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Issue with LlamaParse ...Page 1 [error] - FONT_ERROR : Fail to identify 120 glyphs on page 1 from font : Type3 #408

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opened 2026-02-16 00:17:45 -05:00 by yindo · 2 comments
yindo commented 2026-02-16 00:17:45 -05:00
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Originally created by @PBritto697 on GitHub (Jan 18, 2025).

Describe the bug
Trying to parse a pdf but all I get is random characters.

Files
If possible, please provide the PDF file causing the issue.

Job ID
8ab509cb-83a0-4f9c-b7fb-8b1adcd4d285

DL8000 Preset Manul de Instrucoes_13_18.pdf

Client:
Please remove untested options:

  • Python Library
  • Frontend (cloud.llamaindex.ai)

Additional context
api_key=LLAMA_CLOUD_API_KEY,
result_type="markdown",
language='pt'

Originally created by @PBritto697 on GitHub (Jan 18, 2025). **Describe the bug** Trying to parse a pdf but all I get is random characters. **Files** If possible, please provide the PDF file causing the issue. **Job ID** 8ab509cb-83a0-4f9c-b7fb-8b1adcd4d285 [DL8000 Preset Manul de Instrucoes_13_18.pdf](https://github.com/user-attachments/files/18466161/DL8000.Preset.Manul.de.Instrucoes_13_18.pdf) **Client:** Please remove untested options: - Python Library - Frontend (cloud.llamaindex.ai) **Additional context** api_key=LLAMA_CLOUD_API_KEY, result_type="markdown", language='pt'
yindo added the bug label 2026-02-16 00:17:45 -05:00
yindo closed this issue 2026-02-16 00:17:45 -05:00
yindo commented 2026-02-16 00:17:45 -05:00
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@PBritto697 commented on GitHub (Jan 19, 2025):

I figured it out.

It turns out that the pdf was a printout pdf. It sorta worked when I asserted the premium_mode. Once I get the orignial one and extracted the pages I needed in real pdf format it worked just fine even with premium_mode=False.

@PBritto697 commented on GitHub (Jan 19, 2025): I figured it out. It turns out that the pdf was a printout pdf. It sorta worked when I asserted the premium_mode. Once I get the orignial one and extracted the pages I needed in real pdf format it worked just fine even with premium_mode=False.
yindo commented 2026-02-16 00:17:45 -05:00
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@hexapode commented on GitHub (Jan 20, 2025):

Thanks for reporting, we will add the document to our internal test set, and will handle this kind of buggy type3 font in the future. (try to copy paste from the shared doc to see what I mean)

@hexapode commented on GitHub (Jan 20, 2025): Thanks for reporting, we will add the document to our internal test set, and will handle this kind of buggy type3 font in the future. (try to copy paste from the shared doc to see what I mean)
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Reference: run-llama/llama_cloud_services#408
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