1a6078ab26)') ``` ## Installation Method Both method here : https://docs.openwebui.com/getting-started/installation Installed to a local kind cluster ## Additional Information

yindo added the bug label 2026-02-15 19:15:27 -05:00

yindo closed this issue 2026-02-15 19:15:27 -05:00

yindo commented 2026-02-15 19:15:27 -05:00

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@westbrook-ai commented on GitHub (Jun 14, 2024):

I ran into a similar issues last week when working on a Minikube cluster without any internet access. The workaround that fixed it for me was to set extraEnvVars.RAG_EMBEDDING_MODEL_AUTO_UPDATE to False.

It's worth noting that according to the docs, that value should be the default in Open WebUI: https://docs.openwebui.com/getting-started/env-configuration#rag_embedding_model_auto_update

So we need to dig into why the pod isn't ending up with that value. Let me know if that fix works for you too, and we can look at adding an input value for offline installations that automatically sets that, or figuring out why/ where that value is being overwritten.

@westbrook-ai commented on GitHub (Jun 14, 2024): I ran into a similar issues last week when working on a Minikube cluster without any internet access. The workaround that fixed it for me was to set `extraEnvVars.RAG_EMBEDDING_MODEL_AUTO_UPDATE` to `False`. It's worth noting that according to the docs, that value should be the default in Open WebUI: https://docs.openwebui.com/getting-started/env-configuration#rag_embedding_model_auto_update So we need to dig into why the pod isn't ending up with that value. Let me know if that fix works for you too, and we can look at adding an input value for offline installations that automatically sets that, or figuring out why/ where that value is being overwritten.

yindo commented 2026-02-15 19:15:28 -05:00

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@redno2 commented on GitHub (Jun 17, 2024):

I've already tried setting this variable in the deployment but it doesn't change the behavior on my side. Tested with the lates,dev, fixed tag versions.

My values-test.yaml

open-webui:
  nameOverride: ""

  ollama:
    # -- Automatically install Ollama Helm chart from https://otwld.github.io/ollama-helm/. Use [Helm Values](https://github.com/otwld/ollama-helm/#helm-values) to configure
    enabled: true
    # -- If enabling embedded Ollama, update fullnameOverride to your desired Ollama name value, or else it will use the default ollama.name value from the Ollama chart
    #fullnameOverride: "open-webui-ollama"
    # -- Example Ollama configuration with nvidia GPU enabled, automatically downloading a model, and deploying a PVC for model persistence
    # ollama:
    #   gpu:
    #     enabled: true
    #     type: 'nvidia'
    #     number: 1
    #   models:
    #     - llama3
    # runtimeClassName: nvidia
    # persistentVolume:
    #   enabled: true
    image:
      repository:  repo.local/upstream/docker.io/ollama/ollama
      tag: '0.1.43'


  pipelines:
    # -- Automatically install Pipelines chart to extend Open WebUI functionality using Pipelines: https://github.com/open-webui/pipelines
    enabled: true
    extraEnvVars:
    # -- This is a default password that can and should be updated on your production deployment, and should be stored in a K8s secret
    - name: PIPELINES_API_KEY
      value: "0p3n-w3bu!"
      # valueFrom:
      #   secretKeyRef:
      #     name: pipelines-api-key
      #     key: api-key
    image:
      repository:  repo.local/upstream/ghcr.io/open-webui/pipelines

  # -- A list of Ollama API endpoints. These can be added in lieu of automatically installing the Ollama Helm chart, or in addition to it.
  ollamaUrls: []

  # -- Value of cluster domain
  clusterDomain: localhost.localdomain

  annotations: {}
  podAnnotations: {}
  replicaCount: 1
  # -- Open WebUI image tags can be found here: https://github.com/open-webui/open-webui/pkgs/container/open-webui
  image:
    repository:  repo.local/upstream/ghcr.io/open-webui/open-webui
    tag: "0.3.4"
#    tag: "dev"
    pullPolicy: Always


  resources: {}
  ingress:
    enabled: true
    class: ""
    # -- Use appropriate annotations for your Ingress controller, e.g., for NGINX:
    # nginx.ingress.kubernetes.io/rewrite-target: /
    annotations: {}
    host: "open-ui.localhost.localdomain"
    tls: false
    existingSecret: ""
  persistence:
    enabled: true
    size: 2Gi
    # -- Use existingClaim if you want to re-use an existing Open WebUI PVC instead of creating a new one
    existingClaim: ""
    # -- If using multiple replicas, you must update accessModes to ReadWriteMany
    accessModes:
      - ReadWriteOnce
    storageClass: ""
    selector: {}
    annotations: {}

  # -- Node labels for pod assignment.
  nodeSelector: {}

  # -- Tolerations for pod assignment
  tolerations: []

  # -- Affinity for pod assignment
  affinity: {}

  # -- Service values to expose Open WebUI pods to cluster
  service:
    type: ClusterIP
    annotations: {}
    port: 80
    containerPort: 8080
    nodePort: ""
    labels: {}
    loadBalancerClass: ""

  # -- OpenAI base API URL to use. Defaults to the Pipelines service endpoint when Pipelines are enabled, and "https://api.openai.com/v1" if Pipelines are not enabled and this value is blank
  openaiBaseApiUrl: ""

  # -- Additional environments variables on the output Deployment definition. Most up-to-date environment variables can be found here: https://docs.openwebui.com/getting-started/env-configuration/
  extraEnvVars:
    # - name: OPENAI_API_KEY
    #   valueFrom:
    #     secretKeyRef:
    #       name: openai-api-key
    #       key: api-key
    # - name: OLLAMA_DEBUG
    #   value: "1"
    - name: RAG_EMBEDDING_MODEL_AUTO_UPDATE
      value: "False"
    - name: LITELLM_LOCAL_MODEL_COST_MAP
      value: "True"


#    - name: RAG_EMBEDDING_MODEL
#      value: "/app/backend/data/cache/embedding/models/models--sentence-transformers--all-MiniLM-L6-v2/snapshots/e4ce9877abf3edfe10b0d82785e83bdcb973e22e"

