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[GH-ISSUE #4898] [BUG]: Cannot install version 1.10.0 #3079

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opened 2026-02-22 18:32:31 -05:00 by yindo · 7 comments
yindo commented 2026-02-22 18:32:31 -05:00
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Originally created by @Sierbahnn on GitHub (Jan 23, 2026).
Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/4898

How are you running AnythingLLM?

AnythingLLM desktop app

What happened?

When I install the newest version v 1.8.0 ,the setup program displays an alert messagebox。it says

AnythingLLM cannot be closed.
Please manually close it and click retry to continue.

when i click "Retry" button，it still alerts the same infomation

when click "Cancel" button
it displays a message below:

Failed to uninstall old application files. Please try running the installer again.: 2

This happens even if I run it directly after startup, before I have even started AnythingLLM

Are there known steps to reproduce?

No response

Originally created by @Sierbahnn on GitHub (Jan 23, 2026). Original GitHub issue: https://github.com/Mintplex-Labs/anything-llm/issues/4898 ### How are you running AnythingLLM? AnythingLLM desktop app ### What happened? When I install the newest version v 1.8.0 ,the setup program displays an alert messagebox。it says AnythingLLM cannot be closed. Please manually close it and click retry to continue. when i click "Retry" button，it still alerts the same infomation when click "Cancel" button it displays a message below: Failed to uninstall old application files. Please try running the installer again.: 2 This happens even if I run it directly after startup, before I have even started AnythingLLM ### Are there known steps to reproduce? _No response_
yindo added the possible bug label 2026-02-22 18:32:31 -05:00
yindo closed this issue 2026-02-22 18:32:31 -05:00
yindo commented 2026-02-22 18:32:31 -05:00
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@Grosquick888 commented on GitHub (Jan 23, 2026):

I face the exact same issue with the installer for the v1.10.0

Just to give a bit more contextual information from my side:

  • installer is the one for Windows x64
  • the targeted OS is Windows11 Pro (up to date)
  • previous installed version of AnythingLLM is v1.9.1 (which is working like charm so far)
@Grosquick888 commented on GitHub (Jan 23, 2026): I face the exact same issue with the installer for the v1.10.0 Just to give a bit more contextual information from my side: - installer is the one for Windows x64 - the targeted OS is Windows11 Pro (up to date) - previous installed version of AnythingLLM is v1.9.1 (which is working like charm so far)
yindo commented 2026-02-22 18:32:31 -05:00
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@Sierbahnn commented on GitHub (Jan 23, 2026):

I am the same 3/3.

@Sierbahnn commented on GitHub (Jan 23, 2026): I am the same 3/3.
yindo commented 2026-02-22 18:32:31 -05:00
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@shatfield4 commented on GitHub (Jan 23, 2026):

Does this happen only when updating from the previous version? If you remove your current installation and install it fresh, does this still happen?

Any other info you can provide on how we can replicate this issue would be greatly appreciated.
@Grosquick888 @Sierbahnn

@shatfield4 commented on GitHub (Jan 23, 2026): Does this happen only when updating from the previous version? If you remove your current installation and install it fresh, does this still happen? Any other info you can provide on how we can replicate this issue would be greatly appreciated. @Grosquick888 @Sierbahnn
yindo commented 2026-02-22 18:32:32 -05:00
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@timothycarambat commented on GitHub (Jan 23, 2026):

You installed the application at the system level (all users) instead of just for your specific user account.

Install the application as the running user and you should be able to install. You can also uninstall the current installation so there is no conflict.

Your application data (chats and such) should be safe as they are located at
C:\Users\<usr>\AppData\Roaming\anythingllm-desktop\storage - verify this exists first if you had an installation previously.

We are going to remove the "install for all users" option in the installer as it the root of so many misconfigurations and it is not intended to be installed that way anyway :)

If you installed previously as "All users" you should do the following as an Administrator

  • Stop any process running AnythingLLM.exe as this will stop you from installing.
  • You may need to restart the computer in case some other user is still running it or has it sleeping as this will prevent uninstall.

