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Issue with LlamaParse ... #329

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opened 2026-02-16 00:17:30 -05:00 by yindo · 2 comments
yindo commented 2026-02-16 00:17:30 -05:00
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Originally created by @kpetrovic on GitHub (Nov 14, 2024).

Describe the bug
The submission of the same document stopped working from one day to another.

Files
Retestable with any PDF.
UI upload works just fine, same doc over the API ends up beeing wrongly parsed.

Job ID
Working document ID: 7bd8a2de-37a5-45ee-81ca-79b4ddb595cb
Non-working document ID one day later: d8205368-6c40-4cd2-a6f1-6ec385849597

Tested options:

  • API
  • Frontend (cloud.llamaindex.ai)

Additional context
Screenshot 2024-11-14 at 17 14 37
Screenshot 2024-11-14 at 17 12 33
Screenshot 2024-11-14 at 18 07 59

Describe the bug
The problem occurred without any changes to the document or the submission process.

Originally created by @kpetrovic on GitHub (Nov 14, 2024). **Describe the bug** The submission of the same document stopped working from one day to another. **Files** Retestable with any PDF. UI upload works just fine, same doc over the API ends up beeing wrongly parsed. **Job ID** Working document ID: 7bd8a2de-37a5-45ee-81ca-79b4ddb595cb Non-working document ID one day later: d8205368-6c40-4cd2-a6f1-6ec385849597 Tested options: - API - Frontend (cloud.llamaindex.ai) **Additional context** <img width="887" alt="Screenshot 2024-11-14 at 17 14 37" src="https://github.com/user-attachments/assets/3fcf20d3-3345-4171-9c9f-a846769aebf5"> <img width="887" alt="Screenshot 2024-11-14 at 17 12 33" src="https://github.com/user-attachments/assets/64eeaf37-7e65-4afc-8efe-2d2a2f054c00"> <img width="2209" alt="Screenshot 2024-11-14 at 18 07 59" src="https://github.com/user-attachments/assets/4537fdc2-7249-4385-8749-22d94ef1f53d"> **Describe the bug** The problem occurred without any changes to the document or the submission process.
yindo added the bug label 2026-02-16 00:17:30 -05:00
yindo commented 2026-02-16 00:17:30 -05:00
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@kpetrovic commented on GitHub (Nov 15, 2024):

found the problem.

curl -X 'POST'
'https://api.cloud.llamaindex.ai/api/v1/parsing/upload'
-H 'accept: application/json'
-H 'Content-Type: multipart/form-data'
-H "Authorization: Bearer $LLAMA_CLOUD_API_KEY"
--form 'bounding_box="0.1,0.2,0.2,0.3"'
-F 'file=@/path/to/your/file.pdf;type=application/pdf'

try this curl with any document and you will see that the document after processessing does not contain a lot of text anymore. this is done with the bounding_box param which was working quite fine until the 12th of november.

@kpetrovic commented on GitHub (Nov 15, 2024): found the problem. curl -X 'POST' \ 'https://api.cloud.llamaindex.ai/api/v1/parsing/upload' \ -H 'accept: application/json' \ -H 'Content-Type: multipart/form-data' \ -H "Authorization: Bearer $LLAMA_CLOUD_API_KEY" \ --form 'bounding_box="0.1,0.2,0.2,0.3"' \ -F 'file=@/path/to/your/file.pdf;type=application/pdf' try this curl with any document and you will see that the document after processessing does not contain a lot of text anymore. this is done with the **bounding_box** param which was working quite fine until the 12th of november.
yindo commented 2026-02-16 00:17:31 -05:00
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@kpetrovic commented on GitHub (Nov 14, 2025):

happy 1st anniversary to this issue!
time flies when you're... waiting for bounding_box parsing fixes!
here's to many more years of mysteriously disappearing text together.
still no word on whether this was fixed, will be fixed, or if anyone's even looking at it.

fun fact:
this broke right before my final presentation of my RAG setup, where i was proudly showcasing llamaParse's great functionality.
nothing says "great demo" like mysteriously vanishing document text...

@kpetrovic commented on GitHub (Nov 14, 2025): happy 1st anniversary to this issue! time flies when you're... waiting for bounding_box parsing fixes! here's to many more years of mysteriously disappearing text together. still no word on whether this was fixed, will be fixed, or if anyone's even looking at it. fun fact: this broke right before my final presentation of my RAG setup, where i was proudly showcasing llamaParse's great functionality. nothing says "great demo" like mysteriously vanishing document text...
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Reference: run-llama/llama_cloud_services#329
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