#ollama:
#  image:
#    repository: repo.local/upstream/docker.io/ollama/ollama
#    tag: '0.1.41'
#
#pipelines:
#  image:
#    repository: repo.local/upstream/ghcr.io/open-webui/pipelines


open-webui:
  nameOverride: ""

  ollama:
    # -- Automatically install Ollama Helm chart from https://otwld.github.io/ollama-helm/. Use [Helm Values](https://github.com/otwld/ollama-helm/#helm-values) to configure
    enabled: true
    # -- If enabling embedded Ollama, update fullnameOverride to your desired Ollama name value, or else it will use the default ollama.name value from the Ollama chart
    #fullnameOverride: "open-webui-ollama"
    # -- Example Ollama configuration with nvidia GPU enabled, automatically downloading a model, and deploying a PVC for model persistence
    # ollama:
    #   gpu:
    #     enabled: true
    #     type: 'nvidia'
    #     number: 1
    #   models:
    #     - llama3
    # runtimeClassName: nvidia
    # persistentVolume:
    #   enabled: true
    image:
      repository:  repo.local/upstream/docker.io/ollama/ollama
      tag: '0.1.43'


  pipelines:
    # -- Automatically install Pipelines chart to extend Open WebUI functionality using Pipelines: https://github.com/open-webui/pipelines
    enabled: true
    extraEnvVars:
    # -- This is a default password that can and should be updated on your production deployment, and should be stored in a K8s secret
    - name: PIPELINES_API_KEY
      value: "0p3n-w3bu!"
      # valueFrom:
      #   secretKeyRef:
      #     name: pipelines-api-key
      #     key: api-key
    image:
      repository:  repo.local/upstream/ghcr.io/open-webui/pipelines

  # -- A list of Ollama API endpoints. These can be added in lieu of automatically installing the Ollama Helm chart, or in addition to it.
  ollamaUrls: []

  # -- Value of cluster domain
  clusterDomain: localhost.localdomain

  annotations: {}
  podAnnotations: {}
  replicaCount: 1
  # -- Open WebUI image tags can be found here: https://github.com/open-webui/open-webui/pkgs/container/open-webui
  image:
    repository:  repo.local/upstream/ghcr.io/open-webui/open-webui
    tag: "0.3.4"
#    tag: "dev"
    pullPolicy: Always


  resources: {}
  ingress:
    enabled: true
    class: ""
    # -- Use appropriate annotations for your Ingress controller, e.g., for NGINX:
    # nginx.ingress.kubernetes.io/rewrite-target: /
    annotations: {}
    host: "open-ui.localhost.localdomain"
    tls: false
    existingSecret: ""
  persistence:
    enabled: true
    size: 2Gi
    # -- Use existingClaim if you want to re-use an existing Open WebUI PVC instead of creating a new one
    existingClaim: ""
    # -- If using multiple replicas, you must update accessModes to ReadWriteMany
    accessModes:
      - ReadWriteOnce
    storageClass: ""
    selector: {}
    annotations: {}

  # -- Node labels for pod assignment.
  nodeSelector: {}

  # -- Tolerations for pod assignment
  tolerations: []

  # -- Affinity for pod assignment
  affinity: {}

  # -- Service values to expose Open WebUI pods to cluster
  service:
    type: ClusterIP
    annotations: {}
    port: 80
    containerPort: 8080
    nodePort: ""
    labels: {}
    loadBalancerClass: ""

  # -- OpenAI base API URL to use. Defaults to the Pipelines service endpoint when Pipelines are enabled, and "https://api.openai.com/v1" if Pipelines are not enabled and this value is blank
  openaiBaseApiUrl: ""

  # -- Additional environments variables on the output Deployment definition. Most up-to-date environment variables can be found here: https://docs.openwebui.com/getting-started/env-configuration/
  extraEnvVars:
    # - name: OPENAI_API_KEY
    #   valueFrom:
    #     secretKeyRef:
    #       name: openai-api-key
    #       key: api-key
    # - name: OLLAMA_DEBUG
    #   value: "1"
    - name: RAG_EMBEDDING_MODEL_AUTO_UPDATE
      value: "False"
    - name: LITELLM_LOCAL_MODEL_COST_MAP
      value: "True"


#    - name: RAG_EMBEDDING_MODEL
#      value: "/app/backend/data/cache/embedding/models/models--sentence-transformers--all-MiniLM-L6-v2/snapshots/e4ce9877abf3edfe10b0d82785e83bdcb973e22e"

The "all" status

$ kc get all -A
NAMESPACE            NAME                                                   READY   STATUS             RESTARTS      AGE
ingress-nginx        pod/ingress-nginx-admission-create-xbvqj               0/1     Completed          0             5m30s
ingress-nginx        pod/ingress-nginx-admission-patch-wq9j6                0/1     Completed          0             5m30s
ingress-nginx        pod/ingress-nginx-controller-774bbd759-fksfd           1/1     Running            0             5m30s
kube-system          pod/coredns-5dd5756b68-24jff                           1/1     Running            0             5m33s
kube-system          pod/coredns-5dd5756b68-b46zf                           1/1     Running            0             5m33s
kube-system          pod/etcd-open-webui-control-plane                      1/1     Running            0             5m46s
kube-system          pod/kindnet-m2sn7                                      1/1     Running            0             5m34s
kube-system          pod/kube-apiserver-open-webui-control-plane            1/1     Running            0             5m48s
kube-system          pod/kube-controller-manager-open-webui-control-plane   1/1     Running            0             5m46s
kube-system          pod/kube-proxy-qr2tx                                   1/1     Running            0             5m34s
kube-system          pod/kube-scheduler-open-webui-control-plane            1/1     Running            0             5m46s
local-path-storage   pod/local-path-provisioner-7577fdbbfb-ptnzv            1/1     Running            0             5m33s
qrs-playground       pod/open-webui-568bd98cdd-67cqp                        0/1     CrashLoopBackOff   4 (19s ago)   3m15s
qrs-playground       pod/open-webui-ollama-54679c7d95-j5w9s                 1/1     Running            0             3m15s
qrs-playground       pod/open-webui-pipelines-58ff76867f-5w4qs              1/1     Running            0             3m15s

NAMESPACE        NAME                                         TYPE        CLUSTER-IP      EXTERNAL-IP   PORT(S)                      AGE
default          service/kubernetes                           ClusterIP   10.96.0.1       <none>        443/TCP                      5m48s
ingress-nginx    service/ingress-nginx-controller             NodePort    10.96.244.111   <none>        80:30186/TCP,443:31624/TCP   5m30s
ingress-nginx    service/ingress-nginx-controller-admission   ClusterIP   10.96.18.231    <none>        443/TCP                      5m30s
kube-system      service/kube-dns                             ClusterIP   10.96.0.10      <none>        53/UDP,53/TCP,9153/TCP       5m46s
qrs-playground   service/open-webui                           ClusterIP   10.96.73.175    <none>        80/TCP                       3m15s
qrs-playground   service/open-webui-ollama                    ClusterIP   10.96.8.214     <none>        11434/TCP                    3m15s
qrs-playground   service/open-webui-pipelines                 ClusterIP   10.96.59.41     <none>        9099/TCP                     3m15s

