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Issue with LlamaParse ... #439

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opened 2026-02-16 00:17:51 -05:00 by yindo · 3 comments
yindo commented 2026-02-16 00:17:51 -05:00
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Originally created by @Sirrr on GitHub (Feb 25, 2025).

Describe the bug
Llama parse is failing often or it takes many minutes to parse simple PDF

Files
invoice-sample.pdf
file.txt

Job ID
07300498-679b-4829-8538-a9594341f1b0

Client:

  • Typescript Library
  • Same happens in Cloud web page as well
Originally created by @Sirrr on GitHub (Feb 25, 2025). **Describe the bug** Llama parse is failing often or it takes many minutes to parse simple PDF **Files** [invoice-sample.pdf](https://github.com/user-attachments/files/18963687/invoice-sample.pdf) [file.txt](https://github.com/user-attachments/files/18963712/file.txt) **Job ID** 07300498-679b-4829-8538-a9594341f1b0 **Client:** - Typescript Library - Same happens in Cloud web page as well
yindo added the bug label 2026-02-16 00:17:51 -05:00
yindo commented 2026-02-16 00:17:51 -05:00
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@weihuaseattle commented on GitHub (Feb 26, 2025):

I am seeing the same right now that Llamaparse calls on simple PDF take many minutes (> 10 minutes) to fail, or simply hang. The service is not usable!

Irony is https://llamaindex.statuspage.io/ shows everything green. Do you have any performance probe and monitoring? This type of problems can be easily detected, should raise a high severity live site service down incident for real time investigation and resolution.

@weihuaseattle commented on GitHub (Feb 26, 2025): I am seeing the same right now that Llamaparse calls on simple PDF take many minutes (> 10 minutes) to fail, or simply hang. The service is not usable! Irony is https://llamaindex.statuspage.io/ shows everything green. Do you have any performance probe and monitoring? This type of problems can be easily detected, should raise a high severity live site service down incident for real time investigation and resolution.
yindo commented 2026-02-16 00:17:51 -05:00
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@Sirrr commented on GitHub (Feb 26, 2025):

Here is another job_ids that just hang and then fail with the error
"Error while parsing the file: fetch failed"

Job ids
6a840f04-781f-46b3-af4c-445670c428ba
bae5f731-9dc2-4915-b97b-c7bae74e6094

This happens even in llamaindex web UI

Here is another file
docx llm.docx

@Sirrr commented on GitHub (Feb 26, 2025): Here is another job_ids that just hang and then fail with the error "Error while parsing the file: fetch failed" *Job ids* 6a840f04-781f-46b3-af4c-445670c428ba bae5f731-9dc2-4915-b97b-c7bae74e6094 This happens even in llamaindex web UI Here is another file [docx llm.docx](https://github.com/user-attachments/files/18981493/docx.llm.docx)
yindo commented 2026-02-16 00:17:51 -05:00
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@salahuddinfa commented on GitHub (Feb 26, 2025):

Facing the same issue here when using the API, it's taking alot of time to parse, that the connection is being forcibly quit

@salahuddinfa commented on GitHub (Feb 26, 2025): Facing the same issue here when using the API, it's taking alot of time to parse, that the connection is being forcibly quit
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Reference: run-llama/llama_cloud_services#439
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