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[GH-ISSUE #2217] Desktop app installer hanging Windows 10/11 #1447

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opened 2026-02-22 18:24:51 -05:00 by yindo · 4 comments
yindo commented 2026-02-22 18:24:51 -05:00
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Originally created by @autogptfreak on GitHub (Sep 4, 2024).
Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/2217

How are you running AnythingLLM?

AnythingLLM desktop app

What happened?

This has happened to me twice. Once on a newly refreshed and updated Windows 11 machine and also on a Windows 10 machine.

In both cases accounts are Windows Standard User accounts (i.e. not Administrator accounts)

On the Windows 10 machine I already had version 1.5.x of the app installed just for my user under the Windows user's AppData directory.
When installing 1.6.4 I chose the upgrade. I watched the uninstalled process spawn and run successfully in Task Manager. Then the install proceeded and got about half way before hanging. CPU activity dropped to zero in Task Manager.

Before that I'd had the same experience on Windows 11. After trying to install it just for my user on a Standard User account, I tried to install it for all users (which requires Administrator login) but the result was the same. Long period of inactivity with zero CPU usage.
I solved it on Win11 by logging into Windows directly with the Administrator account and running the installer for all users. This worked fine!

I haven't solved the Win10 upgrade yet, but I guess the same trick should work, i.e. login with the Administrator account and install for all users.

Are there known steps to reproduce?

  • Run desktop installer for Windows 10 or 11 user that doesn't have admin rights (Standard User).
  • Choose either to install just for that user or for all users (both failed for me)
Originally created by @autogptfreak on GitHub (Sep 4, 2024). Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/2217 ### How are you running AnythingLLM? AnythingLLM desktop app ### What happened? This has happened to me twice. Once on a newly refreshed and updated Windows 11 machine and also on a Windows 10 machine. In both cases accounts are Windows Standard User accounts (i.e. not Administrator accounts) On the Windows 10 machine I already had version 1.5.x of the app installed just for my user under the Windows user's AppData directory. When installing 1.6.4 I chose the upgrade. I watched the uninstalled process spawn and run successfully in Task Manager. Then the install proceeded and got about half way before hanging. CPU activity dropped to zero in Task Manager. Before that I'd had the same experience on Windows 11. After trying to install it just for my user on a Standard User account, I tried to install it for all users (which requires Administrator login) but the result was the same. Long period of inactivity with zero CPU usage. **I solved it on Win11 by logging into Windows directly with the Administrator account and running the installer for all users. This worked fine!** I haven't solved the Win10 upgrade yet, but I guess the same trick should work, i.e. login with the Administrator account and install for all users. ### Are there known steps to reproduce? - Run desktop installer for Windows 10 or 11 user that doesn't have admin rights (Standard User). - Choose either to install just for that user or for all users (both failed for me)
yindo added the DesktopOS: Windowsinvestigating labels 2026-02-22 18:24:51 -05:00
yindo closed this issue 2026-02-22 18:24:51 -05:00
yindo commented 2026-02-22 18:24:51 -05:00
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@autogptfreak commented on GitHub (Sep 23, 2024):

Hi @timothycarambat, did you discover anything in your investigation? This totally seems like something that could be helped by provided some info to the user during the install process.

@autogptfreak commented on GitHub (Sep 23, 2024): Hi @timothycarambat, did you discover anything in your investigation? This totally seems like something that could be helped by provided some info to the user during the install process.
yindo commented 2026-02-22 18:24:51 -05:00
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@timothycarambat commented on GitHub (Sep 23, 2024):

Could not ever reproduce (on Home and Server) for windows with both Admin and User account!

@timothycarambat commented on GitHub (Sep 23, 2024): Could not ever reproduce (on Home and Server) for windows with both Admin and User account!
yindo commented 2026-02-22 18:24:51 -05:00
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@autogptfreak commented on GitHub (Sep 24, 2024):

Ok, that's really strange. Especially since I had a completely clean Windows 11 that I'd just reset and updated. Fingers crossed nobody else has the same problem, or if they do they can try my solution in this thread.

@autogptfreak commented on GitHub (Sep 24, 2024): Ok, that's really strange. Especially since I had a completely clean Windows 11 that I'd just reset and updated. Fingers crossed nobody else has the same problem, or if they do they can try my solution in this thread.
yindo commented 2026-02-22 18:24:51 -05:00
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@mkgai commented on GitHub (Apr 26, 2025):

Bringing this thread to life again - installer hang: Windows 11 Pro admin account, installation of new 8.0 desktop application (.exe version, apologies if this comment is out-of-place on git comms).

Didn't uninstall previous version first - wasn't sure if this would remove/change directory of LanceDB filesystem.

Installation hung about 15 minutes without cpu activity before I decided to abort, which actually resolved the problem - sending SIGTERM somehow prompted application to reply with next step 'do you want to download ollama libraries' and I was able to complete the installation successfully.

Thanks for the great project and ongoing support -

@mkgai commented on GitHub (Apr 26, 2025): Bringing this thread to life again - installer hang: Windows 11 Pro admin account, installation of new 8.0 desktop application (.exe version, apologies if this comment is out-of-place on git comms). Didn't uninstall previous version first - wasn't sure if this would remove/change directory of LanceDB filesystem. Installation hung about 15 minutes without cpu activity before I decided to abort, which actually resolved the problem - sending SIGTERM somehow prompted application to reply with next step 'do you want to download ollama libraries' and I was able to complete the installation successfully. Thanks for the great project and ongoing support -
yindo changed title from Desktop app installer hanging Windows 10/11 to [GH-ISSUE #2217] Desktop app installer hanging Windows 10/11 2026-06-05 14:40:50 -04:00
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Reference: Mintplex-Labs/anything-llm#1447
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