NAMESPACE     NAME                        DESIRED   CURRENT   READY   UP-TO-DATE   AVAILABLE   NODE SELECTOR            AGE
kube-system   daemonset.apps/kindnet      1         1         1       1            1           kubernetes.io/os=linux   5m45s
kube-system   daemonset.apps/kube-proxy   1         1         1       1            1           kubernetes.io/os=linux   5m46s

NAMESPACE            NAME                                       READY   UP-TO-DATE   AVAILABLE   AGE
ingress-nginx        deployment.apps/ingress-nginx-controller   1/1     1            1           5m30s
kube-system          deployment.apps/coredns                    2/2     2            2           5m46s
local-path-storage   deployment.apps/local-path-provisioner     1/1     1            1           5m45s
qrs-playground       deployment.apps/open-webui                 0/1     1            0           3m15s
qrs-playground       deployment.apps/open-webui-ollama          1/1     1            1           3m15s
qrs-playground       deployment.apps/open-webui-pipelines       1/1     1            1           3m15s

NAMESPACE            NAME                                                 DESIRED   CURRENT   READY   AGE
ingress-nginx        replicaset.apps/ingress-nginx-controller-774bbd759   1         1         1       5m30s
kube-system          replicaset.apps/coredns-5dd5756b68                   2         2         2       5m33s
local-path-storage   replicaset.apps/local-path-provisioner-7577fdbbfb    1         1         1       5m33s
qrs-playground       replicaset.apps/open-webui-568bd98cdd                1         1         0       3m15s
qrs-playground       replicaset.apps/open-webui-ollama-54679c7d95         1         1         1       3m15s
qrs-playground       replicaset.apps/open-webui-pipelines-58ff76867f      1         1         1       3m15s

NAMESPACE       NAME                                       COMPLETIONS   DURATION   AGE
ingress-nginx   job.batch/ingress-nginx-admission-create   1/1           5s         5m30s
ingress-nginx   job.batch/ingress-nginx-admission-patch    1/1           6s         5m30s

The var is well set in the pod, but doesn't change,

$ kc exec -ti  -n qrs-playground open-webui-568bd98cdd-67cqp -- sh -c "env" |grep RAG
RAG_EMBEDDING_MODEL_AUTO_UPDATE=False

