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Error while parsing the file '<bytes/buffer>' #337

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opened 2026-02-16 00:17:32 -05:00 by yindo · 3 comments
yindo commented 2026-02-16 00:17:32 -05:00
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Originally created by @stavarc on GitHub (Nov 20, 2024).

Describe the bug
Error while parsing the file '<bytes/buffer>': Failed to parse the file: {"detail":"Oops! Something went wrong on our end. Please try again in a few minutes. If the problem persists, please contact support by clicking the chat icon on cloud.llamaindex.ai providing this correlation ID: 7ecef5df-7f1d-4d95-9fe2-e1539afead89"}

Files
Irrelevant, any .pdf yields this error

Job ID
I don't think I got a job id

Client:
Please remove untested options:

  • Python Library

Additional context
I can only tell that using the same setup yesterday it worked

Originally created by @stavarc on GitHub (Nov 20, 2024). **Describe the bug** Error while parsing the file '<bytes/buffer>': Failed to parse the file: {"detail":"Oops! Something went wrong on our end. Please try again in a few minutes. If the problem persists, please contact support by clicking the chat icon on cloud.llamaindex.ai providing this correlation ID: 7ecef5df-7f1d-4d95-9fe2-e1539afead89"} **Files** Irrelevant, any .pdf yields this error **Job ID** I don't think I got a job id **Client:** Please remove untested options: - Python Library **Additional context** I can only tell that using the same setup yesterday it worked
yindo added the bug label 2026-02-16 00:17:32 -05:00
yindo commented 2026-02-16 00:17:32 -05:00
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@hexapode commented on GitHub (Nov 20, 2024):

It seems our sever are down, working on setting them up again

@hexapode commented on GitHub (Nov 20, 2024): It seems our sever are down, working on setting them up again
yindo commented 2026-02-16 00:17:33 -05:00
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@hexapode commented on GitHub (Nov 20, 2024):

The cluster is back up it should now work, let me know if you encounter any issue.

@hexapode commented on GitHub (Nov 20, 2024): The cluster is back up it should now work, let me know if you encounter any issue.
yindo commented 2026-02-16 00:17:33 -05:00
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@rajasami156 commented on GitHub (Mar 24, 2025):

I'm getting this issue too :

INFO: Application startup complete.
INFO: Uvicorn running on http://127.0.0.1:7000 (Press CTRL+C to quit)
INFO:main11:Homepage rendered successfully.
INFO: 127.0.0.1:37484 - "GET / HTTP/1.1" 200 OK
INFO: 127.0.0.1:37484 - "GET /favicon.ico HTTP/1.1" 404 Not Found
INFO:httpx:HTTP Request: POST https://api.cloud.llamaindex.ai/api/parsing/upload "HTTP/1.1 200 OK"
Started parsing the file under job_id 412b8ad7-8851-4e62-a0e6-3c327c5c1b3f
INFO:httpx:HTTP Request: GET https://api.cloud.llamaindex.ai/api/parsing/job/412b8ad7-8851-4e62-a0e6-3c327c5c1b3f "HTTP/1.1 200 OK"
INFO:httpx:HTTP Request: GET https://api.cloud.llamaindex.ai/api/parsing/job/412b8ad7-8851-4e62-a0e6-3c327c5c1b3f "HTTP/1.1 200 OK"
INFO:httpx:HTTP Request: GET https://api.cloud.llamaindex.ai/api/parsing/job/412b8ad7-8851-4e62-a0e6-3c327c5c1b3f/result/text "HTTP/1.1 200 OK"
INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK"
INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK"
INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK"
INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK"
INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK"
INFO: 127.0.0.1:37484 - "POST /upload-pdf HTTP/1.1" 200 OK

INFO:main11:Homepage rendered successfully.
INFO: 127.0.0.1:37490 - "GET / HTTP/1.1" 200 OK
Error while parsing the file '<bytes/buffer>': Event loop is closed
INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK"
INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK"
INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK"
INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK"
INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK"
INFO: 127.0.0.1:36302 - "POST /upload-pdf HTTP/1.1" 200 OK

As you can see it works well for the first time but when I refresh the page try again it doesn't

@rajasami156 commented on GitHub (Mar 24, 2025): I'm getting this issue too : INFO: Application startup complete. INFO: Uvicorn running on http://127.0.0.1:7000 (Press CTRL+C to quit) INFO:main11:Homepage rendered successfully. INFO: 127.0.0.1:37484 - "GET / HTTP/1.1" 200 OK INFO: 127.0.0.1:37484 - "GET /favicon.ico HTTP/1.1" 404 Not Found INFO:httpx:HTTP Request: POST https://api.cloud.llamaindex.ai/api/parsing/upload "HTTP/1.1 200 OK" Started parsing the file under job_id 412b8ad7-8851-4e62-a0e6-3c327c5c1b3f INFO:httpx:HTTP Request: GET https://api.cloud.llamaindex.ai/api/parsing/job/412b8ad7-8851-4e62-a0e6-3c327c5c1b3f "HTTP/1.1 200 OK" INFO:httpx:HTTP Request: GET https://api.cloud.llamaindex.ai/api/parsing/job/412b8ad7-8851-4e62-a0e6-3c327c5c1b3f "HTTP/1.1 200 OK" INFO:httpx:HTTP Request: GET https://api.cloud.llamaindex.ai/api/parsing/job/412b8ad7-8851-4e62-a0e6-3c327c5c1b3f/result/text "HTTP/1.1 200 OK" INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK" INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK" INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK" INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK" INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK" INFO: 127.0.0.1:37484 - "POST /upload-pdf HTTP/1.1" 200 OK INFO:main11:Homepage rendered successfully. INFO: 127.0.0.1:37490 - "GET / HTTP/1.1" 200 OK Error while parsing the file '<bytes/buffer>': Event loop is closed INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK" INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK" INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK" INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK" INFO:httpx:HTTP Request: POST https://api.openai.com/v1/chat/completions "HTTP/1.1 200 OK" INFO: 127.0.0.1:36302 - "POST /upload-pdf HTTP/1.1" 200 OK As you can see it works well for the first time but when I refresh the page try again it doesn't
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Reference: run-llama/llama_cloud_services#337
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