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Parsing performance degraded #442

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opened 2026-02-16 00:17:51 -05:00 by yindo · 3 comments
yindo commented 2026-02-16 00:17:51 -05:00
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Originally created by @Constipn on GitHub (Feb 26, 2025).

Describe the bug
parsing now takes >10min for a simple 2 page document, both via API and UI.

Files
If possible, please provide the PDF file causing the issue.

Job ID
If you have it, please provide the ID of the job you ran.
You can find it here: https://cloud.llamaindex.ai/parse in the "History" tab.

Client:
Please remove untested options:

  • Python Library
  • API
  • Frontend (cloud.llamaindex.ai)
  • Typescript Library
  • Notebook

Additional context
Add any additional context about the problem here.
What options did you use? Premium mode, multimodal, fast mode, parsing instructions, etc.
Screenshots, code snippets, etc.

Originally created by @Constipn on GitHub (Feb 26, 2025). **Describe the bug** parsing now takes >10min for a simple 2 page document, both via API and UI. **Files** If possible, please provide the PDF file causing the issue. **Job ID** If you have it, please provide the ID of the job you ran. You can find it here: https://cloud.llamaindex.ai/parse in the "History" tab. **Client:** Please remove untested options: - Python Library - API - Frontend (cloud.llamaindex.ai) - Typescript Library - Notebook **Additional context** Add any additional context about the problem here. What options did you use? Premium mode, multimodal, fast mode, parsing instructions, etc. Screenshots, code snippets, etc.
yindo added the bug label 2026-02-16 00:17:51 -05:00
yindo commented 2026-02-16 00:17:51 -05:00
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@hexapode commented on GitHub (Feb 26, 2025):

Hi!

We had a traffic surge, all should be working as expected now.

Pierre

@hexapode commented on GitHub (Feb 26, 2025): Hi! We had a traffic surge, all should be working as expected now. Pierre
yindo commented 2026-02-16 00:17:51 -05:00
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@Constipn commented on GitHub (Feb 27, 2025):

Hi Pierre,
unfortunately, same issue again today....

This is quite bad in production

@Constipn commented on GitHub (Feb 27, 2025): Hi Pierre, unfortunately, same issue again today.... This is quite bad in production
yindo commented 2026-02-16 00:17:51 -05:00
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@albydeca commented on GitHub (Mar 5, 2025):

can confirm, it is not reliable at present to use this service in a production stack

@albydeca commented on GitHub (Mar 5, 2025): can confirm, it is not reliable at present to use this service in a production stack
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Reference: run-llama/llama_cloud_services#442
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