@redno2 commented on GitHub (Jun 17, 2024): I've already tried setting this variable in the deployment but it doesn't change the behavior on my side. Tested with the lates,dev, fixed tag versions. My values-test.yaml ``` open-webui: nameOverride: "" ollama: # -- Automatically install Ollama Helm chart from https://otwld.github.io/ollama-helm/. Use [Helm Values](https://github.com/otwld/ollama-helm/#helm-values) to configure enabled: true # -- If enabling embedded Ollama, update fullnameOverride to your desired Ollama name value, or else it will use the default ollama.name value from the Ollama chart #fullnameOverride: "open-webui-ollama" # -- Example Ollama configuration with nvidia GPU enabled, automatically downloading a model, and deploying a PVC for model persistence # ollama: # gpu: # enabled: true # type: 'nvidia' # number: 1 # models: # - llama3 # runtimeClassName: nvidia # persistentVolume: # enabled: true image: repository: repo.local/upstream/docker.io/ollama/ollama tag: '0.1.43' pipelines: # -- Automatically install Pipelines chart to extend Open WebUI functionality using Pipelines: https://github.com/open-webui/pipelines enabled: true extraEnvVars: # -- This is a default password that can and should be updated on your production deployment, and should be stored in a K8s secret - name: PIPELINES_API_KEY value: "0p3n-w3bu!" # valueFrom: # secretKeyRef: # name: pipelines-api-key # key: api-key image: repository: repo.local/upstream/ghcr.io/open-webui/pipelines # -- A list of Ollama API endpoints. These can be added in lieu of automatically installing the Ollama Helm chart, or in addition to it. ollamaUrls: [] # -- Value of cluster domain clusterDomain: localhost.localdomain annotations: {} podAnnotations: {} replicaCount: 1 # -- Open WebUI image tags can be found here: https://github.com/open-webui/open-webui/pkgs/container/open-webui image: repository: repo.local/upstream/ghcr.io/open-webui/open-webui tag: "0.3.4" # tag: "dev" pullPolicy: Always resources: {} ingress: enabled: true class: "" # -- Use appropriate annotations for your Ingress controller, e.g., for NGINX: # nginx.ingress.kubernetes.io/rewrite-target: / annotations: {} host: "open-ui.localhost.localdomain" tls: false existingSecret: "" persistence: enabled: true size: 2Gi # -- Use existingClaim if you want to re-use an existing Open WebUI PVC instead of creating a new one existingClaim: "" # -- If using multiple replicas, you must update accessModes to ReadWriteMany accessModes: - ReadWriteOnce storageClass: "" selector: {} annotations: {} # -- Node labels for pod assignment. nodeSelector: {} # -- Tolerations for pod assignment tolerations: [] # -- Affinity for pod assignment affinity: {} # -- Service values to expose Open WebUI pods to cluster service: type: ClusterIP annotations: {} port: 80 containerPort: 8080 nodePort: "" labels: {} loadBalancerClass: "" # -- OpenAI base API URL to use. Defaults to the Pipelines service endpoint when Pipelines are enabled, and "https://api.openai.com/v1" if Pipelines are not enabled and this value is blank openaiBaseApiUrl: "" # -- Additional environments variables on the output Deployment definition. Most up-to-date environment variables can be found here: https://docs.openwebui.com/getting-started/env-configuration/ extraEnvVars: # - name: OPENAI_API_KEY # valueFrom: # secretKeyRef: # name: openai-api-key # key: api-key # - name: OLLAMA_DEBUG # value: "1" - name: RAG_EMBEDDING_MODEL_AUTO_UPDATE value: "False" - name: LITELLM_LOCAL_MODEL_COST_MAP value: "True" # - name: RAG_EMBEDDING_MODEL # value: "/app/backend/data/cache/embedding/models/models--sentence-transformers--all-MiniLM-L6-v2/snapshots/e4ce9877abf3edfe10b0d82785e83bdcb973e22e" #ollama: # image: # repository: repo.local/upstream/docker.io/ollama/ollama # tag: '0.1.41' # #pipelines: # image: # repository: repo.local/upstream/ghcr.io/open-webui/pipelines open-webui: nameOverride: "" ollama: # -- Automatically install Ollama Helm chart from https://otwld.github.io/ollama-helm/. Use [Helm Values](https://github.com/otwld/ollama-helm/#helm-values) to configure enabled: true # -- If enabling embedded Ollama, update fullnameOverride to your desired Ollama name value, or else it will use the default ollama.name value from the Ollama chart #fullnameOverride: "open-webui-ollama" # -- Example Ollama configuration with nvidia GPU enabled, automatically downloading a model, and deploying a PVC for model persistence # ollama: # gpu: # enabled: true # type: 'nvidia' # number: 1 # models: # - llama3 # runtimeClassName: nvidia # persistentVolume: # enabled: true image: repository: repo.local/upstream/docker.io/ollama/ollama tag: '0.1.43' pipelines: # -- Automatically install Pipelines chart to extend Open WebUI functionality using Pipelines: https://github.com/open-webui/pipelines enabled: true extraEnvVars: # -- This is a default password that can and should be updated on your production deployment, and should be stored in a K8s secret - name: PIPELINES_API_KEY value: "0p3n-w3bu!" # valueFrom: # secretKeyRef: # name: pipelines-api-key # key: api-key image: repository: repo.local/upstream/ghcr.io/open-webui/pipelines # -- A list of Ollama API endpoints. These can be added in lieu of automatically installing the Ollama Helm chart, or in addition to it. ollamaUrls: [] # -- Value of cluster domain clusterDomain: localhost.localdomain annotations: {} podAnnotations: {} replicaCount: 1 # -- Open WebUI image tags can be found here: https://github.com/open-webui/open-webui/pkgs/container/open-webui image: repository: repo.local/upstream/ghcr.io/open-webui/open-webui tag: "0.3.4" # tag: "dev" pullPolicy: Always resources: {} ingress: enabled: true class: "" # -- Use appropriate annotations for your Ingress controller, e.g., for NGINX: # nginx.ingress.kubernetes.io/rewrite-target: / annotations: {} host: "open-ui.localhost.localdomain" tls: false existingSecret: "" persistence: enabled: true size: 2Gi # -- Use existingClaim if you want to re-use an existing Open WebUI PVC instead of creating a new one existingClaim: "" # -- If using multiple replicas, you must update accessModes to ReadWriteMany accessModes: - ReadWriteOnce storageClass: "" selector: {} annotations: {} # -- Node labels for pod assignment. nodeSelector: {} # -- Tolerations for pod assignment tolerations: [] # -- Affinity for pod assignment affinity: {} # -- Service values to expose Open WebUI pods to cluster service: type: ClusterIP annotations: {} port: 80 containerPort: 8080 nodePort: "" labels: {} loadBalancerClass: "" # -- OpenAI base API URL to use. Defaults to the Pipelines service endpoint when Pipelines are enabled, and "https://api.openai.com/v1" if Pipelines are not enabled and this value is blank openaiBaseApiUrl: "" # -- Additional environments variables on the output Deployment definition. Most up-to-date environment variables can be found here: https://docs.openwebui.com/getting-started/env-configuration/ extraEnvVars: # - name: OPENAI_API_KEY # valueFrom: # secretKeyRef: # name: openai-api-key # key: api-key # - name: OLLAMA_DEBUG # value: "1" - name: RAG_EMBEDDING_MODEL_AUTO_UPDATE value: "False" - name: LITELLM_LOCAL_MODEL_COST_MAP value: "True" # - name: RAG_EMBEDDING_MODEL # value: "/app/backend/data/cache/embedding/models/models--sentence-transformers--all-MiniLM-L6-v2/snapshots/e4ce9877abf3edfe10b0d82785e83bdcb973e22e" ``` The "all" status ``` $ kc get all -A NAMESPACE NAME READY STATUS RESTARTS AGE ingress-nginx pod/ingress-nginx-admission-create-xbvqj 0/1 Completed 0 5m30s ingress-nginx pod/ingress-nginx-admission-patch-wq9j6 0/1 Completed 0 5m30s ingress-nginx pod/ingress-nginx-controller-774bbd759-fksfd 1/1 Running 0 5m30s kube-system pod/coredns-5dd5756b68-24jff 1/1 Running 0 5m33s kube-system pod/coredns-5dd5756b68-b46zf 1/1 Running 0 5m33s kube-system pod/etcd-open-webui-control-plane 1/1 Running 0 5m46s kube-system pod/kindnet-m2sn7 1/1 Running 0 5m34s kube-system pod/kube-apiserver-open-webui-control-plane 1/1 Running 0 5m48s kube-system pod/kube-controller-manager-open-webui-control-plane 1/1 Running 0 5m46s kube-system pod/kube-proxy-qr2tx 1/1 Running 0 5m34s kube-system pod/kube-scheduler-open-webui-control-plane 1/1 Running 0 5m46s local-path-storage pod/local-path-provisioner-7577fdbbfb-ptnzv 1/1 Running 0 5m33s qrs-playground pod/open-webui-568bd98cdd-67cqp 0/1 CrashLoopBackOff 4 (19s ago) 3m15s qrs-playground pod/open-webui-ollama-54679c7d95-j5w9s 1/1 Running 0 3m15s qrs-playground pod/open-webui-pipelines-58ff76867f-5w4qs 1/1 Running 0 3m15s NAMESPACE NAME TYPE CLUSTER-IP EXTERNAL-IP PORT(S) AGE default service/kubernetes ClusterIP 10.96.0.1 <none> 443/TCP 5m48s ingress-nginx service/ingress-nginx-controller NodePort 10.96.244.111 <none> 80:30186/TCP,443:31624/TCP 5m30s ingress-nginx service/ingress-nginx-controller-admission ClusterIP 10.96.18.231 <none> 443/TCP 5m30s kube-system service/kube-dns ClusterIP 10.96.0.10 <none> 53/UDP,53/TCP,9153/TCP 5m46s qrs-playground service/open-webui ClusterIP 10.96.73.175 <none> 80/TCP 3m15s qrs-playground service/open-webui-ollama ClusterIP 10.96.8.214 <none> 11434/TCP 3m15s qrs-playground service/open-webui-pipelines ClusterIP 10.96.59.41 <none> 9099/TCP 3m15s NAMESPACE NAME DESIRED CURRENT READY UP-TO-DATE AVAILABLE NODE SELECTOR AGE kube-system daemonset.apps/kindnet 1 1 1 1 1 kubernetes.io/os=linux 5m45s kube-system daemonset.apps/kube-proxy 1 1 1 1 1 kubernetes.io/os=linux 5m46s NAMESPACE NAME READY UP-TO-DATE AVAILABLE AGE ingress-nginx deployment.apps/ingress-nginx-controller 1/1 1 1 5m30s kube-system deployment.apps/coredns 2/2 2 2 5m46s local-path-storage deployment.apps/local-path-provisioner 1/1 1 1 5m45s qrs-playground deployment.apps/open-webui 0/1 1 0 3m15s qrs-playground deployment.apps/open-webui-ollama 1/1 1 1 3m15s qrs-playground deployment.apps/open-webui-pipelines 1/1 1 1 3m15s NAMESPACE NAME DESIRED CURRENT READY AGE ingress-nginx replicaset.apps/ingress-nginx-controller-774bbd759 1 1 1 5m30s kube-system replicaset.apps/coredns-5dd5756b68 2 2 2 5m33s local-path-storage replicaset.apps/local-path-provisioner-7577fdbbfb 1 1 1 5m33s qrs-playground replicaset.apps/open-webui-568bd98cdd 1 1 0 3m15s qrs-playground replicaset.apps/open-webui-ollama-54679c7d95 1 1 1 3m15s qrs-playground replicaset.apps/open-webui-pipelines-58ff76867f 1 1 1 3m15s NAMESPACE NAME COMPLETIONS DURATION AGE ingress-nginx job.batch/ingress-nginx-admission-create 1/1 5s 5m30s ingress-nginx job.batch/ingress-nginx-admission-patch 1/1 6s 5m30s ``` The var is well set in the pod, but doesn't change, ``` $ kc exec -ti -n qrs-playground open-webui-568bd98cdd-67cqp -- sh -c "env" |grep RAG RAG_EMBEDDING_MODEL_AUTO_UPDATE=False ```

