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Documents do not finish processing or fail/time out. #233

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opened 2026-02-16 00:17:12 -05:00 by yindo · 2 comments
yindo commented 2026-02-16 00:17:12 -05:00
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Originally created by @ianpcook on GitHub (Aug 14, 2024).

Originally assigned to: @BinaryBrain on GitHub.

Note: we're aware of some missing content in the output and layout issues on tables. Please refrain from opening new issues on this topic unless if you think it's different from what has already been reported.

Describe the bug
We submit documents for text and information extraction to the standard version of Llamaparse. We have run across a couple documents that, after being submitted, never stop processing, and do not either fail or time out.

Airbnb 2023 10k Forever.pdf

Job ID
If you have it, please provide the ID of the job you ran.
You can find it here: https://cloud.llamaindex.ai/parse in the "History" tab.

Screenshots
Feel free to also provide screenshots if relevant.

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Python Library

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Code:
self.client = LlamaParse( api_key=LLAMA_CLOUD_API_KEY, result_type=ResultType.TXT, )

Additional context
Add any additional context about the problem here.
Text forever.txt

Originally created by @ianpcook on GitHub (Aug 14, 2024). Originally assigned to: @BinaryBrain on GitHub. _Note: we're aware of some missing content in the output and layout issues on tables. Please refrain from opening new issues on this topic unless if you think it's different from what has already been reported._ **Describe the bug** We submit documents for text and information extraction to the `standard` version of Llamaparse. We have run across a couple documents that, after being submitted, never stop processing, and do not either fail or time out. [Airbnb 2023 10k Forever.pdf](https://github.com/user-attachments/files/16618573/Airbnb.2023.10k.Forever.pdf) **Job ID** If you have it, please provide the ID of the job you ran. You can find it here: https://cloud.llamaindex.ai/parse in the "History" tab. **Screenshots** Feel free to also provide screenshots if relevant. **Client:** Python Library **Options** Code: `self.client = LlamaParse( api_key=LLAMA_CLOUD_API_KEY, result_type=ResultType.TXT, )` **Additional context** Add any additional context about the problem here. [Text forever.txt](https://github.com/user-attachments/files/16618574/Text.forever.txt)
yindo added the bug label 2026-02-16 00:17:12 -05:00
yindo closed this issue 2026-02-16 00:17:12 -05:00
yindo commented 2026-02-16 00:17:13 -05:00
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@BinaryBrain commented on GitHub (Aug 21, 2024):

Hi @ianpcook,
I couldn't reproduce the issue. Do you still have the JobID and maybe your Python code?

@BinaryBrain commented on GitHub (Aug 21, 2024): Hi @ianpcook, I couldn't reproduce the issue. Do you still have the JobID and maybe your Python code?
yindo commented 2026-02-16 00:17:13 -05:00
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@ianpcook commented on GitHub (Aug 21, 2024):

Looks like we're no longer running into the issue, though we did all that day. Here's a JobID from that work:

302a2ee7-d765-421d-a4a6-154040b6e4aa

@ianpcook commented on GitHub (Aug 21, 2024): Looks like we're no longer running into the issue, though we did all that day. Here's a JobID from that work: 302a2ee7-d765-421d-a4a6-154040b6e4aa
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Reference: run-llama/llama_cloud_services#233
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