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Error Parsing Normal PDF File #206

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opened 2026-02-16 00:17:08 -05:00 by yindo · 3 comments
yindo commented 2026-02-16 00:17:08 -05:00
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Originally created by @marco-bertelli on GitHub (Jul 25, 2024).

Describe the bug
I am trying to parse a normal pdf (no tables or strange things), but only in that document i get a non verbose error:

Started parsing the file under job_id d50bdaa7-a442-48c4-a710-41f2cbf8d50b
Error while parsing the file './pdfs/59e90ce61d2d521ffc7c1fb2-application-d789fd00-2b4a-4db6-906a-2a62e8d22911.pdf': Failed to parse the file: [d50bdaa7-a442-48c4-a710-41f2cbf8d50b], status: ERROR.

i have checked that the pdf is not corrupted or something else, here the llamaparse code configuration:

parser = LlamaParse(
            result_type="markdown",
            verbose=True,
            invalidate_cache=True,
            do_not_cache=True,
        )

Files
i cannot share the file for privacy info

Job ID
d50bdaa7-a442-48c4-a710-41f2cbf8d50b

Client:
Please remove untested options:

  • Python Library

Additional context
maybe is something releated to that file but from the logs i am unable to understand why.

Thanks in advice for the help

Originally created by @marco-bertelli on GitHub (Jul 25, 2024). **Describe the bug** I am trying to parse a normal pdf (no tables or strange things), but only in that document i get a non verbose error: Started parsing the file under job_id d50bdaa7-a442-48c4-a710-41f2cbf8d50b Error while parsing the file './pdfs/59e90ce61d2d521ffc7c1fb2-application-d789fd00-2b4a-4db6-906a-2a62e8d22911.pdf': Failed to parse the file: [d50bdaa7-a442-48c4-a710-41f2cbf8d50b], status: ERROR. i have checked that the pdf is not corrupted or something else, here the llamaparse code configuration: ``` parser = LlamaParse( result_type="markdown", verbose=True, invalidate_cache=True, do_not_cache=True, ) ``` **Files** i cannot share the file for privacy info **Job ID** d50bdaa7-a442-48c4-a710-41f2cbf8d50b **Client:** Please remove untested options: - Python Library **Additional context** maybe is something releated to that file but from the logs i am unable to understand why. Thanks in advice for the help
yindo added the bug label 2026-02-16 00:17:08 -05:00
yindo commented 2026-02-16 00:17:08 -05:00
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@hexapode commented on GitHub (Jul 26, 2024):

It seems llamaParse have issue with your document and return no data in file error. You can check it using the endpoint:

https://api.cloud.llamaindex.ai/api/parsing/job/d50bdaa7-a442-48c4-a710-41f2cbf8d50b/details

with your api key as a Bearer Token

What happen when you try to copy paste content from your document?

@hexapode commented on GitHub (Jul 26, 2024): It seems llamaParse have issue with your document and return no data in file error. You can check it using the endpoint: ``` https://api.cloud.llamaindex.ai/api/parsing/job/d50bdaa7-a442-48c4-a710-41f2cbf8d50b/details ``` with your api key as a `Bearer Token` What happen when you try to copy paste content from your document?
yindo commented 2026-02-16 00:17:08 -05:00
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@marco-bertelli commented on GitHub (Jul 29, 2024):

thanks @hexapode tomorrow morning i will provide the log, thanks for the help provided

@marco-bertelli commented on GitHub (Jul 29, 2024): thanks @hexapode tomorrow morning i will provide the log, thanks for the help provided
yindo commented 2026-02-16 00:17:08 -05:00
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@marco-bertelli commented on GitHub (Aug 23, 2024):

@hexapode all ok after some tests the error occurred only that day (maybe a cache problem?) i don't know but now works as expected thanks

@marco-bertelli commented on GitHub (Aug 23, 2024): @hexapode all ok after some tests the error occurred only that day (maybe a cache problem?) i don't know but now works as expected thanks
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Reference: run-llama/llama_cloud_services#206
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