yindo commented 2026-02-15 19:15:28 -05:00

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@redno2 commented on GitHub (Jun 19, 2024):

same with the latest version 3.0.4

@redno2 commented on GitHub (Jun 19, 2024): same with the latest version 3.0.4

yindo commented 2026-02-15 19:15:28 -05:00

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@Ljohn001 commented on GitHub (Jun 25, 2024):

I found a solution, mainly due to network reasons can not be embedded in the current models--sentence-transformers--all-MiniLM-L6-v2 model, can be added in extraEnvVars:
-name: HF_ENDPOINT.
Value: "https://hf-mirror.com" @redno2

@Ljohn001 commented on GitHub (Jun 25, 2024): I found a solution, mainly due to network reasons can not be embedded in the current models--sentence-transformers--all-MiniLM-L6-v2 model, can be added in extraEnvVars: -name: HF_ENDPOINT. Value: "https://hf-mirror.com" @redno2

yindo commented 2026-02-15 19:15:28 -05:00

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@westbrook-ai commented on GitHub (Jun 26, 2024):

Not trying to ignore this issue, I have a lot going on right now. As soon as I can find the time to dig deeper into this, I'll push a fix.

@westbrook-ai commented on GitHub (Jun 26, 2024): Not trying to ignore this issue, I have a lot going on right now. As soon as I can find the time to dig deeper into this, I'll push a fix.

yindo commented 2026-02-15 19:15:28 -05:00

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@redno2 commented on GitHub (Jul 15, 2024):

I found a solution, mainly due to network reasons can not be embedded in the current models--sentence-transformers--all-MiniLM-L6-v2 model, can be added in extraEnvVars: -name: HF_ENDPOINT. Value: "https://hf-mirror.com" @redno2

Thanks, but it won't solve the problem because I'm in offline mode.

@redno2 commented on GitHub (Jul 15, 2024): > I found a solution, mainly due to network reasons can not be embedded in the current models--sentence-transformers--all-MiniLM-L6-v2 model, can be added in extraEnvVars: -name: HF_ENDPOINT. Value: "https://hf-mirror.com" @redno2 Thanks, but it won't solve the problem because I'm in offline mode.

yindo commented 2026-02-15 19:15:28 -05:00

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@srik65 commented on GitHub (Jul 18, 2024):

Any suggestions on this, facing same issue with offline install..

`
k logs -f open-webui-0 -n open-webui
Loading WEBUI_SECRET_KEY from file, not provided as an environment variable.
Generating WEBUI_SECRET_KEY
Loading WEBUI_SECRET_KEY from .webui_secret_key
/app
USER_AGENT environment variable not set, consider setting it to identify your requests.
Cannot determine model snapshot path: Cannot find an appropriate cached snapshot folder for the specified revision on the local disk and outgoing traffic has been disabled. To enable repo look-ups and downloads online, pass 'local_files_only=False' as input.
Traceback (most recent call last):
File "/app/backend/apps/rag/utils.py", line 353, in get_model_path
model_repo_path = snapshot_download(**snapshot_kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_validators.py", line 114, in _inner_fn
return fn(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/huggingface_hub/_snapshot_download.py", line 220, in snapshot_download
raise LocalEntryNotFoundError(
huggingface_hub.utils._errors.LocalEntryNotFoundError: Cannot find an appropriate cached snapshot folder for the specified revision on the local disk and outgoing traffic has been disabled. To enable repo look-ups and downloads online, pass 'local_files_only=False' as input.
No sentence-transformers model found with name sentence-transformers/all-MiniLM-L6-v2. Creating a new one with mean pooling.
Traceback (most recent call last):
File "/usr/local/lib/python3.11/site-packages/urllib3/connection.py", line 196, in _new_conn
sock = connection.create_connection(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/urllib3/util/connection.py", line 85, in create_connection
raise err
File "/usr/local/lib/python3.11/site-packages/urllib3/util/connection.py", line 73, in create_connection
sock.connect(sa)
OSError: [Errno 101] Network is unreachable

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 789, in urlopen
response = self._make_request(
^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 490, in _make_request
raise new_e
File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 466, in _make_request
self._validate_conn(conn)
File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 1095, in _validate_conn
conn.connect()
File "/usr/local/lib/python3.11/site-packages/urllib3/connection.py", line 615, in connect
self.sock = sock = self._new_conn()
^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/urllib3/connection.py", line 211, in _new_conn
raise NewConnectionError(
urllib3.exceptions.NewConnectionError: <urllib3.connection.HTTPSConnection object at 0x7f411159f310>: Failed to establish a new connection: [Errno 101] Network is unreachable

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File "/usr/local/lib/python3.11/site-packages/requests/adapters.py", line 667, in send
resp = conn.urlopen(
^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 843, in urlopen
retries = retries.increment(
^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/urllib3/util/retry.py", line 519, in increment
raise MaxRetryError(_pool, url, reason) from reason # type: ignore[arg-type]
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='huggingface.co', port=443): Max retries exceeded with url: /sentence-transformers/all-MiniLM-L6-v2/resolve/main/config.json (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7f411159f310>: Failed to establish a new connection: [Errno 101] Network is unreachable'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1722, in _get_metadata_or_catch_error
metadata = get_hf_file_metadata(url=url, proxies=proxies, timeout=etag_timeout, headers=headers)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_validators.py", line 114, in _inner_fn
return fn(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1645, in get_hf_file_metadata
r = _request_wrapper(
^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 372, in _request_wrapper
response = _request_wrapper(
^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 395, in _request_wrapper
response = get_session().request(method=method, url=url, **params)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/requests/sessions.py", line 589, in request
resp = self.send(prep, **send_kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/requests/sessions.py", line 703, in send
r = adapter.send(request, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_http.py", line 66, in send
return super().send(request, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/requests/adapters.py", line 700, in send
raise ConnectionError(e, request=request)
requests.exceptions.ConnectionError: (MaxRetryError("HTTPSConnectionPool(host='huggingface.co', port=443): Max retries exceeded with url: /sentence-transformers/all-MiniLM-L6-v2/resolve/main/config.json (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7f411159f310>: Failed to establish a new connection: [Errno 101] Network is unreachable'))"), '(Request ID: 9f548bfb-7d60-465b-8f6e-317111ce21d8)')

