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Add team lead to Slack channel instructions

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Updated instructions to include team lead in Slack channel.
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camerondeleone
2025-11-10 10:44:59 -05:00
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commit cd91896dd8
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contents/handbook/growth/sales/how-we-work.md
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@@ -203,7 +203,7 @@ To add Pylon to your customer channel:
4. In the popup that appears in the Slack channel, select Customer Channel.
5. Add yourself as the Account Owner.
6. Click Enable.
7. Add Tim, Simon, Charles, and Abigail to the channel.
7. Add Tim, Simon, Charles, and Abigail to the channel. TAMs also add team lead (Landon).
Once enabled, you can add the :ticket: emoji to a Slack thread to create a new Ticket in Zendesk. Customers can also do this. Make sure that a Group and Severity are selected or the ticket won't be routed properly.