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Some PDFs Fail with "Unsupported Type" Error & Successfully Parsed PDFs Not Loading #413

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opened 2026-02-16 00:17:46 -05:00 by yindo · 0 comments
yindo commented 2026-02-16 00:17:46 -05:00
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Originally created by @soyeb-PQ on GitHub (Jan 29, 2025).

Describe the bug
I'm experiencing inconsistent behavior when uploading PDFs via the REST API:

  • Some PDFs fail with an "Unsupported Type" error, even though I can confirm they are valid PDF files
  • Some PDFs successfully parse, showing success but not able to get result. Getting this from UI response - ( "detail": "Result for Parsing Job 45be85ed-bf6a-400a-85f0-a3c4eb07fdbf not found. Check job status to see if it has completed." )

Job ID
Failed Job id - 4e3e2dcf-65eb-43c8-a7c8-25c0d82bd046
Showing Success but failed job id- 45be85ed-bf6a-400a-85f0-a3c4eb07fdbf

Client:
Using plain Rest API

Additional context

Image

Image

Using default one. Also tried invalidate_cache=true but got same problem.

Originally created by @soyeb-PQ on GitHub (Jan 29, 2025). **Describe the bug** I'm experiencing inconsistent behavior when uploading PDFs via the REST API: - Some PDFs fail with an "Unsupported Type" error, even though I can confirm they are valid PDF files - Some PDFs successfully parse, showing success but not able to get result. Getting this from UI response - ( "detail": "Result for Parsing Job 45be85ed-bf6a-400a-85f0-a3c4eb07fdbf not found. Check job status to see if it has completed." ) **Job ID** Failed Job id - 4e3e2dcf-65eb-43c8-a7c8-25c0d82bd046 Showing Success but failed job id- 45be85ed-bf6a-400a-85f0-a3c4eb07fdbf **Client:** Using plain Rest API **Additional context** ![Image](https://github.com/user-attachments/assets/632564b4-af78-42b4-b052-03dc83bca07a) ![Image](https://github.com/user-attachments/assets/8c05fd3f-6848-426f-ad6c-cef49c795b7d) Using default one. Also tried invalidate_cache=true but got same problem.
yindo added the bug label 2026-02-16 00:17:46 -05:00
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Reference: run-llama/llama_cloud_services#413
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