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File "/usr/local/lib/python3.11/site-packages/transformers/utils/hub.py", line 402, in cached_file
resolved_file = hf_hub_download(
^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_validators.py", line 114, in _inner_fn
return fn(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1221, in hf_hub_download
return _hf_hub_download_to_cache_dir(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1325, in _hf_hub_download_to_cache_dir
_raise_on_head_call_error(head_call_error, force_download, local_files_only)
File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1826, in _raise_on_head_call_error
raise LocalEntryNotFoundError(
huggingface_hub.utils._errors.LocalEntryNotFoundError: An error happened while trying to locate the file on the Hub and we cannot find the requested files in the local cache. Please check your connection and try again or make sure your Internet connection is on.

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File "/usr/local/bin/uvicorn", line 8, in
sys.exit(main())
^^^^^^
File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1157, in call
return self.main(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1078, in main
rv = self.invoke(ctx)
^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1434, in invoke
return ctx.invoke(self.callback, **ctx.params)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/click/core.py", line 783, in invoke
return __callback(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/uvicorn/main.py", line 410, in main
run(
File "/usr/local/lib/python3.11/site-packages/uvicorn/main.py", line 578, in run
server.run()
File "/usr/local/lib/python3.11/site-packages/uvicorn/server.py", line 61, in run
return asyncio.run(self.serve(sockets=sockets))
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/asyncio/runners.py", line 190, in run
return runner.run(main)
^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/asyncio/runners.py", line 118, in run
return self.loop.run_until_complete(task)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "uvloop/loop.pyx", line 1517, in uvloop.loop.Loop.run_until_complete
File "/usr/local/lib/python3.11/site-packages/uvicorn/server.py", line 68, in serve
config.load()
File "/usr/local/lib/python3.11/site-packages/uvicorn/config.py", line 473, in load
self.loaded_app = import_from_string(self.app)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/uvicorn/importer.py", line 21, in import_from_string
module = importlib.import_module(module_str)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/importlib/__init_.py", line 126, in import_module
return _bootstrap._gcd_import(name[level:], package, level)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "", line 1204, in _gcd_import
File "", line 1176, in _find_and_load
File "", line 1147, in _find_and_load_unlocked
File "", line 690, in _load_unlocked
File "", line 940, in exec_module
File "", line 241, in _call_with_frames_removed
File "/app/backend/main.py", line 46, in
from apps.rag.main import app as rag_app
File "/app/backend/apps/rag/main.py", line 223, in
update_embedding_model(
File "/app/backend/apps/rag/main.py", line 198, in update_embedding_model
app.state.sentence_transformer_ef = sentence_transformers.SentenceTransformer(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/sentence_transformers/SentenceTransformer.py", line 299, in init
modules = self._load_auto_model(
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/sentence_transformers/SentenceTransformer.py", line 1324, in _load_auto_model
transformer_model = Transformer(
^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/sentence_transformers/models/Transformer.py", line 53, in init
config = AutoConfig.from_pretrained(model_name_or_path, **config_args, cache_dir=cache_dir)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/transformers/models/auto/configuration_auto.py", line 965, in from_pretrained
config_dict, unused_kwargs = PretrainedConfig.get_config_dict(pretrained_model_name_or_path, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/transformers/configuration_utils.py", line 632, in get_config_dict
config_dict, kwargs = cls._get_config_dict(pretrained_model_name_or_path, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/transformers/configuration_utils.py", line 689, in _get_config_dict
resolved_config_file = cached_file(
^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/transformers/utils/hub.py", line 445, in cached_file
raise EnvironmentError(
OSError: We couldn't connect to 'https://huggingface.co' to load this file, couldn't find it in the cached files and it looks like sentence-transformers/all-MiniLM-L6-v2 is not the path to a directory containing a file named config.json.
Checkout your internet connection or see how to run the library in offline mode at 'https://huggingface.co/docs/transformers/installation#offline-mode'.
`

