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Provide Webroot users with an actual solution.

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Matt Pagan 2014-06-14 14:00:40 +00:00
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commit 23559347ea
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docs/en/faq.wml
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@ -83,8 +83,8 @@ includes Tor?</a></li>
</a></li>
<li><a href="#SophosOnMac">I'm using the Sophos anti-virus
software on my Mac, and Tor starts but I can't browse anywhere.</a></li>
<li><a href="#XPCOMError">When I open the Tor Browser Bundle I get an
error message from the browser: "Cannot load XPCOM".</a></li>
<li><a href="#XPCOMError">When I start Tor Browser I get an
error message: "Cannot load XPCOM".</a></li>
<li><a href="#TBBOtherExtensions">Can I install other Firefox
extensions? Which extensions should I avoid using?</a></li>
<li><a href="#TBBJavaScriptEnabled">Why is NoScript configured to
@ -1193,16 +1193,17 @@ this issue.
<hr>
<a id="XPCOMError"></a>
<h3><a class="anchor" href="#XPCOMError">When I open the Tor Browser Bundle
I get an error message from the browser: "Cannot load XPCOM".</a></h3>
<h3><a class="anchor" href="#XPCOMError">When I start Tor Browser I get an
error message: "Cannot load XPCOM".</a></h3>
<p>
This problem is caused by the Webroot SecureAnywhere Antivirus software.
Consider switching to a different antivirus program. We encourage affected
Webroot users to contact Webroot support about this issue.
<a href="https://trac.torproject.org/projects/tor/ticket/10789">Ticket
10789</a> has some suggestions for other workarounds; please let us know
if you find better fixes!
This <a
href="https://trac.torproject.org/projects/tor/ticket/10789">problem</a> is
specifically caused by the Webroot SecureAnywhere Antivirus software.
From the Webroot control panel, go to Identity Protection &rarr; Application
Protection, and set all the files in your Tor Browser folder to 'Allow'.
We encourage affected Webroot users to contact Webroot support about this
issue.
</p>
<hr>