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Issue with LlamaParse ... #341

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opened 2026-02-16 00:17:33 -05:00 by yindo · 2 comments
yindo commented 2026-02-16 00:17:33 -05:00
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Originally created by @akamodedef on GitHub (Nov 20, 2024).

Describe the bug
When I use LlamaParse to convert a pdf, I encounter some error, Could you please give us some suggestions?

Job ID
please contact support by clicking the chat icon on cloud.llamaindex.ai providing this correlation ID: b7f5047b-fdd0-4471-af83-66cf0fff5bec"

Client:
Python code:
LLAMA_CLOUD_API_KEY = "llx-xxx"
load_dotenv()
from llama_parse import LlamaParse
from llama_index.core import SimpleDirectoryReader
os.environ['LLAMA_CLOUD_API_KEY'] = LLAMA_CLOUD_API_KEY
file_path = os.path.join(os.getcwd(), "pdf/xxx.pdf")
parser = LlamaParse(
result_type="markdown" # "markdown" and "text" are available
)
file_extractor = {".pdf": parser}
documents = SimpleDirectoryReader(input_files=[file_path], file_extractor=file_extractor).load_data()

Error message:
Error while parsing the file 'xxx.pdf': Failed to parse the file: {"detail":"Oops! Something went wrong on our end. Please try again in a few minutes. If the problem persists, please contact support by clicking the chat icon on cloud.llamaindex.ai providing this correlation ID: b7f5047b-fdd0-4471-af83-66cf0fff5bec"}

Originally created by @akamodedef on GitHub (Nov 20, 2024). **Describe the bug** When I use LlamaParse to convert a pdf, I encounter some error, Could you please give us some suggestions? **Job ID** please contact support by clicking the chat icon on cloud.llamaindex.ai providing this correlation ID: b7f5047b-fdd0-4471-af83-66cf0fff5bec" **Client:** Python code: LLAMA_CLOUD_API_KEY = "llx-xxx" load_dotenv() from llama_parse import LlamaParse from llama_index.core import SimpleDirectoryReader os.environ['LLAMA_CLOUD_API_KEY'] = LLAMA_CLOUD_API_KEY file_path = os.path.join(os.getcwd(), "pdf/xxx.pdf") parser = LlamaParse( result_type="markdown" # "markdown" and "text" are available ) file_extractor = {".pdf": parser} documents = SimpleDirectoryReader(input_files=[file_path], file_extractor=file_extractor).load_data() **Error message:** Error while parsing the file 'xxx.pdf': Failed to parse the file: {"detail":"Oops! Something went wrong on our end. Please try again in a few minutes. If the problem persists, please contact support by clicking the chat icon on cloud.llamaindex.ai providing this correlation ID: b7f5047b-fdd0-4471-af83-66cf0fff5bec"}
yindo added the bug label 2026-02-16 00:17:33 -05:00
yindo commented 2026-02-16 00:17:33 -05:00
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@hexapode commented on GitHub (Nov 20, 2024):

Sorry we are working on bringing back our cluster to life.

@hexapode commented on GitHub (Nov 20, 2024): Sorry we are working on bringing back our cluster to life.
yindo commented 2026-02-16 00:17:33 -05:00
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@hexapode commented on GitHub (Nov 20, 2024):

The cluster is back up it should now work, let me know if you encounter any issue.

@hexapode commented on GitHub (Nov 20, 2024): The cluster is back up it should now work, let me know if you encounter any issue.
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Reference: run-llama/llama_cloud_services#341
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