@srik65 commented on GitHub (Jul 18, 2024): Any suggestions on this, facing same issue with offline install.. ` k logs -f open-webui-0 -n open-webui Loading WEBUI_SECRET_KEY from file, not provided as an environment variable. Generating WEBUI_SECRET_KEY Loading WEBUI_SECRET_KEY from .webui_secret_key /app USER_AGENT environment variable not set, consider setting it to identify your requests. Cannot determine model snapshot path: Cannot find an appropriate cached snapshot folder for the specified revision on the local disk and outgoing traffic has been disabled. To enable repo look-ups and downloads online, pass 'local_files_only=False' as input. Traceback (most recent call last): File "/app/backend/apps/rag/utils.py", line 353, in get_model_path model_repo_path = snapshot_download(**snapshot_kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_validators.py", line 114, in _inner_fn return fn(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/_snapshot_download.py", line 220, in snapshot_download raise LocalEntryNotFoundError( huggingface_hub.utils._errors.LocalEntryNotFoundError: Cannot find an appropriate cached snapshot folder for the specified revision on the local disk and outgoing traffic has been disabled. To enable repo look-ups and downloads online, pass 'local_files_only=False' as input. No sentence-transformers model found with name sentence-transformers/all-MiniLM-L6-v2. Creating a new one with mean pooling. Traceback (most recent call last): File "/usr/local/lib/python3.11/site-packages/urllib3/connection.py", line 196, in _new_conn sock = connection.create_connection( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/urllib3/util/connection.py", line 85, in create_connection raise err File "/usr/local/lib/python3.11/site-packages/urllib3/util/connection.py", line 73, in create_connection sock.connect(sa) OSError: [Errno 101] Network is unreachable The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 789, in urlopen response = self._make_request( ^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 490, in _make_request raise new_e File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 466, in _make_request self._validate_conn(conn) File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 1095, in _validate_conn conn.connect() File "/usr/local/lib/python3.11/site-packages/urllib3/connection.py", line 615, in connect self.sock = sock = self._new_conn() ^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/urllib3/connection.py", line 211, in _new_conn raise NewConnectionError( urllib3.exceptions.NewConnectionError: <urllib3.connection.HTTPSConnection object at 0x7f411159f310>: Failed to establish a new connection: [Errno 101] Network is unreachable The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/local/lib/python3.11/site-packages/requests/adapters.py", line 667, in send resp = conn.urlopen( ^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/urllib3/connectionpool.py", line 843, in urlopen retries = retries.increment( ^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/urllib3/util/retry.py", line 519, in increment raise MaxRetryError(_pool, url, reason) from reason # type: ignore[arg-type] ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='huggingface.co', port=443): Max retries exceeded with url: /sentence-transformers/all-MiniLM-L6-v2/resolve/main/config.json (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7f411159f310>: Failed to establish a new connection: [Errno 101] Network is unreachable')) During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1722, in _get_metadata_or_catch_error metadata = get_hf_file_metadata(url=url, proxies=proxies, timeout=etag_timeout, headers=headers) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_validators.py", line 114, in _inner_fn return fn(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1645, in get_hf_file_metadata r = _request_wrapper( ^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 372, in _request_wrapper response = _request_wrapper( ^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 395, in _request_wrapper response = get_session().request(method=method, url=url, **params) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/requests/sessions.py", line 589, in request resp = self.send(prep, **send_kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/requests/sessions.py", line 703, in send r = adapter.send(request, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_http.py", line 66, in send return super().send(request, *args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/requests/adapters.py", line 700, in send raise ConnectionError(e, request=request) requests.exceptions.ConnectionError: (MaxRetryError("HTTPSConnectionPool(host='huggingface.co', port=443): Max retries exceeded with url: /sentence-transformers/all-MiniLM-L6-v2/resolve/main/config.json (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7f411159f310>: Failed to establish a new connection: [Errno 101] Network is unreachable'))"), '(Request ID: 9f548bfb-7d60-465b-8f6e-317111ce21d8)') The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/local/lib/python3.11/site-packages/transformers/utils/hub.py", line 402, in cached_file resolved_file = hf_hub_download( ^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/utils/_validators.py", line 114, in _inner_fn return fn(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1221, in hf_hub_download return _hf_hub_download_to_cache_dir( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1325, in _hf_hub_download_to_cache_dir _raise_on_head_call_error(head_call_error, force_download, local_files_only) File "/usr/local/lib/python3.11/site-packages/huggingface_hub/file_download.py", line 1826, in _raise_on_head_call_error raise LocalEntryNotFoundError( huggingface_hub.utils._errors.LocalEntryNotFoundError: An error happened while trying to locate the file on the Hub and we cannot find the requested files in the local cache. Please check your connection and try again or make sure your Internet connection is on. The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/local/bin/uvicorn", line 8, in <module> sys.exit(main()) ^^^^^^ File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1157, in __call__ return self.main(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1078, in main rv = self.invoke(ctx) ^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/click/core.py", line 1434, in invoke return ctx.invoke(self.callback, **ctx.params) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/click/core.py", line 783, in invoke return __callback(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/uvicorn/main.py", line 410, in main run( File "/usr/local/lib/python3.11/site-packages/uvicorn/main.py", line 578, in run server.run() File "/usr/local/lib/python3.11/site-packages/uvicorn/server.py", line 61, in run return asyncio.run(self.serve(sockets=sockets)) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/asyncio/runners.py", line 190, in run return runner.run(main) ^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/asyncio/runners.py", line 118, in run return self._loop.run_until_complete(task) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "uvloop/loop.pyx", line 1517, in uvloop.loop.Loop.run_until_complete File "/usr/local/lib/python3.11/site-packages/uvicorn/server.py", line 68, in serve config.load() File "/usr/local/lib/python3.11/site-packages/uvicorn/config.py", line 473, in load self.loaded_app = import_from_string(self.app) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/uvicorn/importer.py", line 21, in import_from_string module = importlib.import_module(module_str) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/importlib/__init__.py", line 126, in import_module return _bootstrap._gcd_import(name[level:], package, level) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "<frozen importlib._bootstrap>", line 1204, in _gcd_import File "<frozen importlib._bootstrap>", line 1176, in _find_and_load File "<frozen importlib._bootstrap>", line 1147, in _find_and_load_unlocked File "<frozen importlib._bootstrap>", line 690, in _load_unlocked File "<frozen importlib._bootstrap_external>", line 940, in exec_module File "<frozen importlib._bootstrap>", line 241, in _call_with_frames_removed File "/app/backend/main.py", line 46, in <module> from apps.rag.main import app as rag_app File "/app/backend/apps/rag/main.py", line 223, in <module> update_embedding_model( File "/app/backend/apps/rag/main.py", line 198, in update_embedding_model app.state.sentence_transformer_ef = sentence_transformers.SentenceTransformer( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/sentence_transformers/SentenceTransformer.py", line 299, in __init__ modules = self._load_auto_model( ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/sentence_transformers/SentenceTransformer.py", line 1324, in _load_auto_model transformer_model = Transformer( ^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/sentence_transformers/models/Transformer.py", line 53, in __init__ config = AutoConfig.from_pretrained(model_name_or_path, **config_args, cache_dir=cache_dir) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/transformers/models/auto/configuration_auto.py", line 965, in from_pretrained config_dict, unused_kwargs = PretrainedConfig.get_config_dict(pretrained_model_name_or_path, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/transformers/configuration_utils.py", line 632, in get_config_dict config_dict, kwargs = cls._get_config_dict(pretrained_model_name_or_path, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/transformers/configuration_utils.py", line 689, in _get_config_dict resolved_config_file = cached_file( ^^^^^^^^^^^^ File "/usr/local/lib/python3.11/site-packages/transformers/utils/hub.py", line 445, in cached_file raise EnvironmentError( OSError: We couldn't connect to 'https://huggingface.co' to load this file, couldn't find it in the cached files and it looks like sentence-transformers/all-MiniLM-L6-v2 is not the path to a directory containing a file named config.json. Checkout your internet connection or see how to run the library in offline mode at 'https://huggingface.co/docs/transformers/installation#offline-mode'. `

yindo commented 2026-02-15 19:15:28 -05:00

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@westbrook-ai commented on GitHub (Jul 22, 2024):

I'm working with the maintainer to see if we can address this in Open WebUI itself since the issue originates from the model attempting to install on Open WebUI startup. I'll keep you all updated, thanks for your patience.

@westbrook-ai commented on GitHub (Jul 22, 2024): I'm working with the maintainer to see if we can address this in Open WebUI itself since the issue originates from the model attempting to install on Open WebUI startup. I'll keep you all updated, thanks for your patience.

yindo commented 2026-02-15 19:15:28 -05:00

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@westbrook-ai commented on GitHub (Jul 23, 2024):

I got some good input from another maintainer:

The default embedding model is already preloaded, it just doesn't quite work with how Kubernetes and Docker volume mount semantics differ. On Docker, if an empty volume mounts a directory that already exists in the image, it makes a copy of the contents of the image into the mount, which is where the cache is located. On Kubernetes, this doesn't happen, so mounting /app/backend/data wipes anything that's precached.

