add pricing faq for PostHog AI credits

This commit is contained in:
Annika
2025-11-04 18:38:30 +00:00
parent 690f0376c2
commit 714f8c716b

View File

@@ -0,0 +1,62 @@
# PostHog AI credits
PostHog uses **AI credits** to charge for all of its AI features.
Each time you interact with an AI-powered feature — like asking PostHog to write SQL, summarize data, or analyze sessions — a small number of credits are used based on the complexity of your request.
This means you only pay for what you actually use.
Theres no fixed subscription — and every organization has a free tier worth $25 (2,500 credits) so you can explore all PostHogs AI features before paying anything.
### **When AI credits are used**
AI credits are consumed whenever PostHog performs intelligent work for you.
Youll spot these features by the ✨ icon or when using the in-app chat.
Examples include:
- Searching for session recordings in natural language
- Summarizing experiment results
- Writing or debugging SQL with AI
### **What doesnt use credits**
Getting help on how to use PostHog never costs credits.
All AI features still in beta are also free to use — as of **Oct 31**, that includes **session summaries** and **deep research**.
### **How credit usage works**
AI credits are based on **token costs**, which reflect the effort required to complete your request.
- Simple queries (like “What were my daily active users in October?”) use very few tokens, and therefore very few credits.
- More complex tasks (like analyzing hundreds of session recordings or rewriting a SQL query multiple times) use more tokens and cost a bit more.
While exact usage varies, credit consumption usually scales with value — more advanced tasks cost more but deliver deeper insights and time savings.
Youll always see **real-time cost information** while using AI features.
To keep it simple, token costs are converted into **AI credits**, billed at **$0.01 per credit** — so **1,000 credits = $10**.
| Example interaction | Estimated credit cost |
| --- | --- |
| “What are my daily active users in October?” | coming soon |
| “Show me session recordings for this organization_id” | coming soon |
| “Can you help me write a SQL query that…” | coming soon |
---
### **Track your AI credit usage**
Stay on top of your AI credit spend in real time:
1. Type `/usage` in chat to see the current cost of your conversation
2. Check the **Billing & usage** page to view your total monthly consumption
3. (Coming soon) A dashboard showing which AI features use the most credits
> 💡 Credit data may take up to 24 hours to appear on the Billing & usage page.
---
### **Control your AI credit spend**
Youre always in control of your AI credit usage:
- **Real-time tracking** — see costs as you go
- **Billing limits** — set hard caps to prevent overspending
- **Usage alerts** — get notified when you hit key thresholds