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Free 10,000 Credits deducted from the new package I just bought #542

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opened 2026-02-16 00:18:12 -05:00 by yindo · 0 comments
yindo commented 2026-02-16 00:18:12 -05:00
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Originally created by @aliyaseen31 on GitHub (Sep 25, 2025).

I created my account and got 10,000 free credits. After I used them I bought myself a new plan with 50,000 credits. As soon as i got the 50,000 credits, in my usage it showed that the previous 10,000 credits I used where consumed from my new 50,000 credits and now I have 40,000 credits remaining. Why is that? I purchased a new plan then why am I being charged for something you guys were offering free in the first place?

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Originally created by @aliyaseen31 on GitHub (Sep 25, 2025). I created my account and got 10,000 free credits. After I used them I bought myself a new plan with 50,000 credits. As soon as i got the 50,000 credits, in my usage it showed that the previous 10,000 credits I used where consumed from my new 50,000 credits and now I have 40,000 credits remaining. Why is that? I purchased a new plan then why am I being charged for something you guys were offering free in the first place? <img width="1440" height="769" alt="Image" src="https://github.com/user-attachments/assets/e1895358-d3a6-4c6b-b81b-8395250236c9" />
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Reference: run-llama/llama_cloud_services#542
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