Upon researching this further, it seems the most viable option is to create an init container that will copy the existing contents of /app/data/backend (the location of the Kubernetes volume) from the Docker image to the resulting volume to ensure that the faulty model is present, and that the HuggingFace download is not attempted since the model is present locally.

I'm going to spend some time on this now, will see if I can get a working solution.

@westbrook-ai commented on GitHub (Jul 23, 2024): I got some good input from another maintainer: > The default embedding model is already preloaded, it just doesn't quite work with how Kubernetes and Docker volume mount semantics differ. On Docker, if an empty volume mounts a directory that already exists in the image, it makes a copy of the contents of the image into the mount, which is where the cache is located. On Kubernetes, this doesn't happen, so mounting /app/backend/data wipes anything that's precached. Upon researching this further, it seems the most viable option is to create an init container that will copy the existing contents of `/app/data/backend` (the location of the Kubernetes volume) from the Docker image to the resulting volume to ensure that the faulty model is present, and that the HuggingFace download is not attempted since the model is present locally. I'm going to spend some time on this now, will see if I can get a working solution.

yindo commented 2026-02-15 19:15:29 -05:00

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@westbrook-ai commented on GitHub (Jul 23, 2024):

I think I got this fixed here: https://github.com/open-webui/helm-charts/pull/53

I turned my internet off on my test machine to ensure that I replicated the offline environment that's been reported for this issue, and was able to get Open WebUI to start without the HuggingFace errors since the model is now correctly copied into the pod using the init container.

@redno2 @srik65 please try the offline install again with Chart v3.1.0 and let me know if that solves the issue for you, or what new issues you run into.

@westbrook-ai commented on GitHub (Jul 23, 2024): I think I got this fixed here: https://github.com/open-webui/helm-charts/pull/53 I turned my internet off on my test machine to ensure that I replicated the offline environment that's been reported for this issue, and was able to get Open WebUI to start without the HuggingFace errors since the model is now correctly copied into the pod using the init container. @redno2 @srik65 please try the offline install again with Chart v3.1.0 and let me know if that solves the issue for you, or what new issues you run into.

yindo commented 2026-02-15 19:15:30 -05:00

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@redno2 commented on GitHub (Jul 30, 2024):

I think I got this fixed here: #53

I turned my internet off on my test machine to ensure that I replicated the offline environment that's been reported for this issue, and was able to get Open WebUI to start without the HuggingFace errors since the model is now correctly copied into the pod using the init container.

@redno2 @srik65 please try the offline install again with Chart v3.1.0 and let me know if that solves the issue for you, or what new issues you run into.

Yes, it works (tested with the 3.1.1) ! Thanks for the fix 👍

@redno2 commented on GitHub (Jul 30, 2024): > I think I got this fixed here: #53 > > I turned my internet off on my test machine to ensure that I replicated the offline environment that's been reported for this issue, and was able to get Open WebUI to start without the HuggingFace errors since the model is now correctly copied into the pod using the init container. > > @redno2 @srik65 please try the offline install again with Chart v3.1.0 and let me know if that solves the issue for you, or what new issues you run into. Yes, it works (tested with the 3.1.1) ! Thanks for the fix :+1:

yindo referenced this issue 2026-02-15 19:16:32 -05:00

[PR #16] [MERGED] release: 2.0.2 helm-docs update, bumping version to include latest commits #129

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open-webui-6.15.0

open-webui-6.14.0

open-webui-6.13.0

open-webui-6.12.0

open-webui-6.11.0

open-webui-6.10.0

pipelines-0.6.0

open-webui-6.9.0

open-webui-6.8.0

open-webui-6.7.0

open-webui-6.6.0

open-webui-6.5.0

open-webui-6.4.0

open-webui-6.3.0

open-webui-6.2.0

open-webui-6.1.0

open-webui-6.0.0

open-webui-5.26.0

open-webui-5.25.0

open-webui-5.24.0

open-webui-5.23.0

pipelines-0.5.0

open-webui-5.22.0

open-webui-5.21.0

open-webui-5.20.0

open-webui-5.19.0

pipelines-0.4.0

open-webui-5.18.0

open-webui-5.17.0

pipelines-0.3.0

open-webui-5.16.1

open-webui-5.16.0

pipelines-0.2.0

open-webui-5.15.0

open-webui-5.14.0

open-webui-5.13.0

open-webui-5.12.0

open-webui-5.11.0

open-webui-5.10.1

open-webui-5.10.0

open-webui-5.4.0

open-webui-5.3.0

pipelines-0.1.0

open-webui-5.2.0

open-webui-5.1.1

open-webui-5.1.0

open-webui-5.0.1

open-webui-5.0.0

open-webui-4.1.0

open-webui-4.0.7

pipelines-0.0.6

open-webui-4.0.6

pipelines-0.0.5

open-webui-4.0.5

open-webui-4.0.4

open-webui-4.0.3

open-webui-4.0.2

open-webui-4.0.1

v3.8.0

open-webui-3.8.0

open-webui-4.0.0

v3.7.0

v3.6.0

v1.0.0

open-webui-3.6.0

open-webui-3.5.1

open-webui-3.5.0

open-webui-3.4.3

open-webui-3.4.0

open-webui-3.3.2

open-webui-3.3.1

open-webui-3.3.0

open-webui-3.2.0

open-webui-3.1.19

open-webui-3.1.18

open-webui-3.1.17

open-webui-3.1.16

open-webui-3.1.15

open-webui-3.1.14

open-webui-3.1.13

open-webui-3.1.12

open-webui-3.1.11

open-webui-3.1.10

open-webui-3.1.9

open-webui-3.1.8

open-webui-3.1.7

open-webui-3.1.6

pipelines-0.0.4

open-webui-3.1.5

open-webui-3.1.4

open-webui-3.1.3

open-webui-3.1.2

open-webui-3.1.1

open-webui-3.1.0

open-webui-3.0.10

open-webui-3.0.9

open-webui-3.0.8

open-webui-3.0.7

open-webui-3.0.6

open-webui-3.0.5

open-webui-3.0.4

open-webui-3.0.3

open-webui-3.0.2

pipelines-0.0.3

open-webui-3.0.1

pipelines-0.0.2

open-webui-3.0.0

pipelines-0.0.1

open-webui-2.1.0

open-webui-2.0.2

open-webui-2.0.1

open-webui-1.0.1

open-webui-1.0.0

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Reference: open-webui/helm-charts#16