The all users install directory is C:\Program Files\AnythingLLM

  • In this folder you can click the uninstaller and click for all users (this will not delete your data!) It will just uninstall the program from the top-level Program Files directory.

Now rerun the installer and install as current user
The application itself now will be C:\Users\<usr>\AppData\Local\Programs\AnythingLLM

In the future, always reinstall as the current user if the option exists in the installer. This is because in 1.10.0 we improved the installer to use a common location for storage and it relies on the current user's file access.

Outside of that, in a multi-account env if you install for all users Windows may lock the app from being removed to prevent any user from uninstalling it for all, so you will need an admin account on windows. If you dont, you can still install but you have to do it for current user and there should be no conflict.

Lastly, the app has to be closed to update it 👍

@timothycarambat commented on GitHub (Jan 23, 2026): You installed the application at the system level (all users) instead of just for your specific user account. Install the application as the running user and you should be able to install. You can also uninstall the current installation so there is no conflict. Your application data (chats and such) should be safe as they are located at `C:\Users\<usr>\AppData\Roaming\anythingllm-desktop\storage` - verify this exists first if you had an installation previously. We are going to remove the "install for all users" option in the installer as it the root of so many misconfigurations and it is not intended to be installed that way anyway :) ---- If you installed previously as "All users" you should do the following as an Administrator - Stop any process running AnythingLLM.exe as this will stop you from installing. - You _may_ need to restart the computer in case some other user is still running it or has it sleeping as this will prevent uninstall. The all users install directory is `C:\Program Files\AnythingLLM` - In this folder you can click the uninstaller and click **for all users** (this will not delete your data!) It will just uninstall the program from the top-level Program Files directory. Now rerun the installer and install as **current user** The application itself now will be `C:\Users\<usr>\AppData\Local\Programs\AnythingLLM` In the future, always reinstall as the current user if the option exists in the installer. This is because in 1.10.0 we improved the installer to use a common location for storage and it relies on the current user's file access. --- Outside of that, in a multi-account env if you install for all users Windows may lock the app from being removed to prevent any user from uninstalling it for all, so you will need an admin account on windows. If you dont, you can still install but you have to do it for **current user** and there should be no conflict. Lastly, the app has to be closed to update it 👍
yindo commented 2026-02-22 18:32:32 -05:00
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@Sierbahnn commented on GitHub (Jan 23, 2026):

Uninstalling it and installing it as a single user worked and my update is now installed. Thanks.

@Sierbahnn commented on GitHub (Jan 23, 2026): Uninstalling it and installing it as a single user worked and my update is now installed. Thanks.
yindo commented 2026-02-22 18:32:32 -05:00
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@timothycarambat commented on GitHub (Jan 23, 2026):

@Sierbahnn Thanks for highlighting this, I will update the installer to prevent this in the future as well as update our documentation page with a callout for that!

@timothycarambat commented on GitHub (Jan 23, 2026): @Sierbahnn Thanks for highlighting this, I will update the installer to prevent this in the future as well as update our documentation page with a callout for that!
yindo commented 2026-02-22 18:32:32 -05:00
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@dseatovic commented on GitHub (Feb 3, 2026):

Thank you for solving the issue. However, we want to install the application on all computers and maintain a single version with shared workspaces, data, and settings. Will that be possible in the future?

@dseatovic commented on GitHub (Feb 3, 2026): Thank you for solving the issue. However, we want to install the application on all computers and maintain a single version with shared workspaces, data, and settings. Will that be possible in the future?
yindo changed title from [BUG]: Cannot install version 1.10.0 to [GH-ISSUE #4898] [BUG]: Cannot install version 1.10.0 2026-06-05 14:50:12 -04:00
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Reference: Mintplex-Labs/anything-llm#3079
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