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All records are not being extracted on Paid Plan - Why? #604

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opened 2026-02-16 00:18:26 -05:00 by yindo · 1 comment
yindo commented 2026-02-16 00:18:26 -05:00
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Originally created by @LadyLegacyK on GitHub (Feb 10, 2026).

I have run the same file twice, both giving different extraction results. A .csv file, with simply rows and columns.
The file has 39 records and the first extraction is only 5 records, while the second extraction is 10 records.

Why am I paying for a service that will not extract all the records in my file? Please review with a solution or provide me with a refund on my monthly subscription.

Thank you,
Kim Harris

Originally created by @LadyLegacyK on GitHub (Feb 10, 2026). I have run the same file twice, both giving different extraction results. A .csv file, with simply rows and columns. The file has 39 records and the first extraction is only 5 records, while the second extraction is 10 records. Why am I paying for a service that will not extract all the records in my file? Please review with a solution or provide me with a refund on my monthly subscription. Thank you, Kim Harris
yindo commented 2026-02-16 00:18:27 -05:00
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@logan-markewich commented on GitHub (Feb 10, 2026):

You'll need to provide more details. Can you share an example of the file? What settings did you run with? What code or UI config did you have?

@logan-markewich commented on GitHub (Feb 10, 2026): You'll need to provide more details. Can you share an example of the file? What settings did you run with? What code or UI config did you have?
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Reference: run-llama/llama_cloud_services#604
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