S3 bucket with HTML files not syncing with Llama Index #490

New Issue

2026-02-16T00:18:00-05:00

yindo commented

2026-02-16 00:18:00 -05:00

Originally created by @allanlw on GitHub (Jun 24, 2025).

Describe the bug
I have an S3 bucket that I've connected to Index.
It contains ~100 html files.
For some reason, when I click "sync" the sync is successful, but the UI lists 0 files.
Status: Success
File Count: 0

Job ID
My index ID is: 7a31df78-00ff-431e-a9ac-74c406b76e1b

Client:
N/A

Originally created by @allanlw on GitHub (Jun 24, 2025). **Describe the bug** I have an S3 bucket that I've connected to Index. It contains ~100 html files. For some reason, when I click "sync" the sync is successful, but the UI lists 0 files. Status: Success File Count: 0 **Job ID** My index ID is: 7a31df78-00ff-431e-a9ac-74c406b76e1b **Client:** N/A

yindo added the bug label 2026-02-16 00:18:00 -05:00

yindo commented

2026-02-16 00:18:00 -05:00

@Georgehe4 commented on GitHub (Jun 27, 2025):

Hi @allanlw, is this still an issue? It looks like the index is populated now.

@Georgehe4 commented on GitHub (Jun 27, 2025): Hi @allanlw, is this still an issue? It looks like the index is populated now.

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dependabot/github_actions/slackapi/slack-github-action-3.0.3

dependabot/github_actions/pnpm/action-setup-6

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Reference: run-llama/llama_cloud_services#490