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add troubleshooting

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Ashok Gelal
2024-07-10 15:58:52 -04:00
parent 64e2c3c43b
commit e373ee16ae
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content/3.troubleshooting/1.stuck-at-app-update.md
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---
title: Stuck at App Update
description: If you are stuck at the app update screen, here is how you can fix it.
---
## On Windows
1. Right-click on Local AI service icon on the sidebar and stop the service
2. Open Task Manager and search `msty` and kill all the processes
3. Search for `ollama-runner` and kill the process
4. Go to `Settings > General Settings` and click on `Check for Updates`
5. Restart the app
6. If the problem persists, follow step 1 to 3 and then manually install the app again.
## On macOS
1. Right-click on Local AI service icon on the sidebar and stop the service
2. Open Activity Monitor and search `msty` and kill all the processes
3. Go to `Settings > General Settings` and click on `Check for Updates`
4. Restart the app
5. If the problem persists, follow step 1 to 2 and then manually install the app again.
content/3.troubleshooting/_dir.yml
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title: Troubleshooting
icon: tabler:tools
navigation.redirect: /troubleshooting/stuck-at-app-update